PASSENGER RIGHTS

We make every effort to operate in line with our published schedule. However, there are occasions where it is not possible to do so, and your travel experience may be disrupted.

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.