Question 1

How do I book my vacation?

Accepted Answer

You can book online at www.sunwing.ca or with a member of our Sales Team at 1-877-786-9464. Relay services are also available at 1-800-855-0511 (Voice to TTY) or 711. We’ll be happy to help you with any new or existing reservations. For group travel, please contact your travel agent.

Question 2

Is there a discount for children?

Accepted Answer

Children and infant fares vary for each airline, cruise, and hotel. We recommend that you consult with your travel agent or the Sunwing Vacations Sales Centre to determine the respective rate(s) for your children and infants. You can also keep an eye out for the Smile Resorts™ logo on select hotel pages, which offer Kids Stay, Play and Eat FREE deals and no single parent supplement fee for select room categories.

Question 3

I have a question about a package or flight on your website. Who should I contact?

Accepted Answer

You can contact us anytime at 1-877-786-9464, on social media or via the Sunwing App. We’re here to help you enjoy a frictionless travel experience and make your vacation dreams come true.

Question 4

What are my options if the price of my vacation is reduced after I have purchased?

Accepted Answer

Once a vacation package, hotel or flight is purchased, the pricing (excluding taxes) is fixed.  Price differences for the same product cannot be refunded, nor added to an existing booking.

Question 5

If I find a better price elsewhere, will Sunwing match it?

Accepted Answer

For competitive reasons, we reserve the right to deny a price match guarantee.

Question 6

How does Sunwing determine its pricing?

Accepted Answer

Please consult your travel agent or visit our website, where the most up-to-date pricing is shown in the booking summary of the booking process.

Question 7

Can I change and/or cancel my trip?

Accepted Answer

Depending on the type of ticket you have purchased, changes and/or cancellations may or may not be permitted. For bookings made with Sunwing Airlines, changes and/or cancellations are permitted and may result in a change or cancellation fee per person.  For bookings made with other airlines, any change may be considered a cancellation and could result in the loss of the non-refundable portion paid at the time of booking and varies depending on multiple items; such as the proximity of departure date.

For full details, view our Terms & Conditions. We strongly recommend that you purchase travel insurance to provide you with security and protection for your holiday.

Question 8

In case of a medical issue prior to travel, does Sunwing Vacations offer cancellation protection?

Accepted Answer

Yes, we offer cancellation protection with our Worry Free Cancellation Waiver and Manulife Global Travel Insurance + Worry Free by Sunwing Vacations plans. We strongly recommend that you purchase one of our vacation protection plans to ensure you’re prepared for the unexpected. Our Worry Free Cancellation Waiver allows you to cancel for any reason up to three days prior to departure and receive a 100% refund (some or all of which may be paid in future travel vouchers). Our Manulife Travel Insurance + Worry Free by Sunwing Vacations offers everything included in our Worry Free Cancellation Waiver in addition to emergency medical coverage and more. For additional information, please visit https://www.sunwing.ca/en/be-worry-free. Please note that the Manulife Travel Insurance + Worry Free by Sunwing and Manulife Travel Insurance + Worry Free Plus by Sunwing plans are not available to those who reside in New Brunswick, Nova Scotia, Prince Edward Island, Saskatchewan, Nunavut, Northwest Territories and the Yukon. However, we are happy to direct you to Manulife for travel insurance plans tailored to your age, vacation duration and budget. Simply visit Manulife to learn more and book with ease.

Question 9

What excursions does Sunwing Vacations offer?

Accepted Answer

We offer a wide range of excursions in most of our destinations through NexusTours.com, Sunwing's trusted partner in destination. We take special care in selecting only insured and licensed excursion partners. For more information, visit the “Excursions” tab or the  My Booking Portal on Sunwing.ca.

Question 10

Why should I pre-book my excursions?

Accepted Answer

By pre-booking your Sunwing Experiences excursions, you’ll ensure you get the tour and date you want in addition to saving by pre-paying in Canadian Dollars. You also won’t have to bring any extra cash with you on holiday. We highly recommend pre-booking excursions to avoid disappointment, especially during peak travel periods such as around statutory holidays and school breaks. If you change your mind, you can cancel for a full refund up to 24 hours before you depart from Canada.

Question 11

How do I pre-purchase an excursion?

Accepted Answer

You can pre-purchase an excursion at the time of booking, or by logging into the "My Booking"  portal or by clicking here.  You may also book an excursion in destination with NexusTours.com representatives, Sunwing's trusted in-destination partner at your resort.  If you are travelling as a group and would like to pre-purchase a Sunwing Vacations excursion powered by NexusTours.com, please contact your travel agent to enquire about group rates, custom itineraries and promotions.

Question 12

What documents do I need to book a cruise?

Accepted Answer

Most cruise lines require you to pre-register and complete mandatory immigration information online. You can visit your specific cruise line page for more details and the most up to date information.

Question 13

Where can I find more information about cruises like required documents, travel tips, cruising with children, etc.?

Accepted Answer

You can find more info including our pre-cruise checklist, required documents, travel tips and more, visit our cruise page.

Question 14

What credit cards does Sunwing Vacations accept?

Accepted Answer

Sunwing Vacations accepts Visa, MasterCard and American Express.

Question 15

When will my e-documents be ready?

Accepted Answer

You may download your electronic documents within 28 days prior to your departure, once you have paid for your trip in full. E-documents can be accessed through the My Booking Portal.

In addition to your flight and accommodation details, vouchers for any additional services purchased will be included in your e-documents such as excursions, airport lounges, etc.

Question 16

What if an infant turns two (2) years old during their time in destination, before their return flight?

Accepted Answer

Infants younger than two (2) years old do not require their own seat on the aircraft. However, if an infant turns two (2) years old during their time in destination, they will need to have a seat assigned to them for their return flight. If this is the case, please contact our Sales Centre for pricing and processing.

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