Safe with Sunwing
Our number one priority is the health and safety of our customers and employees throughout the entire vacation journey. As a Canadian family-owned and operated business, we're committed to keeping you and your families safe. With our ownership of the airline you fly on, the transfer buses that take you from the airport to your hotel and over 30 Sunwing-operated resorts across the Caribbean, Mexico and Central America, our Safe with Sunwing commitment is in place throughout your vacation experience. From the moment you check in at the airport to your resort stay and your journey home, we’re with you every step of the way.
Sunwing and Medcan
As an extension of our Safe with Sunwing commitment, we have partnered with Medcan, a global healthcare leader providing medical expertise, consultation and health inspiration. Medcan will advise on our Safe with Sunwing program, in addition to providing ongoing support for customer and employee health and safety planning.
Dr. Peter Nord, Chief Medical Officer at Medcan, will now act as Sunwing’s Chief Medical Advisor. He will be supported in this capacity by Medcan’s Medical Advisory Services Team (MAST), a group of physicians with expertise in a broad range of disciplines, including occupational health and safety.
All you need to do is enjoy your vacation - we will take care of the rest.
Click on each of the icons below to see how we're keeping you safe.
Airline
We’ve made a number of changes that will help ensure your health and safety both at the airport and on board the plane. Sit back, relax and enjoy the journey.
All passengers and crew are now required to wear non-medical masks or face coverings at the airport and on board the aircraft as mandated by the Government of Canada. You should arrive at the airport with a non-medical mask or face covering; we recommend following the Public Health Agency of Canada guidelines.
During check-in:
- Self-service check-in and passenger processing have been implemented at the airport where possible.
- Physical distancing guidelines are in place at the check-in area and around the terminal.
- Check-in terminals, counters and high-touch areas are cleaned and disinfected regularly.
- All staff and crew members will be wearing face coverings at the check-in area and around the terminal.
On board the plane:
- Every aircraft has HEPA air filters installed, which remove 99.9% of airborne particles in the cabin.
- Most printed materials on board (including those in seatback pockets) have been removed.
- Aircraft are thoroughly cleaned and disinfected after each flight.
- All staff and crew members will be wearing face coverings for the duration of the flight.
Ground Transportation
We take you from the airport right to your resort with our round-trip transfers. Arrive at your resort safely and in style!
- Sunwing Experiences representatives will greet you at the airport wearing face coverings.
- Sanitation procedures on board transfer vehicles have been updated to the highest safety standards and vehicles are thoroughly cleaned and disinfected after each journey.
- Vehicle capacity has been reduced to limit the number of people on board and promote social distancing.
Hotels and Resorts
The Hotels and Resorts that we partner with are working hard to implement changes to ensure the health and safety of both customers and employees.
Royalton Luxury Resorts has implemented a 360˚ Clean Approach that includes hourly cleaning of common areas, continuous sanitization of high-touch areas and increased cleaning of air-conditioning systems both in common areas and hotel rooms. An advanced dining safety approach and a clean supplier commitment have also been implemented.
- Advanced sanitation measures are being implemented to adhere with recommendations set in place by the World Health Organization and the Centers for Disease Control and Prevention.
- Occupancy has been reduced at many resorts to abide by social distancing guidelines and restrictions set in place by local governments.
- Staff are trained in hygiene protocols and sanitization, and wear protective equipment and face coverings where possible.
Destination Support
Our Sunwing Experiences representatives are available to help you throughout your time in destination. We have taken several measures to ensure the safety of both our travellers and representatives.
- The use of printed materials has been reduced including destination welcome kits and guest communications, which will now be distributed digitally.
- Welcome briefings will now have an option to be offered virtually.
- Signs about COVID-19 and effective prevention measures will be posted.
- Interactions with destination representatives will be limited; however, representatives are available to assist you 24/7 through the Contact Centre or via the Sunwing App.
- Excursions have been adjusted to account for social distancing and customer health and safety including half-day tours and reduced capacity in excursion venues.
Excursions
We’ve implemented new health and safety protocols for our excursion offerings to help you explore your destination with peace of mind and make the most of your getaway.
- Sunwing Experiences representatives will be wearing face coverings throughout the duration of the tour.
- More options for private excursions and increased frequency of tours to reduce the number of participants on each tour.
- Enhanced offering of half-day tours and reduced capacity in excursion venues to comply with physical distancing guidelines.
- Excursion equipment is disinfected thoroughly after each use and hand sanitizer/disinfectant is readily available.