Iberostar Waves Tucan

• 350 Rooms
• 4 Pool(s)
• 7 Restaurant(s)
• 6 Bar(s)

• 24/7 Wi-Fi throughout the hotel Complimentary Wi-Fi is accessible in the hotel lobbies, common areas, and rooms and meeting facilities; guests are required to use their own devices.

Check-in time: 15:00:00
Check-out time: 12:00:00

Spring Break Policy

Iberostar Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:

• The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
• In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

Student/Youth Groups Policy

In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:

• All student/youth groups must be preapproved and will be reviewed on a case-by-case basis.
• Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.

• Effective February 1st 2026, the Environmental Tax currently ranges from approximately $2.00 US to $9.00 US dollars per person per night. Payable locally directly to the hotel upon check in. Rates are subject to change.
• Please be advised, the Iberostar Waves Quetzal and Iberostar Waves Tucan hotels in Riviera Maya Mexico will undergo comprehensive renovations and will be temporarily closed from May 15th to November 30th, 2026.