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COVID-19 Policies

We apologize if your travel plans have been disrupted as a result of COVID-19 and we understand that you likely have many questions during this unprecedented time . Our team is working around the clock to assist you. Although we can’t anticipate all your questions, we’ve tried our best to answer many of them on our FAQ page. Current call wait times are longer than usual so please check our FAQ to see if your question has been answered before contacting us. We appreciate your patience and understanding at this time. Please view our FAQ here

If you have a booking with us please see the chart below regarding our cancellation policies:

Departure dates

Terms

Re-booking

March 17th to August 16th

Sunwing Airlines is suspending all southbound flights between March 17th and August 16th.

Customers with departure dates for flights or vacation packages between March 17th and August 16th are eligible to receive a future travel credit in the value of the original amount paid. No action needed. Your original booking number will be the code of your future travel credit. We will communicate formally via the email address we have on file (including group travel bookings). You do not need to contact us.

This credit can be redeemed against future travel to anywhere Sunwing Airlines operates, depending on your original departure date:

  • Original departure dates between March 17th and May 31st, 2020 are redeemable up to June 20th, 2022
  • Original departure dates June 1st – August 16th 2020, are redeemable up to August 31st, 2022

August 17, 2020 onwards

Standard terms and conditions apply to changes and cancellations.

For bookings with Cancellation Insurance

If you have purchased the Sunwing Worry Free Cancellation Waiver you can cancel your vacation. click here

If you have travel insurance not purchased through Sunwing, you can go to Sunwing My Booking to cancel your trip and make a claim with your insurance provider.

*Future travel credit are non-transferable, non-refundable and hold no cash value.

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