Question 1

Who do I contact regarding a lost item on my flight?

Accepted Answer

For any misplaced items onboard your WestJet flight click here. For all other airlines, please visit their website.

Question 2

My baggage was delayed. How do I make a claim?

Accepted Answer

Please report the delay immediately to your airline’s representatives in the baggage hall. If you are unable to do so while at the airport, and travelled with Sunwing Airlines, you can submit your claim in writing within 7 days of your arrival at https://www.westjet.com/en-ca/baggage/lost-delayed-damaged. Once you have submitted your claim for lost or damaged luggage, whether at the airport or online, further steps to log your claim are not necessary. Your details are in our system and we will update you as soon as possible. Luggage that is not located within a 30-day period is considered to be lost and you will be able to submit a claim if this happens. We will keep you up to date as we attempt to trace your luggage and advise you  if you should submit a lost luggage claim. If you receive your luggage and it's damaged, please report the damage immediately to the airline representatives in the baggage hall. If you notice the damage after leaving the airport, you can submit your claim to us in writing within 7 days of your arrival at https://www.westjet.com/en-ca/baggage/lost-delayed-damaged  if travelling with WestJet. Please ensure that your baggage tag is still attached for your claim to be accepted. For all other airlines, please visit their website.

Question 3

My baggage was damaged. How do I make a claim?

Accepted Answer

Please report the damage immediately to the airline’s representatives in the baggage hall. If you notice the damage after leaving the airport, you can submit your claim in writing within 7 days of your arrival at https://www.westjet.com/en-ca/baggage/lost-delayed-damaged if travelling with WestJet. You must ensure that the baggage tag is still attached for your claim to be accepted. Once you have submitted your claim, whether, at the airport or online, further steps to log your claim are not necessary. Your details are in our system and we will update you as soon as possible. Your damaged bag and baggage tag must be available for inspection until the claim is resolved. For all other airlines, please visit their website.

Question 4

Who do I contact regarding an item left at my hotel, in destination or on-board the aircraft?

Accepted Answer

For items left at the hotel or destination, please submit your request for assistance on the following link: https://www.sunwing.ca/en/sunwing-cares

Question 5

Upon returning home, I noticed items missing from my suitcase. What should I do?

Accepted Answer

You may submit your claim within 21 days of your arrival at https://www.westjet.com/en-ca/baggage/lost-delayed-damaged. For all other airlines, please visit their website.

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Lost or damaged items