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Passenger Care | Sunwing.ca

Passenger Care

At Sunwing Airlines, we understand that your vacation starts the moment you step on the plane. That's why we're committed to providing you with outstanding service throughout your flight experience.

Sunwing Airlines

We make every effort to operate in line with our published scheduled. However, there are occasions however, when it is not possible to do so, and your travel experience may be disrupted.

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. Full information regarding the Canadian Air Passenger Protection Regulations: SOR/2019-150 can be found by visiting the website of the Canadian Transportation Agency. For the purposes of this act, Sunwing Airlines is considered a “large Carrier”.

We also strongly recommend that you sign up for flight alerts.

Canada’s Air Passenger Protection Regulations

Claiming Compensation or a Refund due to a Flight Delay or Cancellation

All other airlines

Full information regarding the Canadian Air Passenger Protection Regulations: SOR/2019-150 can be found by visiting the website of the Canadian Transportation Agency.

Swoop Airlines

Viva Aerobus

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