Question 1

Are pets allowed on my flight?

Accepted Answer

For detailed information regarding travel with your pet, please visit Flying WestJet with your pet | WestJet official site

Question 2

Should I notify the airline of my allergies?

Accepted Answer

We will do our best in all instances to try and accommodate your allergies; however, we are unable to guarantee an environment that is free of airborne allergens.  It is your responsibility as the passenger to bring your own allergy medication, including your own EpiPen (epinephrine auto-injector) in your carry-on that can be quickly accessed, if required. If you have food allergies, we highly recommend that you bring your own food on board.  For more details, visit What to know if travelling with an allergy.

Question 3

I am pregnant. How close to my due date will Sunwing Vacations allow me to travel?

Accepted Answer

Our top priority at Sunwing is the health, safety, and comfort of our guests and crew. Guests are advised that air travel may negatively affect their overall medical condition. If a medical emergency occurs onboard an aircraft, coordinating an unplanned landing to access high-quality ground medical care can take additional time to coordinate.  For more information on travelling with health concerns please visit : Travelling with health concerns | WestJet official site

Question 4

How can I reserve a wheelchair accessible room?

Accepted Answer

If you would like to reserve an accessible room, the request may be made at the time of booking through the My Booking Portal. If you prefer to speak with a member of the special services team please contact specialservices@sunwing.ca or a member of special service team at 1-877-687-7794. Relay services are also available at 1-800-855-0511 (Voice to TTY) OR 711. Please note that some destinations may not have the same accessibility standards we are accustomed to in Canada.

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