COVID-19 Updates and Information

The well being of our travellers is our primary concern and we are continuing to monitor information related to the COVID-19 pandemic closely, including government issued travel advice and guidelines both in Canada and abroad, as well as new health and safety protocols implemented by our hotel and destination management partners. Due to COVID-19, inclusions in your vacation such as flight, hotel amenities/services, excursions, ground transport etc. may be different than advertised, including being reduced or unavailable. By booking, you understand and accept the foregoing and you agree that Sunwing cannot be held liable for such changes.

We understand that you likely have many questions during this unprecedented time. Our team is working around the clock to assist you. Although we can’t anticipate all your questions, we’ve tried our best to answer many of them on our FAQ page. Please view our FAQ here.

Please review the useful links below before you travel.

Update on Sunwing Vacation flying schedules and disruption policies

We apologize if your travel plans have been disrupted as a result of COVID-19. If you have a booking with us please see the chart below regarding our cancellation policies:

Departure dates

Terms

Re-booking

March 17th to August 31st, 2020

Sunwing Airlines is suspending all flights between March 17th and August 31st.

Customers with departure dates for flights or vacation packages between March 17th and August 31st are eligible to receive a future travel credit in the value of the original amount paid. No action needed. Your original booking number will be the code of your future travel credit. We will communicate formally via the email address we have on file (including group travel bookings). You do not need to contact us.

This credit can be redeemed against future travel to anywhere Sunwing Airlines operates, depending on your original departure date:

  • Original departure dates between March 17th and May 31st, 2020 are redeemable up to June 20th, 2022
  • Original departure dates June 1st – August 31st 2020, are redeemable up to August 31st, 2022

September 01st to October 31st, 2020

Sunwing Airlines is reviewing and revising flight schedules as a result of the change in demand due to the COVID-19 pandemic.

Should we advise you that your flight has been cancelled we will make every effort to offer you

  1. An alternate destination,
  2. where possible to travel on an alternate airline at no additional cost or
  3. provide you with a future travel credit in the value of what has been paid at the time of change.

Travel credit can be redeemed against future travel to anywhere Sunwing Airlines operates, depending on your original departure date:

  • Original departure dates September 01st through October 31st 2020, are redeemable up to October 31st, 2022.

November 01st, 2020 onwards

Standard terms and conditions apply to changes and cancellations.

For bookings with Cancellation Insurance

If you have purchased the Sunwing Worry Free Cancellation Waiver you can cancel your vacation.

If you have travel insurance not purchased through Sunwing, you can go to Sunwing My Booking to cancel your trip and make a claim with your insurance provider.

*Future travel credit are non-transferable, non-refundable and hold no cash value.