Book Early = FREE Checked Bag
1

SPECIAL ASSISTANCE


At Sunwing, we understand that you may have special circumstances that require extra attention and care so you can travel comfortably and stress-free. Please review the list of services below for information that will assist you in planning your vacation.

Learn about special assistance requests

To request special services at the airport, for your flight, transfers or hotel, please fill out the Special Assistance form available on Manage My Booking.  

Contact our Special Services Department:  

  • Email: [email protected]  

  • Toll free: 1-877-687-7794

  • Relay services: 1-800-855-0511 (Voice to TTY) or 711 (TTY to Voice) for people who are deaf, hard-of-hearing, speech-disabled or deaf-blind

  • Hours of operation: Monday to Friday, 9 a.m. to 6 p.m. EST

To request special assistance (including at the airport, for your flight, transfers or at the hotel), please fill out the request form on Manage My Booking.  
 
We recommend that you submit the special assistance form at least 48 hours (two business days) before your scheduled flight departure to ensure your flight requests are completed in advance of travel. For any destination (hotel) request, we recommend that you submit the special assistance form at least ten (10) business days prior to departure in order to have a seamless travel experience. Accessible rooms can be requested using the Special assistance form - these rooms are reserved for passengers with mobility impairments. Please note that we will not be able to complete our assessment of the request if the 48-hour period does not fall on business days. In cases where advance notice is not provided, we will make every reasonable effort to provide special assistance requested by passengers with disabilities.  
 
We are committed to providing the best possible customer service to passengers with disabilities in accordance with the Accessible Transportation for Persons with Disabilities Regulations (Part 1 section 5 (1 (a)-(c) & 2); sections 24-27; 30-35, except 35 (r); 37-41; 43-44; 37-41;43-44;48-54(1); 55-62) set by the Canadian Transportation Agency (CTA).  
 
In addition, we are subject to the U.S. Department of Transportation regulations of the Non-Discrimination on the Basis of Disability in Air Travel (14 CFR Part 382) on flights between Canada and the U.S. You may also contact the U.S. Department of Transportation to obtain the documents in an accessible format through one of the following means:  

  • Call from within the United States: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)  

  • Call from outside the United States – Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY)

  • Mail to: Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590  

In Canada, you are entitled to certain accommodations and services under the "Accessible Transportation for Persons with Disabilities Regulations". As a large Canadian carrier, WestJet follows Parts 1, 2, and 3 of these regulations for all flights operated to, from and within Canada.  

For flights to or from the United States, WestJet also follows the Passenger with Disabilities Bill of Rights under the U.S. Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382. 

Several assistance services are available on WestJet operated flights. For full details on the services offered for persons with disabilities please visit Assistance services.