Please ensure you read these important conditions that apply to carry-on and checked baggage:
- For liability reasons, ensure that medication, documentation, cash, jewellery, cameras and electronics/computer equipment are packed in your carry-on baggage
- Sunwing assumes no liability for perishables, valuables, jewellery, liquids, business documents, samples, money, securities, negotiable papers, electronic equipment and accessories, cameras, silverware and fragile articles
- Sunwing recommends that you purchase baggage insurance. Liability limitations as set by the Montreal Convention apply and there is a cap set by this legislation on compensation limits. Please refer to this link to fully understand compensation limits. Liability Limitations
- You are responsible for items carried on your person which includes carry-on baggage
- Sunwing recommends you lock your baggage - check out the information regarding locking your baggage on the Canadian Air Transport Security Authority (CATSA) site by clicking here
- Always remove old bag tags and stickers from bags before travelling - these can cause travel delays due to electronic bag scanners re-directing your bag to the wrong location
- Before leaving the check-in counter, verify that the information on your bag tag and boarding pass is correct. Keep your portion of the bag tag until you receive your bag in destination
- Weigh your bags before arriving at the airport to avoid unexpected excess bag fees. For more information on excess baggage, click here
- Be familiar with your carrier's Terms & Conditions (Conditions of Carriage) - follow this link to read Sunwing Airline's Conditions of Carriage
- Each item (checked or carry-on) should have a label both inside and outside with your name and destination address - Sunwing agents are happy to provide labels at no cost when you check-in
- Upon arriving at the airport, ensure you pick up your bag and not someone else's by mistake - reference the bag tag to be certain
- Baggage issues upon arrival? Please click here to track any delayed or damaged bag
Resort transfers to and from the airport and hotel upon arrival and departure are included in most of our travel packages and are typically standard transfer vehicles. If you're travelling with Irregular Items such as oversized baggage (some mobility aids, bicycles, sporting goods, etc.) you may be required to arrange your own transfers as the vehicles used for standard transfers will likely not be able to accommodate for weight and space. In addition, if you're travelling with someone with limited mobility, please note that transfer drivers are not able to assist with on-boarding and off-boarding passengers with disabilities. We strongly recommend anyone travelling with a mobility aid arrange for a separate transfer so that an appropriate vehicle is reserved. The cost of the transfer will depend on the distance of the transfer to your destination.
Group Travel
If you're arranging travel plans with a group that may be carrying equipment such as team sports gear, musical instruments or humanitarian items, please advise your Group Sales agent when booking so appropriate arrangements can be made well in advance to ensure a quick and efficient check-in process.
Canadian Transportation Agency
If you would like to learn more about your rights as a traveller, please contact the Canadian Transportation Agency.
Carry-on Baggage Allowance
Each fare-paying passenger is permitted one carry-on item and one personal item onboard. The weight of the carry-on item cannot exceed 5 kilograms and must be no larger than 23 cm x 40 cm x 51 cm (9" x 16" x 20"). Soft-sided carry-on baggage is recommended. Any bags that exceed the weight and/or size limit must be prepared for check-in and excess baggage fees will be applied. Carry-on items may include an overnight bag or backpack. A personal item may be one of the following: purse, messenger bag, laptop bag (holding a laptop and related items) or camera bag (holding photographic equipment only).
Parents/guardians who are travelling with an infant (a child who has not reached his/her 2nd birthday and is over 8 days old) may also bring on board a diaper bag (holding only items for the care of an infant). The diaper bag must comply with the weight and size restrictions as stated above.
For information on medical devices that may be treated as carry-on items, please refer to this link Travelling with Medical Equipment.
Please refer to the CATSA website for details on carry-on items that are permitted on Canadian flights by clicking here.
Carry-on Packing Checklist for Air Travel
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Carry-on Packing Checklist for Infants and Children
For information on what to pack in your carry-on for kids and babies, please click here.
Clothing
- Dress in layers, especially if you're going from Canadian winter weather to southern climates. Try to wear your heaviest outfits on the plane so they don't factor into your baggage weight
- Sweaters can be rolled up and made into impromptu back pillows
- Pack your swimsuit, shorts, hat in your carry-on. If you arrive prior to check-in time at your hotel (most are 3 p.m.), you'll be able to change quickly and take advantage of the beach or pool while housekeeping is preparing your room
- Sometimes it gets cool on the plane - a pair of socks can take the chill off in the meantime
- It's always practical to pack a change of clothes in your carry-on; again, in the unlikely event your bag is delayed, you'll have a fresh outfit to wear at your hotel
Electronics
- Cell phones, tablets, laptops, cameras, headphones, video cameras, memory cards and e-readers should never be packed in checked-in baggage. These items should always be in your carry-on bag
- Remember to pack their respective charging devices and extra batteries. In addition, you may want to ensure these items are packed in a way that they are easy to find (as you may have to put them in the security screening tray at the airport and perhaps turn them on for the screening agent)
- Disposable cameras may be placed in your checked-in baggage
Jewellery
- Avoid bringing items such as valuable jewellery and family heirlooms on your vacation
- Pack costume jewellery in your carry-on bag
- Should you choose to pack valuable items in your checked-in bag, we highly recommend you purchase baggage insurance as Sunwing is not liable for damage to or loss of jewellery
Money & Documents
- All cash and personal and travel documents should be kept on your person, or safely stowed in your carry-on provided it does not leave your sight at any time. Passports, visas, proof of citizenship, other personal identification, credit cards, driver's license, traveller's cheques, etc. are in that category
- Please check expiry dates on passports and credit cards prior to travel - some countries will not permit entry if the traveller's passport expires within six months of their return date
- It may be worthwhile picking up some small bills in your destination country's currency for tipping and incidentals
Miscellaneous
- Pack a pen. You'll be filling out travel documents (tourist cards, for instance) and cabin crew usually don't have extras
- Reading material. Just in case you've seen the movie.
- Gum - helps with blocking ears on ascent and descent of the plane
- Reading glasses, sunglasses, prescription glasses
- Put your car keys in your carry-on. If your bag is delayed on your return flight you'll want access to your keys
- Take a photo of your parking spot number/level with your phone - after a week or two away, you may not remember exactly where you parked the car
- Sunwing offers a flight comfort kit for only $12 CAD on the plane - it includes a blanket, neck pillow and eye shades, all in a great little backpack... perfect for the beach! Ask your cabin crew for details.
Professional Photography Equipment
If you've booked a group destination wedding with us, Sunwing offers a special service, subject to inspection at check-in, permitting the wedding photographer to carry on up to 10 kilograms of equipment (in addition to the standard free 5 kilograms of carry-on baggage allowance). Please make arrangements with your Group Sales agent at least 7 days in advance of travelling in order to receive this complimentary service.
Wedding Dresses
If you've booked a group destination wedding with us, Sunwing will reserve an overhead bin for the bride to place her wedding gown. Please make arrangements at least 7 days in advance of travelling through your Group Sales agent to receive this complimentary service.
Checked Baggage Allowance
Sunwing Airlines' new baggage allowance program launches June 01, 2017. Please see below for details on changes to our checked bag and Irregular Items policies:
| Flights as part of a Sunwing Vacations package (excluding United States) | |||||
|---|---|---|---|---|---|
| Checked Bag Info | Maximum Weight per bag | Maximum Dimensions per bag | Regular Fee/ each direction | Elite Plus Fee/ each direction | Pre-purchased Baggage Allowance/ each direction** |
| 1st checked bag | Up to 23 kilograms (50 lbs) Up to 30 kilograms (65 lbs) for Elite Plus |
158 linear cm or 62" (L + H + W) | FREE | FREE | N/A |
| 2nd checked bag | Up to 23 kilograms (50 lbs) | 158 linear cm or 62" (L + H + W) | $36.75 $35 + $1.75 GST |
$36.75 $35 + $1.75 GST |
$31.50 $30 + $1.50 GST |
| *Overweight and/or oversized bags | 23 kg - 32 kg (51 lbs to 70 lbs) | 159 to 292 linear cm (63 to 115 linear inches) If your bag exceeds the maximum allowable weight and/or dimensions it will not be accepted. |
$78.75/ per bag $75 + $3.75 GST |
$78.75/ per bag $75 + $3.75 GST |
N/A |
| 3rd or more checked bag | Up to 23 kilograms (50 lbs) | 158 linear cm or 62" (L + H + W) | $210/ per bag $200 + $10 GST |
$210/ per bag $200 + $10 GST |
N/A |
| *If a checked bag is overweight and/or oversized (and within the weight and dimension allowance), a fee of $78.75 will be applied. **Customers may pre-purchase baggage allowance by calling the Sales Centre at 1-877-SUNWING or by accessing My Booking up to 48 hours prior to departure. If checking in sports/watersports equipment that has a complimentary weight allowance (such as bicycles, golf bags, kayaks, surfboards, windsurf boards, kiteboards, scuba equipment, skis - snow & water or snorkel equipment) should that allowance be exceeded, the overweight/oversized bag fee of $78.75 will apply. |
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| Flights as part of a Sunwing Vacations cruise package | |||||
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| Checked Bag Info | Maximum Weight per bag | Maximum Dimensions per bag | Regular Fee/ each direction | Elite Plus Fee/ each direction | Pre-purchased Baggage Allowance/ each direction** |
| 1st checked bag | Up to 23 kilograms (50 lbs) Up to 30 kilograms (65 lbs) for Elite Plus |
158 linear cm or 62" (L + H + W) | FREE | FREE | N/A |
| 2nd checked bag | Up to 23 kilograms (50 lbs) | 158 linear cm or 62" (L + H + W) | $36.75 $35 + $1.75 GST |
$36.75 $35 + $1.75 GST |
$31.50 $30 + $1.50 GST |
| *Overweight and/or oversized bags | 23 kg - 32 kg (51 lbs to 70 lbs) | 159 to 292 linear cm (63 to 115 linear inches) If your bag exceeds the maximum allowable weight and/or dimensions it will not be accepted. |
$78.75/ per bag $75 + $3.75 GST |
$78.75/ per bag $75 + $3.75 GST |
N/A |
| 3rd or more checked bag | Up to 23 kilograms (50 lbs) | 158 linear cm or 62" (L + H + W) | $210/ per bag $200 + $10 GST |
$210/ per bag $200 + $10 GST |
N/A |
| *If a checked bag is overweight and/or oversized (and within the weight and dimension allowance), a fee of $78.75 will be applied. **Customers may pre-purchase baggage allowance by calling the Sales Centre at 1-877-SUNWING or by accessing My Booking up to 48 hours prior to departure. If checking in sports/watersports equipment that has a complimentary weight allowance (such as bicycles, golf bags, kayaks, surfboards, windsurf boards, kiteboards, scuba equipment, skis - snow & water or snorkel equipment) should that allowance be exceeded, the overweight/oversized bag fee of $78.75 will apply. |
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| Flights to/from Mexico, Caribbean, Central America | |||||
|---|---|---|---|---|---|
| Checked Bag Info | Maximum Weight per bag | Maximum Dimensions per bag | Regular Fee/ each direction | Elite Plus Fee/ each direction | Pre-purchased Baggage Allowance/ each direction** |
| 1st checked bag | Up to 23 kilograms (50 lbs) Up to 30 kilograms (65 lbs) for Elite Plus |
158 linear cm or 62" (L + H + W) | $26.25 $25 + $1.25 GST |
$26.25 $25 + $1.25 GST |
$21 $20 + $1 GST |
| 2nd checked bag | Up to 23 kilograms (50 lbs) | 158 linear cm or 62" (L + H + W) | $36.75 $35 + $1.75 GST |
$36.75 $35 + $1.75 GST |
$31.50 $30 + $1.50 GST |
| *Overweight and/or oversized bags | 23 kg - 32 kg (51 lbs to 70 lbs) | 159 to 292 linear cm (63 to 115 linear inches) If your bag exceeds the maximum allowable weight and/or dimensions it will not be accepted. |
$78.75/ per bag $75 + $3.75 GST |
$78.75/ per bag $75 + $3.75 GST |
N/A |
| 3rd or more checked bags | Up to 23 kilograms (50 lbs) | 158 linear cm or 62" (L + H + W) | $210/ per bag $200 + $10 GST |
$210/ per bag $200 + $10 GST |
N/A |
| *If a checked bag is overweight and/or oversized (and within the weight and dimension allowance), a fee of $78.75 will be applied. **Customers may pre-purchase baggage allowance by calling the Sales Centre at 1-877-SUNWING or by accessing My Booking up to 48 hours prior to departure. If checking in sports/watersports equipment that has a complimentary weight allowance (such as bicycles, golf bags, kayaks, surfboards, windsurf boards, kiteboards, scuba equipment, skis - snow & water or snorkel equipment) should that allowance be exceeded, the overweight/oversized bag fee of $78.75 will apply. |
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| Flights within Canada and to/from the United States (excluding cruise packages) | |||||
|---|---|---|---|---|---|
| Checked Bag Info | Maximum Weight per bag | Maximum Dimensions per bag | Regular Fee/ each direction | Elite Plus Fee/ each direction | Pre-purchased Baggage Allowance/ each direction** |
| 1st checked bag | Up to 23 kilograms (50 lbs) Up to 30 kilograms (65 lbs) for Elite Plus |
158 linear cm or 62" (L + H + W) | $26.25 $25 + $1.25 GST |
$26.25 $25 + $1.25 GST |
$21 $20 + $1 GST |
| 2nd checked bag | Up to 23 kilograms (50 lbs) | 158 linear cm or 62" (L + H + W) | $36.75 $35 + $1.75 GST |
$36.75 $35 + $1.75 GST |
$31.50 $30 + $1.50 GST |
| *Overweight and/or oversized bags | 23 kg - 32 kg (51 lbs to 70 lbs) | 159 to 292 linear cm (63 to 115 linear inches) If your bag exceeds the maximum allowable weight and/or dimensions it will not be accepted. |
$78.75/ per bag $75 + $3.75 GST |
$78.75/ per bag $75 + $3.75 GST |
N/A |
| 3rd or more checked bags | Up to 23 kilograms (50 lbs) | 158 linear cm or 62" (L + H + W) | $210/ per bag $200 + $10 GST |
$210/ per bag $200 + $10 GST |
N/A |
| *If a checked bag is overweight and/or oversized (and within the weight and dimension allowance), a fee of $78.75 will be applied. **Customers may pre-purchase baggage allowance by calling the Sales Centre at 1-877-SUNWING or by accessing My Booking up to 48 hours prior to departure. If checking in sports/watersports equipment that has a complimentary weight allowance (such as bicycles, golf bags, kayaks, surfboards, windsurf boards, kiteboards, scuba equipment, skis - snow & water or snorkel equipment) should that allowance be exceeded, the overweight/oversized bag fee of $78.75 will apply. |
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As the loading of heavy baggage is a safety concern for baggage handlers, the maximum weight of any one piece of checked baggage cannot exceed 32 kilograms. Check-in agents are required to weigh and inspect all items, including carry-on.
Baggage Weight & Size Fee Chart
| Irregular Items - Weight & Size Fee Chart at a glance* | |||
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*This chart is a summary of baggage guidelines only. For a more comprehensive description of baggage guidelines & protocols for Irregular Items, please click here. Please note that the weights of the below listed items are assessed separately from your carry-on and checked baggage allowances and will not be combined. |
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| Item | Description | Flights within Canada or U.S. | International Flights & Sunwing Cruise Package Flights (excluding Amsterdam to Toronto - see below*) |
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Passengers are required to show their receipt as proof of payment for the return sector when round-trip charges have been applied at the outbound Canadian airport |
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Baby/infant accessories Please note - a diaper bag is considered a complimentary carry-on provided you're travelling with an infant; the size and dimensions of the bag fall within Sunwing's restrictions; and the bag contains supplies for the care of that infant |
Infant and child with a paid seat | Two complimentary items such as a stroller, car seat, or playpen in addition to the 5 kg of carry-on and your checked baggage | Two complimentary items such as a stroller, car seat, or playpen in addition to the 5 kg of carry-on and your checked baggage |
| Infant without a paid seat | Two complimentary items such as a stroller, car seat, or playpen in addition to the 5 kg of carry-on and your checked baggage | Free baggage allowance not applicable, however two complimentary items such as stroller, car seat or playpen is included | |
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Medical equipment & medication Click here to access the Special Services Form. Email Special Services at specialservices@sunwing.ca or call during regular business hours (416) 786-9464 x4278 or contact the Sales Centre at 1-877-SUNWING *Arrangements to bring medical equipment on board require advance notice - please ensure you contact us at the time of booking or at least 72 hours in advance of departure. |
Carriage of medical equipment must be arranged in advance through Special Services. Passengers must bring a physician's letter with them. For more information on travelling with medical equipment click here. |
*May be accepted without charge provided arrangements are made in advance through Special Services | *May be accepted without charge provided arrangements are made in advance through Special Services |
| Carriage of medications must be accompanied by a copy of the prescription. Medication must be in original packaging. Sunwing cannot provide refrigeration. |
Accepted without charge provided all conditions followed. Click here for conditions on travelling with medication. | Accepted without charge provided all conditions followed. Click here for conditions on travelling with medication. | |
| Musical Instruments A limited release form releasing Sunwing of liability in case of damage must be signed at check-in. Please note: Musical instruments must be packed in their appropriate containers for check-in and should not contain other items (excluding clothes). |
Maximum size for carry-on is 23 cm x 41 cm x 51 cm (9” x 16” x 20”) and must weigh less than 5 kg. | If the item exceeds the maximum size/weight, it must be prepared for check-in and carriage in the cargo hold of the aircraft. If weight exceeds the total ticketed allowance, excess charges will apply |
If the item exceeds the maximum size/weight, it must be prepared for check-in and carriage in the cargo hold of the aircraft. If weight exceeds the total ticketed allowance, excess charges will apply |
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Sports/watersports equipment Please note: Sports equipment must be packed in their appropriate containers for check-in and should not contain other items (excluding clothes). A limited release form releasing Sunwing of liability in case of damage must be signed at check-in. Standard transfer vehicles may not be able to accommodate oversized equipment such as bicycles, large watersports equipment and team sports equipment. Click here for important information on vehicle transfers and oversized equipment. |
Golf clubs | Complimentary up to 20 kg in addition to your checked bag allowance. If weight exceeds the complimentary allowance of 20 kg the overweight/oversized bag fee will apply. |
Complimentary up to 20 kg in addition to your checked bag allowance. If weight exceeds the complimentary allowance of 20 kg the overweight/oversized bag fee will apply. |
| Bicycles - one bike per person. | $30 CAD flat fee from Canadian gateways. Free upon return. If weight exceeds the total allowance of 20 kg the overweight/oversized bag fee will apply. |
$30 CAD flat fee from Canadian gateways. Free upon return. If weight exceeds the total allowance of 20 kg, the overweight/oversized bag fee will apply. |
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| Snorkel equipment | Complimentary up to 5 kg. If the complimentary 5 kg allowance is exceeded, overweight/oversized bag fees will apply. |
Complimentary up to 5 kg. If the complimentary 5 kg allowance is exceeded, overweight/oversized bag fees will apply. | |
| Fishing rods | Complimentary up to 5 kg. If the complimentary 5 kg allowance is exceeded, overweight/oversized bag fees will apply. |
Complimentary up to 5 kg. If the complimentary 5 kg allowance is exceeded, overweight/oversized bag fees will apply. | |
| Kayaks / Surfboards / Windsurf boards 'Please note - most transfer buses will not have space for transporting kayaks, surfboards or windboards to your destination, therefore, you should arrange for a separate transfer that can accommodate these items to avoid delay. The cost of the transfer will depend on the distance of the transfer to your destination.' | $100 CAD flat fee per item, each way. | $100 CAD flat fee per item, each way. | |
| Kiteboards 'Please note - most transfer buses will not have space for transporting kiteboards to your destination, therefore, you should arrange for a separate transfer that can accommodate kiteboards to avoid delay. The cost of the transfer will depend on the distance of the transfer to your destination.' |
Complimentary up to 20 kg. If the complimentary 20 kg allowance is exceeded, overweight/oversized bag fees will apply. | Complimentary up to 20 kg. If the complimentary 20 kg allowance is exceeded, overweight/oversized bag fees will apply. | |
| Electronic cigarettes | Also known as electronic smoking devices, E-cigarettes, E-cigs, personal vaporizers. | Must be packed in carry-on baggage. Cannot be used on board. | Must be packed in carry-on baggage. Cannot be used on board. The Dominican Republic does not permit electronic cigarettes in checked or carry-on bags. |
| Dangerous goods For a comprehensive list of what is defined as 'Dangerous Goods' by Transport Canada click here. |
Not permitted on Sunwing flights | Not permitted | Not permitted |
| Hunting equipment/firearms Ammunition is forbidden on all Sunwing flights. |
Firearms can only be admitted in cargo and packed in a rigid case with proper identification. The firearms case may only contain the firearm. Click here for more information. | No complimentary allowance for this item. Overweight/oversized charges may apply. | No complimentary allowance for this item. Overweight/oversized charges may apply. |
| Restricted articles | Please click here to access the Transport Canada website and click here to access the CATSA website for items that are prohibited by law. | In addition, these items are not permitted on Sunwing flights: - Non-airline provided seatbelt extensions - Booster seats - Knee defenders - Self-balancing devices powered by lithium batteries such as but not limited to Hoverboard, Segway, Balance Wheel, Solowheel and Airwheel. These devices are not permitted on board either as carry-on, checked baggage or cargo. |
In addition, these items are not permitted on Sunwing flights: - Non-airline provided seatbelt extensions - Booster seats - Knee defenders - Self-balancing devices powered by lithium batteries such as but not limited to Hoverboard, Segway, Balance Wheel, Solowheel and Airwheel. These devices are not permitted on board either as carry-on, checked baggage or cargo. |
Although many of our vacation packages include transportation to and from the airport to your hotel, there is no guarantee that the transfer vehicle will have enough space in the baggage hold to accommodate oversized equipment such as bicycles, watersports equipment and large quantities of sports equipment. Please advise your sales or group sales agent at the time of booking that you will be travelling with oversized equipment. You may be required to purchase a separate transfer in order to ensure a seamless transportation experience. The cost of the transfer will depend on the distance of the transfer to your destination. Excess baggage fees may also apply.
All irregular items are subject to inspection at the check-in counter. All equipment must be securely packed in a rigid or hard-shell container specifically designed for storage in the cargo hold.
Baby/Infant Accessories
- Infants without a paid seat are entitled two complimentary items such as a stroller, car seat, or playpen in addition to the 5 kg of carry-on.Please note - a diaper bag is considered a complimentary carry-on provided you're travelling with an infant; the size and dimensions of the bag fall within Sunwing's restrictions; and the bag contains supplies for the care of that infant.
- A diaper bag may be brought on board as a complimentary carry-on item whether or not a seat has been purchased for the infant, provided it does not exceed 5 kilograms in weight and the contents contain only items for the care of the infant
- There are no bassinets/sky-cots on board our aircraft, therefore your infant must be carried in the arms of the parent/guardian unless a seat has been purchased for the infant and you bring a car seat (see below)
- If a seat has been purchased for an infant, you will be entitled to bring a car seat on board the aircraft to be used as a restraint device. The infant will need to remain in the car seat whenever the seat belt sign is illuminated. The car seat must be approved by the Canadian Motor Vehicle Safety Standards (CMVSS). The sticker CMVSS 213 or 213.1 must appear on the car seat and the car seat must be manufactured after 1981. Restraint systems manufactured to United States motor vehicle standards must bear two labels. Typically the text for these two required labels are merged onto a single label. The labelling must include the following text in red lettering: "This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards" and "This Restraint is Certified for Use in Motor Vehicles and Aircraft"
- You may bring a CARES device on board as a complimentary item provided the device is for use on the plane and the child has a paid seat
Musical Instruments
- Musical instruments must be packed in their appropriate containers for check-in and carriage in the cargo hold of the aircraft and should not contain other items (excluding clothes)
- The maximum size for carry-on is 23 cm x 40 cm x 51 cm (9" x 16" x 20") and the packed instrument must weigh less than 5 kilograms
- For check-in of musical instruments, if the weight is included in your checked baggage allowance. If it exceeds the allowance overweight/oversized baggage charges will apply. A limited release form releasing Sunwing of liability in case of damage must be signed at check-in
Electronic Cigarettes
Click here for information on travelling with electronic cigarettes.
Dangerous Goods
Dangerous goods are not permitted on any Sunwing flight. For information on what is deemed "dangerous" please access Transport Canada's website by clicking here.
Firearms & Ammunition
- Sporting guns may only be transported and prepared for carriage in the cargo hold, provided all documentation and licenses are provided. All of this is subject to inspection at check-in
- All firearms must be unloaded, dismantled, and if possible, firing pins removed. They must be secured and packed in a strong metal or wooden box, which can be sealed once inspected
- A Sunwing Firearms Declaration must be completed
- Ammunition is not permitted on any Sunwing flight
Restricted Articles
Please refer to the CATSA website for a list of restricted articles by clicking here and the Transport Canada site by clicking here.
In addition to this, Sunwing prohibits the carriage and use of
- Non-airline provided seat belt extenders
- Knee defenders
- Booster seats
- Self-balancing devices powered by lithium batteries such as but not limited to Hoverboard, Segway, Balance Wheel, Solowheel and Airwheel. These devices are not permitted on board either as carry-on, checked baggage or cargo.
Please use your discretion when deciding what types of items could be problematic for carry-on such as toys that resemble weapons or sharp objects such as ice-skates. If in doubt, contact the Sales Centre at 1-877-SUNWING or (416) 786-9464.
Irregular Items - Sports/Watersports Equipment
Sunwing Airlines defines sports/watersports equipment as bicycles, golf equipment, fishing rods, kayaks, surfboards, windsurf boards, kiteboards, scuba equipment, skis (snow & water) and snorkel equipment. All other sports equipment will be included as part of your baggage allowance and may be subject to overweight/oversized baggage fees.
Bicycles
A limited release form must be signed at check-in. Proper preparation of the bike for storage in the cargo hold includes the following:
- Fix the handlebars sideways
- Deflate tires, remove pedals
- Place bike in rigid or hard-shell container specifically designed for carriage in the cargo hold
- Bicycle suitcases containing collapsible bicycles are also permitted
Please note - most transfer buses will not have space for transporting bikes to your destination, therefore, you should arrange for a separate transfer that can accommodate bicycles to avoid delay. The cost of the transfer will depend on the distance of the transfer to your destination.
Fishing Rods
A limited release form must be signed at check-in. "Fishing rods" refers to fishing rods and related fishing gear properly packaged in a fishing rod carry case no larger than 100 cm x 24 cm x 24 cm (39" x 9" x 9") for storage in the cargo hold. If weight exceeds 5 kg of complimentary allowance overweight/oversized baggage fees apply.
Golf Clubs
A limited release form must be signed at check-in. "Golf clubs" refers to a regular sized golf bag containing up to 14 clubs, 12 golf balls and one pair of golf shoes. The bag must be properly packaged for storage in the cargo hold. If weight exceeds 20 kg of complimentary allowance overweight/oversized baggage fees apply.
Kayaks, Surfboards & Windsurf Boards
A flat rate of $100 CAD per item, per each flight segment will be charged at check-in. Passengers are permitted to check in one kayak, not including any separate items such as paddles, helmets, life preservers etc., or, a surfboard no longer than 3.66 metres (12 feet), or, a windsurf board with one mast boom and/or sail. Excludes any other related items. All equipment must be securely packed in a rigid or hard-shell container specifically designed for storage in the cargo hold. A limited release form must be signed at check-in.
Kiteboards
A limited release form must be signed at check-in. The container may include a kiteboard, power kite, helmet and related accessories/clothing. If weight exceeds 20 kg of complimentary allowance overweight/oversized baggage fees apply. All equipment must be securely packed in a rigid or hard-shell container specifically designed for storage in the cargo hold.
Scuba Equipment
A full scuba set includes one of each: air supply regulator, pressure gauge, tank harness, face mask, pair of diving fins, snorkel, knife, spear gun, air pistol and safety vest. All equipment must be securely packed in a rigid or hard-shell container specifically designed for storage in the cargo hold. If weight exceeds 20 kg of complimentary allowance overweight/oversized baggage fees apply. A limited release form must be signed at check-in.
Skis (Snow or Water)
Snow skis include one pair of skis, poles and boots. Water skis include one pair of skis or a single slalom. Skis and poles must be packaged in a rigid or hard-shell container designed specifically for storage in the cargo hold. If weight exceeds 20 kg of complimentary allowance overweight/oversized baggage fees apply. A limited release form must be signed at check-in.
Snorkel Equipment
Includes fins and mask. If weight exceeds 5 kilograms overweight/oversized baggage fees apply.
Packing Tips for Air Travel
Some random helpful packing tips
- Include an identifier in all your bags in the unlikely event you are separated from them. This is simply a piece of paper placed on the top of your packed items with your name, flight #, destination resort name and cell phone number so authorities can contact you when your bag is located
- Make photocopies of important documents such as your passport, credit cards, driver's license, e-docs, etc. You may want to put one set in your checked bag, another in your carry-on and leave another set with someone at home. If these items are lost while in destination, you'll have enough critical details to facilitate getting them replaced
- Cross-pack. Exchange essential clothing items with others in your travel party. This way, in the unlikely event one of your bags is delayed, you won't be left without a change of clothes
- Roll your clothing. Rolling up garments minimizes the space they take up in your suitcase and also reduces wrinkling. Another method is to purchase compression bags from your local discount outlet. These plastic bags are great for making the most of limited space and protect your garments from leaking containers
- Pack liquids (shampoo bottles for instance) in plastic bags to safeguard your belongings in case one of them leaks
- If you're travelling with others, cross-reference on the essentials... does everyone need to bring a flat-iron or can you make do with one and save space and weight?
Additional PackingTips for Cruises
If travelling on a cruise, keep your cruise documents handy for security screening and boarding the ship Check with your cruise line for any events that may require additional packing - such as formal wear, or for example, a black & white dance party You might want to bring anti-seasickness remedies, such as bands or pills Pack some guidebooks if you're not familiar with the ports of call
Questions on delayed, damaged, misplaced bags or lost items?
Contact Central Baggage at 416-679-3750 or toll-free within North America at 1-844-853-3751.
If you have questions about a baggage claim you may contact baggage claims at baggageclaims@flysunwing.com
Click here for a quick link to the WorldTracer baggage tracking site.
DELAYED, DAMAGED OR MISSING BAGGAGE
Sunwing Airlines takes great pride in holding one of the lowest records for delayed, damaged and missing baggage amongst similar carriers. In the unlikely event your baggage does not arrive when you do or it arrives damaged, please contact the Sunwing Airlines representative at the airport so a report can be created. For more information on procedures click on the appropriate links below.
Missing or Delayed Bags
In the unlikely event your bag does not arrive when you do, please alert a Sunwing Airlines airport representative immediately so they can enter your information in the WorldTracer tracking site. This triggers the tracking process and offers you a self-service tracking feature which you can access 24/7. Along with more than 440 airlines, airports and baggage handlers around the world, Sunwing Airlines uses WorldTracer to locate delayed baggage.
Most misplaced bags are located within twenty-four (24) hours. If you are in your vacation destination, the Destination Representative at your hotel will assist you in obtaining necessities to support you while you wait for your luggage to be delivered. Please ensure you save any original receipts for necessary purchases while you were without your bag.
In the case of delayed baggage, any claim must be made in writing within twenty-one (21) days from the date you receive your baggage.
Missing checked baggage is deemed 'lost' if it is not located within thirty (30) days from the date which the baggage was supposed to be delivered to you and the file will be transferred to our baggage claims department for claims processing. Any claim must be made in writing within thirty (30) days from the date on which the baggage should have been delivered to you. If you are making a claim for a lost bag, please ensure you have these items ready:
- Your booking number
- Your WorldTracer tracking number or the hardcopy of the Property Irregularity Report (PIR)
- Your bag tag receipt
- Original receipts of the packed articles
No claim shall be valid unless you present a valid baggage tag issued by Sunwing Airlines for the lost or delayed bag.
For full details, please refer to our Tariff: Domestic Scheduled Tariff | International Scheduled Tariff
Damaged Bags
If your checked baggage (including mobility aids and infant equipment) was damaged during transit, please contact the Sunwing Airlines airport representative immediately so that a Property Irregularity Report (PIR) can be completed and processed. The airport representative will advise you of the claim process. This procedure applies to both arrivals and departures.
In destination, your Destination Representative will also assist you if you are not able to use your baggage for the trip home. Any claim must be made in writing within seven (7) days from the date of receipt of your baggage.
If you are unable to speak with an airport representative while at the airport, you must contact Central Baggage at 1-844-853-3751 (toll free within North America) or 416-679-3750 within seven (7) days of receipt of your baggage to file a Property Irregularity Report (PIR). Please ensure you have the following items available to assist in the process:
- The damaged bag (or item)
- The bag tag
- Your booking number
- Your e-documents
- Any receipts for purchases required due to this situation
No claim shall be valid unless you present a valid baggage tag issued by Sunwing Airlines for the damaged bag or item.
You may be asked to bring your bag to a repair facility in your area, who will be authorized to repair the item at Sunwing Airlines s expense. In the event of irreparable damage, the repair facility will attempt to replace your bag with an equivalent or you may be asked to replace the item, and submit the receipt for reimbursement.
For full details, please refer to our Tariff: Domestic Scheduled Tariff | International Scheduled Tariff
Damaged or Lost Mobility Aids
If a mobility aid is damaged or lost in transit, Sunwing Airlines will endeavour to immediately provide a suitable temporary replacement without charge. If a damaged aid can be repaired, Sunwing Airlines will arrange, at its expense, for the prompt and adequate repair of the aid and will return it to you as soon as possible. If a damaged aid cannot be repaired or is lost and cannot be located within ninety-six (96) hours after your arrival, Suwning Airlines will, using its discretion, replace it with an identical aid satisfactory to you, or reimburse you for the replacement cost of the aid.
Please contact your Sunwing Airlines Airport representative as soon as possible, so they can assist you. If you are unable to speak with a representative, you may contact your Destination Representative at the hotel, or contact Central Baggage at 416-679-3750 or toll-free within North America at 1-844-853-3751.
For full details, please refer to our Tariff: Domestic Scheduled Tariff | International Scheduled Tariff
Baggage Liability Limitations
It is recommended that passengers purchase baggage insurance and all baggage be locked whenever possible. Liability for loss, delay or damage to baggage is limited under Sunwing Airlines' Conditions of Carriage and the Montreal Convention or Warsaw Convention, as applicable.
All baggage must be suitably identified externally and packed in suitcases or in similar containers in order to ensure safe and convenient carriage with ordinary care and handling. Fragile or perishable articles, including medication or medical devices money, jewellery, silverware, laptop computers, personal audio/video devices, negotiable documents, securities, samples of business documents or other valuables (other than articles of clothing) shall not be accepted as checked baggage. Any such items declared or found in checked baggage are subject to removal prior to the baggage in question being accepted for carriage by Sunwing Airlines.
Sunwing Airlines shall not be liable for damage to fragile, valuable or perishable items where such damage is the result of the inherent defect, quality or vice of the item in question. Unsuitably or inadequately packed items will be accepted at Sunwing Airlines' discretion and, where accepted a limited release tag will be issued recording all the baggage deficiencies of such checked baggage, compensation may be denied as a result of the aforementioned factors.
In the case of damaged checked baggage, Sunwing Airlines' liability shall be limited to repairing the damaged bag, paying the cost of the repair, if such were pre-approved by Sunwing Airlines on the basis of an estimate or replacing the bag if it is not repairable.
For domestic travel only, Sunwing Airlines' maximum liability as a result of damage and/or loss is 1,131 Special Drawing Rights per bag.
For international travel, Sunwing Airlines' liability will be limited by either the Montreal Convention or the Warsaw Convention, as applicable. For travel governed by the Montreal Convention, Sunwing Airlines' liability for loss, damaged or delayed baggage is limited to 1,131 Special Drawing Rights for each passenger. For travel governed by the Warsaw Convention, Sunwing Airlines' liability for loss, damaged or delayed baggage is limited to the sum of 250 francs per kilogram.
In no case shall Sunwing Airlines' liability exceed the actual loss suffered by the passenger. All claims are subject to proof of amount of loss.
For full details, please refer to our Tariff: Domestic Scheduled Tariff | International Scheduled Tariff
Travelling with Medical Equipment
If you have any questions or concerns regarding travelling with medical equipment, please contact the Special Services department at specialservices@sunwing.ca or call (416) 786-9464 x4278 during regular business hours and a representative will be happy to help you. Medical equipment carried must be for personal use only.
Special Services will coordinate the transport of your medical devices with the airline and this takes time to arrange. It is critical that you advise Special Services or your sales agent at the time of booking and provide at least 72 hours advance notice so that your requirements can be accommodated.
Please note that your medical equipment must be equipped with an independent power source (i.e., battery-powered) should you wish to use it during your flight. Sunwing Airlines regrets we are unable to provide you with power from any source on board.
Please click here for details on requirements for travelling with oxygen and POC services.
Please click here for details on travelling with a CPAP machine.
Travelling with a Mobility Aid
Please click here for important information on travelling with a mobility aid such as a wheelchair, scooter or walker.
Travelling with Medication
Please click here for important information on travelling with medication.