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COVID-19 Policies

We apologize if your travel plans have been disrupted as a result of Covid 19 and we understand that you likely have many questions during this unprecedented time . Our team is working around the clock to assist you. Although we can’t anticipate all your questions, we’ve tried our best to answer many of them on our FAQ page. Current call wait times are very long so please check our FAQ to see if your question has been answered before contacting us. We appreciate your patience and understanding at this time. Please view our FAQ here

NEW Flexible Final Payment Due Date

Effective March 25, 2020, final payments will now be due 25 days before the departure date (instead of the usual 45 days) for departures from May 1 – June 30, 2020. This change to our policy is temporary and conditions will apply*. In addition, our air and package cancellation terms will also be aligned** with these amended final payment conditions. All other terms and conditions remain the same.

*Individual bookings only (not applicable to group bookings). Applicable on all air only and packages purchased via Sunwing **Cancellation fees: 25 days or more before departure: loss of deposit. 24 to 22 days before departure: 50% of the total amount. 21 days and less before departure: 100% of the total amount.

Departure dates

Terms

Re-booking

March 17th to April 30th

Sunwing is suspending all southbound flights between March 17th and April 30th.

Customers with departure dates for flights or vacation packages between March 17th and April 30th are eligible to receive a future travel credit in the value of the original amount paid. No action needed. Your original booking number will be the code of your future travel credit. We will communicate formally via the email address we have on file (including group travel bookings). You do not need to contact us.

This credit can be redeemed against future travel for travel up to 24 months from original departure date to anywhere Sunwing Airlines operates.

May 1, 2020 onwards

Standard terms and conditions apply to changes and cancellations.

For bookings with Cancellation Insurance

If you have purchased the Sunwing Worry Free Cancellation Waiver you can cancel your vacation. click here

If you have travel insurance not purchased through Sunwing, you can go to Sunwing My Booking to cancel your trip and make a claim with your insurance provider.

*Future travel credit are non-transferable, non-refundable and hold no cash value.

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