About us | Sunwing.ca

About us

Who we are

Established in 2002, Sunwing Vacations started as a family business, and has grown substantially, providing more vacation packages to the Caribbean, Mexico and Central America than any other travel company from coast to coast. We may be one of Canada’s fastest growing and most successful companies, but we are still owned and operated by the Hunter family and like to see ourselves as a ‘large’ small company. As although we may have increased in scale, what drove us then during our early beginnings back in the 2000s is still central to our business today.

Our mission

A woman in an office meeting returns a friendly smile.We believe in delivering Canadians exceptional vacation experiences and being with them every step of the way to make sure each trip we book for our customers is one that will be savoured for years to come. We pride ourselves in our innovative, creative, and forward thinking management team, which allows us to be pioneers in creating new products, new concepts, and new ideas.

When you travel with Sunwing, we make sure that you experience the difference that booking with North America’s largest vertically integrated travel company can offer. As well as receiving sound advice from the travel experts to help you select the vacation that’s right for you, you’ll also benefit from exclusive holiday types specially designed for different travellers’ individual needs together with a host of dedicated perks and privileges ensured to make your vacation budget go that bit further. Each vacation package also includes the assistance of our knowledgeable representatives. Our team meets you upon arrival, can help with advice on what best to see and can even book tours and activities.

We know that you want to spend as much time as possible on vacation, not getting there; so we offer convenient departures from 33 different gateways (including smaller, regional ones not offered by many airlines) across Canada; allowing you save both money and time by departing from your local airport. We also think that your vacation experience begins the moment you step on board and are proud to include return flights with Sunwing Airlines with every package we sell. Once on board passengers are invited to sit back and relax with our award-winning inflight service that includes a welcome sparkling wine toast, complimentary non-alcoholic beverages (including tea and coffee) , inflight audio channels and knapsacks for kids filled with games and toys. Our Sunwing Café menu offers an extensive buy on board selection of light meals and snacks.

Service that suits you

On top of our award-winning inflight service* and having one of the best on-time records in the industry, passengers that travel with us are also travelling with one of Canada’s most modern and environmentally conscious fleets. Our Boeing 737-800 aircrafts are some of the most fuel-efficient in the world – reducing both carbon emissions and overall fuel consumption by up to 5% per flight. We were also the first airline in Canada to retrofit all our airplanes with split-scimitar winglets; another key factor in reducing the environmental impact of each flight our aircraft makes.

We have won a number of awards and accolades over the years and most recently are proud to have been voted the best leisure carrier in both the Greater Toronto Area and in Vancouver. We look forward to having you on board soon!

Sunwing is also the proud winner of the Consumer Choice Award for its Toronto operations for five years running. Adding onto this prestigious accolade, our operations in Winnipeg, Hamilton and London recently received the Vacation Provider award for the first time. The award is only bestowed upon a very select group of business owners and entrepreneurs recognized by customers for their business excellence. Established in 1987, the Consumer Choice Award is the only organization in Canada to conduct independent market research surveys to determine brand reputation and customer satisfaction. Companies are ranked based on over 1,250 customer surveys carried out by some of the largest, independent Canadian-owned research companies.

*Service may be unavailable on select flights.