SUNWING CUSTOMER SERVICE – WE ARE HERE TO HELP

Whether you’re planning your dream vacation in paradise or counting down the days to takeoff, we’re on hand to help you with your vacation needs at every stage of your travel journey. Find what you need for your flight, booking and more at the useful links below, plus how to contact us for further assistance. Our customer service number is 1-877-786-9464.

Find the answers you’re looking for.
Questions, complaints or compliments?
Useful information about travelling with Sunwing Vacations.
Accessibility, mobility or a disability?
A checklist of everything you need to know for your travel journey.
Refund or compensation for flight delay or flight cancellation?
Keep tabs on your booking and upgrade your vacation from seat selection to excursions.

Sunwing Customer Care number
1-877-786-9464

For hearing impaired, call 1-800-855-0511 (Voice to TTY)
OR 711 (TTY to Voice).

Sales Centre (English)
Mon – Fri: 8 a.m. – 12 a.m. EST
Sat – Sun: 9 a.m. – 6 p.m. EST

Sales Centre (French)
Mon – Fri: 8 a.m. – 12 a.m. EST
Sat – Sun: 9 a.m. – 6 p.m. EST

Group Vacations (English)
Mon – Fri: 9 a.m. – 7 p.m. EST
Tue July 1, 2025: Closed

Group Vacations (French)
Mon – Fri: 9 a.m. – 5 p.m. EST
Tue June 24, 2025: Closed
Tue July 1, 2025: Closed

WestJet Airlines
Check in to your WestJet flight | Check your WestJet flight status

Delayed, lost or damaged baggage on board WestJet?
Contact WestJet central baggage services
1-866-666-6224 or visit for more information.

Sunwing Airlines
If you travelled on board Sunwing Airlines on or before May 28, 2025, and are looking for more information or need support with your past flight, visit our Sunwing Airlines Reference page.

In destination?
Download the Sunwing App for 24/7 access to a Sunwing Virtual Concierge, submit an online request or check your e-documents for a local contact number.

Sunwing corporate offices

Toronto

27 Fasken Drive
Toronto, Ontario M9W 1K6 Canada

Montreal

100-3105 Place Louis-R.- Renaud
Laval, Québec H7V 0A3 Canada