When you book with Sunwing Vacations Inc. (hereafter “Sunwing”) the following Terms
and Conditions become part of your contract.
By accessing, browsing or making a reservation through this website, you expressly
accept these Terms and Conditions, without modification, and intend to be legally
bound by them. To the extent any travel products and/or services are booked through
your Travel Agent or the Sunwing Sales Centre, you agree that these Terms and Conditions
apply to all transactions. Please read these Terms and Conditions carefully. If
you do not accept all of these Terms and Conditions, please do not use the website
or make any reservations through your Travel Agent or the Sunwing Sales Centre.
ACCURACY OF INFORMATION
Sunwing makes every effort to ensure the accuracy of the information contained herein
and to the best of its knowledge all information is accurate at the time of publication.
We try to ensure that the prices on the website are accurate, however errors do
occur and we reserve the right to refuse to accept and/or the right to cancel and
refund any booking purchased at any price published in error. Updates are published
on our website when new information is made available, however Sunwing cannot be
responsible for any inaccuracies or omissions contained herein or for any third
party publications or postings. Information contained should be verified directly
with other available sources.
These prices are dependent on a variety of variable factors including, but not limited
to, fuel costs, rates of exchange and other factors. Should these costs increase
Sunwing reserves the right to increase the price of any of our holiday products.
In the event that any such increase is in excess of 7% (unless it is the result
of an increase in government tax), you will be entitled to cancel your travel arrangements
and receive a full refund. Commercially reasonable efforts will be made to advise
you of any price increase at least 15 days prior to your departure date. All price
increases may reflect administrative costs incurred. For competitive reasons, Sunwing
reserves the right to deny a price match guarantee. Sunwing sets its prices based
on our costs, as well as anticipated demand. Sunwing constantly reviews its prices
throughout the season in accordance with availability and demand. We reserve the
right to increase or decrease our prices accordingly. To check our current pricing
please consult your Travel Agent, contact the Sunwing Sales Centre or visit our
website: www.sunwing.ca where the most up-to-date price is shown in Step 4 of the
From time to time Sunwing advertises promotional offers which may be available nationally
or may be limited to selected departure gateways, destinations, ships or hotels.
All of these promotions are time sensitive and therefore have a commencement and
termination date. They are not combinable with any other promotion that may be advertised
and available at the same time. All published prices and promotions advertised and
offered by Sunwing have limited space availability and may be withdrawn at any time,
with or without prior notice.
CHILDREN & INFANTS
Ages for children's and infant's fares vary from airline to airline, hotel to hotel
and cruise line to line cruise. Sunwing recommends that you consult with your Travel
Agent or the Sunwing Sales Centre to determine what the applicable age(s) and/or
respective rate(s) are for children and infants. Upon check-in, hotels may require
proof of age for passengers with a reservation made at a “child price”. If a child's
age does not comply with the hotel's policy (e.g. 2-12 years on the last day of
travel) the hotel may charge the child as an adult and require immediate payment
for the difference between the child rate and the adult rate. Infants under two
years of age at the completion of travel fly free of charge (one infant per adult)
but still require a reservation in order to appear on the passenger manifest although
the infant is not allocated an aircraft seat or any baggage allowance. If you require
a crib at the hotel, it must be requested at the time of booking and, if available,
the hotel may assess a charge. All cruise lines require that passengers under the
age of 21 years must be accompanied by a passenger who is 21 years or older. For
most cruise lines infants must be 6 months or older to travel in the Caribbean.
Age restrictions vary by cruise line for family groups booking multiple staterooms
– please inquire at time of booking. Under certain circumstances Sunwing will permit
the sale of air tickets to Unaccompanied Minors. For full information on our Unaccompanied
Minor policy please visit www.flysunwing.com/travelinfo/specialassistance.asp. For
all other airlines, please visit their website.
Sunwing Airlines will accept any woman travelling while pregnant on any Sunwing
flight, if the pregnancy is uncomplicated with no previous history of premature
labour. The passenger may travel up to and including her 36 weeks. The travel must
be completed by the end of 36 weeks. For all other airlines, please visit their
website for full information/restrictions. Cruise lines cannot accept expectant
mothers who will have entered a specific week/trimester of their pregnancy by the
beginning of or at any time during their cruise. All pregnant women are required
to produce a doctor's or midwife's letter stating that the mother and baby are in
good health, fit to travel and the pregnancy is not high-risk. The letter must also
include the Estimated Date of Delivery (EDD). Please check with your Travel Agent
or the cruise line website for specific cruise line policies.
CLIENTS WITH SPECIAL NEEDS
Clients with special needs who will require special services or assistance while
traveling, including handicap adapted rooms and/or wheelchair accessible rooms and/or
private transfers, must contact the Sunwing Special Services Department at the time
of booking or at least 10 business days prior to departure. In order to ensure that
you are properly assisted, we request that you advise of any and all specific needs
that you may have. This will help us to ensure that the proper travel arrangements
are made for you to obtain the maximum enjoyment from your Sunwing holiday. Please
note that additional costs may be applicable for some or all of the services requested.
Please note that some foreign destinations may not define or provide for wheelchair
access in the same fashion that we are accustomed to in Canada and that some hotels
may not be able to guarantee or confirm handicap adapted or wheelchair accessible
rooms prior to departure. Cruise ships have limited wheelchair accessible staterooms
for which a medical certificate is required. Passengers with special needs must
be self-sufficient and accompanied by a least one other passenger who assumes full
responsibility for their well-being at all times. Under certain circumstances, passengers
in a wheelchair may be precluded from going ashore due to docking facilities. Reconfirm
dietary requirements with the maitre d' on embarkation day. Please contact email@example.com
for further assistance. Please visit www.flysunwing.com/travelinfo/specialassistance.asp
to download Sunwing's Special Services request form. For all other airlines please
visit their website.
PACKAGE HOLIDAY INCLUSIONS
Unless otherwise noted, the price of your package holiday includes round-trip airfare,
hotel and/or cruise accommodation, meals as described (excluding specialty restaurants
on cruise lines) and one (1) round-trip transfer in destination to and from the
airport and hotel or pier as selected and cruise port charges and government fees.
The features and the bonus features that are provided by each hotel or cruise line
(whether on a complimentary basis or not) are clearly described on each hotel page.
Any features that are temporarily unavailable or that have been permanently withdrawn
for whatever reason do not have any cash value and are therefore non-refundable.
These features can be changed by the hotel, cruise line or Sunwing with or without
prior notice. If your package includes a car rental, the lead name on the booking
must hold a valid driver's license. For full details of the Terms & Conditions of
your car rental, please see below.
COSTS NOT INCLUDED IN YOUR HOLIDAY PURCHASE
All costs for entry visas, passports, health certificates and items of a personal
nature, e.g. laundry, meals and alcoholic beverages not mentioned in itineraries,
telephone calls, tips and extra baggage charges, etc. are not included in the price
of your holiday. If your holiday relates to a cruise holiday, some a la carte restaurants,
casino, medical services, shore excursions, internet access, spa and salon services,
telephone calls, faxes, onboard gratuities/tips, alcoholic/specialty beverages (a
mandatory gratuity is added to all beverages purchased onboard), excess baggage
charges and other costs as described on each cruise line page, etc. are not included
in the price of your holiday.
SUNWING PREMIUM PACKAGE PLAN
The Sunwing's Premium Package Plan is only available on flights operated by Sunwing
Airlines. The plan is non-refundable, not transferable and is not redeemable for
cash (including unused coupons or features). For optimum choice, advance seat selection
should be made as soon as your plan is purchased, but no later than 48 hours prior
to departure. Seat selection is subject to availability at all times and once your
selection is made, the entire fee is non-refundable nor are any changes permitted
to your selection. Priority Express Check-in is available at the designated check-in
counter and does not provide for later check-in than is normally recommended in
Sunwing's Terms and Conditions. The “No Administration Fee” offer is restricted
to, name-spelling corrections or changes to accommodation type as defined in these
Terms and Conditions and does not include trip cancellation, modifications to the
dates of travel or to the number of persons travelling. The “No Administration Fee”
is only applicable to the changes defined above and said changes exclude departures
during Christmas, New Year's, Spring/March Breaks and Easter. Any change to the
original booking as well as the replacement of lost or stolen ticket/hotel vouchers
is limited to one change per Premium Package Plan purchased. The $50 Travel Voucher
is valid for one year from the date of issue and must be applied to the final payment
of a future Sunwing Vacations holiday package for which Sunwing Airlines is the
carrier. Please refer to the voucher for full stipulations. No refunds or credits
will be issued for any unused portions. Premium Package Plan prices and inclusions
are subject to change with or without notice.
WORRY FREE VACATION SECURITY PLAN
Sunwing strongly recommends that you purchase our Worry Free Vacation Security Plan
at the time of booking, or other sufficient traveler's insurance to provide you
with security and protection against unexpected events that could disrupt your holiday
plans. Please visit www.sunwing.ca/worryfree.asp for more information about our
Worry Free plan.
This plan is not available when booking a Sunwing Flex package. Sunwing strongly
recommends that you purchase travel insurance to provide you with security and protection
for your holiday
HOTEL AND/OR CRUISE SHIP PREFERENCE REQUESTS
Any hotel preferences such as room location, bed preferences, cruise line dining
times, etc. that are not associated with special needs must be requested at the
time of booking or by visiting http://www1.sunwing.ca/MyBooking/login to add such
requests after your booking has been made. While Sunwing will attempt to accommodate
special requests Sunwing will not be held responsible if such requests cannot be
fulfilled. Please see “CLIENTS WITH SPECIAL NEEDS” for additional information.
CREDIT CARD POLICY
Sunwing accepts MasterCard, Visa and American Express credit cards as forms of payment. If your payment is made using American Express, Visa or MasterCard, please be advised that Sunwing Vacations will appear as the vendor on your credit card statement, not your travel agency. Your authorization to use your credit card number to pay for travel services provided by Sunwing indicates your acceptance of our Terms and Conditions, whether or not you have actually signed credit card forms. Therefore, by providing your Travel Agent or Sunwing with authorization to use your credit card to pay for your Sunwing travel services, you are confirming that you will pay the total amount charged for those services to the card issuer according to your cardholder agreement. Simultaneously, you are also acknowledging your acceptance of Sunwing’s Terms and Conditions.
Your credit card number, billing information and all other information provided are subject to a verification process when booking with Sunwing. Please ensure accuracy when providing all these details otherwise your credit card may be declined and your booking cancelled with or without notice and with no responsibility of Sunwing. If the cardholder is not included in your booking, Sunwing may request additional information from you and the cardholder (including but not limited to a third party credit card authorization form, copy of the front and back of the credit card and two or more pieces of government issued identification) at any time after the booking including at check-in. Sunwing may also request another form of payment for your booking in case you fail to provide the required information to Sunwing's satisfaction. Booking and pricing are not guaranteed until verification process is completed. Sunwing may cancel any booking in case of suspected fraud, theft or dishonesty.
BALANCE OF PAYMENT
Full and final payment must be received by Sunwing 45 days prior to departure, or
immediately for reservations made 45 days or less before departure with the exception
of a cruise holiday package. If booking a cruise holiday, full and final payment
must be received by Sunwing 85 days prior to departure, or immediately for reservations
made 85 days or less before departure.
For Sunwing Flex packages, full payment must be received at the time of booking
and is fully non-refundable. Failure to pay the full amount due at time of booking
will result in the automatic cancellation of your booking. Sunwing Flex travel services
purchased through Sunwing are 100% non-refundable and no changes are permitted.
Sunwing strongly recommends that you purchase travel insurance to provide you with
security and protection for your holiday.
Sunwing travel vouchers may be applied to the final payment for a future holiday
package with flights operated by Sunwing Airlines and they must be mentioned at
time of booking. If applying to a cruise holiday the voucher must be applied at
least 85 days prior to departure. Stipulations may apply. Please refer to the terms
and conditions stated on the travel voucher.
Travel documents for all Sunwing's programs will not be released until Sunwing has
received your full and final payment as per the requirements described elsewhere
in these Terms & Conditions. For programs that have been designated as “electronic
ticket” programs, your electronic ticket and voucher will be available for printing
28 days or less prior to the departure date. No electronic tickets and vouchers
will be issued prior to 28 days before the departure date. Visit www.sunwing.ca/etix
to access your tickets and other important information. For all other programs your
travel documents will be forwarded to your Travel Agent approximately 14 days prior
to your scheduled departure. Your airline ticket(s) will contain conditions as well
as the terms of carriage. Please read these conditions carefully, as they are important
to you and affect your legal rights. Carriage and service performed and tickets
issued are subject to the terms and conditions referred to on such tickets, the
rules under the Warsaw or Montreal Conventions (as applicable), and other applicable
laws and regulations.
*Travel documents for Sunwing Flex packages will be available for print 24 hours
after the booking has been confirmed.
CRUISE - ONLINE CHECK-IN
Most cruise lines require guests to pre-register and complete mandatory immigration information online. Ensure your name appears exactly as shown on your passport. If the name does not match, contact your Travel Agent. You will need your cruise line booking number to access your record. Failure to provide this information will result in delayed check-in and possibly, denied boarding. If you do not have online access, please contact your Travel Agent to assist.
MSC EXPRESS WEB CHECK IN / GUEST DECLARATION FORM
MSC DIVINA WEB CHECK-IN / CRUISE DOCUMENTS
MSC Express web check in can be completed online at www.msccruisesusa.com under Already Booked. Once you have accurately completed the required information you can print the Embarkation form which you must present at check in along with the cruise ticket. MSC Express web check in is available up to 24 hours prior to sailing – within 24 hours the system will automatically reject permission to print the final document required for the completion of this registration. You will, therefore, be obliged to follow the normal procedures for embarkation at the pier. Please note that MSC Cruises requires your Date of Birth, Nationality and Passport Number to release your cruise e-tickets. MSC Cruise e-tickets will not be released until this information has been provided. MSC Cruises e-tickets will be sent to your Travel Agent's e-mail address or alternate e-mail address on the booking. You may use MSC Express Web Check-in to input this information or call MSC Cruises (800) 666-9333.
MSC Express web check in can be completed online at www.msccruisesusa.com under
Already Booked. Once you have accurately completed the required information you
can print the Embarkation form which you must present at check in along with the
cruise ticket. MSC Express web check in is available up to 24 hours prior to sailing
– within 24 hours the system will automatically reject permission to print the final
document required for the completion of this registration. You will, therefore,
be obliged to follow the normal procedures for embarkation at the pier. Please note
that MSC Cruises requires your Date of Birth, Nationality and Passport Number to
release your cruise e-tickets. MSC Cruise e-tickets will not be released until this
information has been provided. MSC Cruises e-tickets will be sent to your Travel
Agent's e-mail address or alternate e-mail address on the booking. You may use MSC
Express Web Check-in to input this information or call MSC Cruises (800) 666-9333.
MSC OPERA WEB CHECK-IN / CRUISE DOCUMENTS
Web Check-in must be completed online at www.msccruisescuba.com under Already Booked. Once you have accurately completed the required information you can print the embarkation form which you must present at check in along with your cruise e-documents. Please note that MSC Cruises requires your date of birth, nationality and passport number to release your cruise e-documents. MSC Cruise e-doc will be sent to your agent’s email address or alternate email address on the booking.
NORWEGIAN CRUISE LINE ONLINE CHECKIN AND DOCUMENTATION
Norwegian web check n will need to be completed by each guest online at www.ncl.com/myncl.
It is important that you provide NCL with your key personal information (passport
number etc.) in advance. Within 60 days from your sailing date you can register
at www.ncl.com/myncl. My NCL is where you can login and access all of your important
pre-cruise information, complete your online check-in and reserve shore excursions.
Once you have accurately completed the required information you can print your NCL
cruise e-docs to present upon check-in. All guests are required to register at least
3 days prior to sailing.
TUI CRUISE LINE CHECK IN
TUI Cruise does not provide a pre-online check in. All guests are required to present their Sunwing Cruise Electronic Ticket Document along with a valid Passport for check-in at the Port Terminal prior to boarding the ship. Please note that your Sunwing Cruise Electronic Ticket Documentation will be available 28 days prior to departure and if full payment has been received. Guests will also be required to fill in a health questionnaire prior to check-in. Check-in must be by 4:00pm and check-out by 9:00am. Should you wish to settle your onboard account by credit card or debit card, a valid card will need to be presented upon check-in.
TUI CRUISE LINE TRANSFERS
TUI Cruise Holiday Packages include transfers to/from the airport/pier and will
be provided by TUI Cruises. You will be met by a TUI Cruises' Transfer Representative
outside the baggage claims area for your transfer to the cruise port. Your bags
will be transferred with you to the ship and luggage tags will be available at the
pier. Upon your return to the cruise port at the end of your holiday you will be
met once again by a TUI Cruises' Transfer Representative for your return transfer
to the airport.
TUI CRUISE LINE & HOTEL STAY GUESTS
If you are cruising first, you will be transferred from the airport to the cruise
pier upon arrival. However, post cruise land stays, transfer pier to hotel(s) are
not included. If you are staying at a hotel first, pre cruise transfer airport to
hotel(s) or hotel to cruise pier are not included. However, post cruise transfer
will be provided from the pier to the airport.
ALL INCLUSIVE ON TUI DISCOVERY 2
All guests to receive the All Inclusive Package while sailing on TUI Discovery 2. All Inclusive drinks will include selected draught and bottled beers, spirits, aperitifs, cider, soft drinks by the glass, house wine, house Prosecco, selected hot drinks and a range of cocktails. Drinks are available from all bars, lounges and restaurants between the hours of 10am – 2am (times are subject to change with or without notice). Drinks outside these hours will be charged to your onboard account. Certain branded spirits and premium drinks, such as Champagne, malt whiskies, bottled beers, all speciality coffees, bottled water and some premium hot drinks are not included in the All Inclusive Package and local prices will apply. The minimum drinking age is 18. The All Inclusive package only applies when you’re on the ship and doesn’t apply to hotels on Cruise & Stay or Stay & Cruise holidays.
The following dining venues are included in your All Inclusive package on TUI Discovery 2 – 47°, Gallery 47°, Islands, Snack Shack and The Glass House. At The Glass House, there is an additional charge for the hot stone option. Times for All Inclusive meals and snacks vary. The following facilities are included in your All Inclusive package on TUI Discovery 2 – minigolf, The Wall, The Veranda, Gamerzone, Baby Centre, Kids’ Club, Movies by Moonlight (time limits and/or age restrictions may apply to all or some of these activities). Items of a personal nature, e.g. laundry, telephone calls, local excursions are not included in the price of your All Inclusive package.
It is your responsibility to obtain the correct documentation which is required
for travel to your destination and including any ports of call on a cruise holiday
and for your return to Canada. Sunwing will assume no responsibility whatsoever
for passenger(s) denied carriage by the airline or refused entry into any country.
Canadian Citizens must carry a valid Canadian Passport. Canadian citizens can contact
Foreign Affairs Canada at www.travel.gc.ca for assistance in obtaining this information.
Non-Canadian Citizens please contact the relative Tourist Board or Consular Office
prior to booking or contact Sunwing for further assistance. Please note that several
countries now require that your passport be valid for up to six months after the
completion of your travel in order to be accepted by them as a valid travel document.
If your passport is damaged in any way, you could be denied boarding and you will
be responsible for all costs associated with a new passport and a replacement holiday.
CUSTOMS & IMMIGRATION
Customs and/or immigration officials can deny a person, or persons, whether they
are residents or visitors, entry (or re-entry) into their country at their own discretion.
A previous criminal record could be an obstacle in international travel. Sunwing
cannot be held responsible for denied entry under any circumstances.
LAWS & CUSTOMS
In order to familiarize yourself with relevant laws and customs and the necessary
documentation for your travel from and return to Canada, we recommend that you refer
to the relevant tourist boards, embassies or consulates for the countries that you
will be visiting. Sunwing encourages all travelers to visit www.travel.gc.ca prior
to travel for valuable and informative information and strongly recommends that
you explore your destination prior to travel by clicking on the “Travel Guide” of
your destination listed on the home page of www.sunwing.ca.
You must consult with your Travel Agent or the specific airline on which you are
travelling for weight restrictions on both chartered and scheduled air service.
Lost or damaged baggage is the responsibility of the airline, which may have limited
liability. For flights operated by Sunwing Airlines we strongly recommend that you
purchase Sunwing's Worry-Free Vacation Security Plan to compensate you for loss
of, or damage to, your baggage. In the event of damaged, lost or delayed baggage,
please contact the airline representative before leaving the airport. Failure to
do so will invalidate any potential claim you may have against the airline.
FLIGHT TIMES & RECONFIRMATION
All flight times, airlines and type of aircraft, as well as itineraries, are subject
to change with or without prior notice. We reserve the right to substitute alternate
airlines or aircraft types and to add en route stops or make any other operational
changes at our discretion, with or without prior notice. Operational changes can
occur which may result in the need to reschedule or cancel flights. In the event
that we need to advise you of any such changes, prior to your departure from Canada,
we require that either you or your Travel Agent provide us with your contact telephone
number. It is your responsibility to contact the airline shown on your ticket within
12 hours prior to departure (from Canada and destination) to reconfirm flight time.
Further, if you have purchased an “air only” holiday from Sunwing it is your responsibility
to advise your Travel Agent or the Sunwing Sales Centre of a telephone number at
your destination where you may be contacted in the event that Sunwing needs to advise
you of any changes in your return travel arrangements. In the event of a flight
delay related to weather, traffic or a “force majeure” situation, it may not be
possible for the airline to provide meals and/or accommodations. Sunwing does not
accept responsibility for lost wages, missed holiday time or any other additional
expenses incurred as a result of changes in flight times. Sunwing Airlines arranges
flight times which allow ample time to connect with cruise departures. It is unlikely
that a cruise departure will be missed unless a long delay to the flight occurs
due to weather or other problems. Should this occur, we will do our best to make
alternate arrangements. No refunds or other compensation will be issued for missed
cruise departures caused by any flight delay or missed flight connection. Please
note that the cruise line reserves the right to charge full cancellation fees for
any guest failing to embark. We strongly encourage you to purchase travel insurance
to provide you with coverage for unexpected developments of this nature. Please
note that in standard travel industry terminology the term “direct flight” refers
to a flight that will transport the passengers from their point of origin to their
final destination without the journey involving a change of aircraft. The term can
still be used to describe a journey that involves a stop, provided the same aircraft
continues the journey after the stop. Passengers on board a direct flight are not
required to claim checked baggage and re-check said baggage during a stop in the
journey and are usually not required to be de-planed during any stop(s). A flight
from the point of origin to the final destination that does not involve any stops
en route is referred to as a “non-stop” flight.
CONNECTING FLIGHT TIMES
All connecting flight reservations are made at your risk and you assume the cost
of any loss in the event of a change to the Sunwing flight arrangements that may
require you to change your connecting flight(s). Sunwing cannot be held liable for
damages or additional fees incurred by passengers due to a missed flight connection
for whatever reason.
Check-in commences approximately three hours prior to departure and closes 60 minutes
prior to departure for flights operated by Sunwing Airlines. For all other airlines,
please contact the carrier on which you are travelling with for specific times.
You are required to have obtained your boarding pass and to have presented all checked
baggage before the 60 minute cut off/check-in deadline. For security reasons, you
will be denied boarding if you have not checked in within that time. Passengers
must be available at the boarding gate by the boarding gate deadline time noted
on your boarding pass. Failure to respect the deadline may result in the reassignment
of any pre-reserved seats (refunds not applicable) and the cancellation of your
reservations. Please note that Sunwing will not provide refunds or compensation
for unused seating upgrades or provide any compensation as a result of a passenger
being denied boarding. Should you be denied travel, it is your responsibility to
make alternate arrangements. It is your responsibility to arrive at the airport
on time and following check-in, to proceed to the correct departure gate by the
time specified on your boarding pass. Sunwing cannot be held responsible if you
miss your flight by failing to comply with these requirements.
Please be advised that, while conditions may not always be the same as those at
home, particularly with regards to electricity, water supplies and private toilet
facilities, Sunwing's staff and/or agents have inspected all of the hotels or cruise
ships described on this website to ensure acceptable standards. All hotels undergo
routine maintenance and renovation both in the low and high seasons. At brand new
hotels, some facilities may not be fully functional and landscaping and other finishing
touches may be ongoing during your stay. If we are advised that significant work
at your hotel will be in progress during your stay or any major facilities will
not be available we will try to advise you prior to your departure. Topless sunbathers
may frequent some resorts, the control of whom is beyond the authority of the resort.
These resorts and cruise lines cannot accept responsibility for the behavior of
other guests/groups or the withdrawal of services or facilities due to cultural
and political events or holidays. These circumstances are usually regulated by local
governments and as such are beyond the control of Sunwing, the cruise line or the
resort. Most hotels offer international satellite TV which differs from Canadian
satellite TV. The number of English channels will vary by country and by hotel.
Ocean view rooms can consist of a full or partial view of the ocean and can differ
by property. Not all rooms designated as “ocean view” will offer a full or direct
view of the ocean. Minimum age restriction for passengers can vary per hotel per
destination. It is recommended that travelers inquire at time of booking.
HOTEL STAR RATINGS
We assign hotel star ratings based on a number of factors, including our opinion
regarding location, amenities, and facilities relative to the general standards
of the destination, as well as feedback from customers and staff. These ratings
may differ from other published ratings. Our hotel star ratings are not a representation
or promise of any particular feature or amenity.
Occupancy of any stateroom(s) is limited to the number of berths in that stateroom.
The cruise line reserves the right to limit the number of upper berths and single
staterooms sold on each sailing.
CRUISE CHECK-IN AND CHECK-OUT CONDITIONS
Your cruise documentation will include information regarding your check-in and embarkation
times for your cruise. All guests must be onboard 90 minutes prior to the ship's
scheduled departure time. Checkout / disembarkation information will be provided
HOTEL CHECK-IN AND CHECKOUT CONDITIONS
The check-in time for most hotels is 3:00 pm and check-out time can be as early
as 11:00 am, regardless of your arrival or departure times. Please refer to your
hotel accommodation voucher for actual check-in and check-out dates as this may
differ from your departure and return date. Check-in policies differ by hotel and
will therefore vary. Many hotels will offer hospitality areas for passengers who
may be without their room for some time; however this arrangement is solely at the
discretion of the hotel. Passengers wishing to make arrangements for a late check-out
and baggage storage must arrange this service directly with the hotel. We do not
accept responsibility for any inconvenience or loss arising from these types of
arrangements. Some hotels may require you to leave a credit card imprint or cash
deposit upon check-in to provide security for miscellaneous charges such as telephone
CRUISE LINE / HOTEL'S RESPONSIBILITY
The accommodation voucher, or electronic confirmation number, furnished by Sunwing
shall constitute the sole contract between the hotels/resorts and you, the passenger.
The hotels, resorts and cruise line/ship depicted on this website will not be held
liable for any act, omission or event during the time passenger(s) are not staying
at their establishments or on their ships. Neither Sunwing nor the cruise lines
or properties are responsible for payment of any refund for unused accommodations
or meals as a result of late arrival or non-arrival by passenger(s), regardless
of the cause.
STATE ROOM / HOTEL CHANGES
If the accommodation reserved is not available for any reason, we reserve the right
to substitute a hotel of a similar category and/or stateroom on the ship or for
land stays. This section does not apply to a change in hotel that is a major change
as referred to in the section “Sunwing's Responsibility” or to a change of hotel,
which occurs by reason of circumstances that are beyond our reasonable control.
For the most up-to-date resort and cruise line/ship descriptions please visit www.sunwing.ca.
MODIFICATION OF CRUISE SERVICES
The sailing days/times indicated in this brochure are correct at the time of going
to print and are subject to change with or without notice. Weather conditions, safety
considerations or other circumstances beyond our control may mean that the cruise
line must change cruise itineraries, facilities and amenities available on the cruise
ship before or after a departure, including arrival and departure times in port.
The cruise operator also has the right to change one ship for another, change itineraries
and destinations. Regional conditions may demand a change to the amount of time
spent in a port, or eliminate a port altogether. A short notice change of itinerary,
ship or hotel may mean some facilities are not as described. Sunwing cannot be held
liable for such changes and compensation as a result thereof.
Sunwing has taken great care in selecting the travel suppliers used and featured
on this website. Your Sunwing local representatives are stationed in most destinations
to offer assistance and liaise with our suppliers to resolve any queries or problems
that may arise during your stay. For cruises, please contact your local cruise line
representative and/or onboard cruise staff as applicable. Any problem must be brought
to the travel supplier's attention immediately so that they can work to ensure that
you have an enjoyable holiday. Please contact your local representative immediately
and file a complaint notice with the travel supplier, ensuring that you obtain a
copy of your complaint. It is essential that this procedure be followed since the
service provider must be given the opportunity to rectify the problem. Please note
that your failure to report your concerns may preclude your right to a claim. If
you require assistance at one of our U.S. destinations please contact Sunwing toll
free at 1-877-786-9464 Mon. – Fri. 8:30 am to 12:00 midnight; Sat. – Sun 8:00 am
to 8:00 pm. All times shown are either Eastern Time or Eastern Daylight Savings
Time (Canada) and are subject to change without prior notice. Should you remain
dissatisfied with the service provided, and wish to comment, please send your written
comments to your Travel Agent and/or Sunwing within 30 days of your return, together
with a copy of the notice of complaint you submitted to the service provider, including
their response. Any claim received more than 30 days after your return will not
be accepted. Sunwing will not be liable for any claims exceeding the amount paid
for the services with respect to which you are claiming. Regretfully, we are unable
to accept responsibility for any assurances or guarantees provided by Travel Agents,
cruise line employees, hotel employees or suppliers of any kind.
NOTICE TO PASSENGERS
Sunwing strongly recommends that you visit
http://travel.gc.ca/travelling/advisories to be aware of any relevant travel
advisories before finalizing your travel plans. While we endeavour to keep you abreast
of any relevant changes to local laws, travel documentation requirements, and any
travel advisories issued, we cannot warrant the completeness or accuracy of the
information provided. It is your responsibility to be aware of and prepared for
all legal, documentary, health and other requirements for your intended travel.
Standards of living and conditions with respect to the provision of utilities, sanitary
services and the grading of services such as hotel or cruise accommodation vary
considerably from one country to another. In other countries, the uninterrupted
supply of water and electricity, local health conditions, levels of security and
standards of food and beverages may differ from those enjoyed at home. In tropical
climates, insects are commonly found inside and outside of any hotel. Illness or
inconvenience resulting from the services provided or omitted at the destination
are outside the reasonable control of Sunwing and Sunwing accepts no responsibility
for such illness or inconvenience. It is the passenger's responsibility to adhere
to the customs, rules and laws of the country he/she is visiting. Should a passenger
conduct him/herself in a manner threatening to Sunwing or hotel/cruise line employees
and/or other passengers, Sunwing has the right to refuse service or expel him/her
from the hotel/cruise line. If this occurs, the passenger is responsible for all
costs resulting from said expulsion and no refund will be issued for any unused
portion of the passenger's holiday. Sunwing Airlines also reserves the right to
off-load belligerent or unruly passengers from its flights, including if necessary,
making intermediate stops to off-load such passengers to the control of local police
authorities. In the event of such off-loading, deplaned passengers will not receive
any refund for unused air services and will be liable for arranging and paying for
their own onward air travel, and liable to the airline for any cost incurred resulting
from inappropriate behaviour including, but not limited to, additional landing and
OPTIONAL TOURS, EXCURSIONS AND ACTIVITIES
Release, Waiver, and Indemnity - Any optional and/or physical activity that you
choose to undertake at your holiday destination, as a result of your voluntary purchase
of an optional tour, excursion or activity inside or outside of your hotel, made
either prior to your departure from Canada or in destination, may inherently contain
a risk of personal injury, loss or damage to you and/or your personal possessions.
You hereby expressly agree to assume the entire risk of any and all such injury,
loss or damage which you may suffer during or arising out of your participation
in the said optional tour, excursion or activity, howsoever caused. Sunwing makes
arrangements with transfer operators, coach companies, destination excursion operators
and other independent contractors (hereinafter referred to as the “service providers”)
to provide services in connection with optional tours, excursions or activities.
Sunwing exercises great care in choosing its service providers, but does not have
control over them and therefore cannot accept responsibility for, nor can be held
liable for, any acts or omissions or negligence of the service providers, their
employees, servants, agents, subcontractors or unrelated third parties. Some of
these service providers may not be agents or employees of Sunwing, notwithstanding
their use of any signage or clothing which may contain the name “Sunwing” or other
related trade names or logos. Moreover, these optional tours, excursions and activities
are subject to conditions and limitations imposed by the said service providers
as well as the laws of the country in which they operate. You hereby release, discharge
and indemnify Sunwing from any and all liability or claims of any nature arising
out of or in relation to any loss, damage, injury or illness whether physical or
mental, resulting from any delay, substitution of equipment, or any act, omission
or negligence of service providers, their employees, servants, agents, subcontractors
or unrelated third parties resulting from or arising out of any of the optional
tours, excursions or activities in which you voluntarily participate and/or any
optional tour, excursion or activity arranged at your specific request and/or at
your cost, whether booked prior to your departure from Canada or in destination,
and you agree to accept all risks associated therewith. You hereby expressly waive
any claim against Sunwing for any cause arising out of or related to the actions,
omissions, or negligence of any person or party other than Sunwing. Furthermore
you understand and agree that before participating in any optional tour, excursion
or activity in which you have voluntarily agreed to participate through any request
and/or pre-purchase by you for the service, you may be required to sign a written
release in destination forever discharging and indemnifying Sunwing from any and
all claims of any nature arising out of or related to any such optional tours, excursions
or activities made, and agree to assume all risks associated therewith. You understand
and agree that all optional tours, excursions and activities are non-refundable
REFUNDS FOR UNUSED TRAVEL SERVICES
No refund is made for unused travel services or any portion thereof, nor is the
price or value of unused travel services exchangeable for alternative arrangements.
The day of departure is excluded when calculating cancellation or change fees. All
cancellation fees will be calculated on the total amount of products and services
purchased. We strongly encourage you to purchase travel insurance to provide you
with coverage for unexpected developments that may cause you to either cancel your
holiday entirely or interrupt your vacation unexpectedly. Please visit www.sunwing.ca/worryfree.asp
for a full description of Sunwing's Worry-Free Vacation Security Plan. This travel
insurance plan can only be purchased at time of booking for a Sunwing holiday with
flights operated by Sunwing Airlines. For a Sunwing Flex package or for all other
airlines, we strongly recommend that you purchase travel insurance to provide you
with security and protection for your holiday or flight.
SUNWING VACATIONS' RESPONSIBILITY
On your behalf, Sunwing arranges with airlines, hotels, cruise lines, transfer companies,
baggage handlers and other independent suppliers to provide you with the services
you have purchased. Sunwing exercises due care in selecting these companies and
pays particular attention to their reputation and reliability. However, Sunwing
does not control these suppliers and thus we cannot be held responsible for their
performance or lack thereof. Therefore, Sunwing shall not be held responsible for
any injury, loss or damage whether mental, emotional or physical howsoever sustained,
resulting or arising from any error, omission or negligence of any company or person,
agent, employee or sub-contractor supplying any of these services as part of your
Sunwing holiday. Sunwing as the tour operator and/or its agents do not assume responsibility
for any claims, losses, damages, costs or expense arising out of personal injury
or death, loss of enjoyment, upset, disappointment, illness, distress or frustration
whether physical, emotional or mental, resulting from or arising out of any of the
- Any negligent act or omission by the airlines, transportation companies, coach tour
operators, car rental organizations, hotel/resort properties or other suppliers
or their personnel or any company or person.
- Government actions, weather, equipment failure, labour disputes, sickness, theft
or any other cause beyond our control.
- Failure of the passenger to obtain the necessary documentation or meet the required
health regulations in order to complete their travel arrangements.
- Failure of the passenger to arrive at the airport within the time frame stipulated
by Sunwing in these Terms and Conditions on the day of departure whether due to
missed connections, adverse weather conditions, mechanical failures or any other
- The need for us to change itineraries or substitute accommodation or services, provided
that efforts are made to supply comparable services and accommodations available.
- Cancellation of a tour by Sunwing, provided that full refund of all monies paid
is made to the passenger.
While every effort has been undertaken to ensure accuracy, photographs, artist's
rendering and written descriptions appearing in Sunwing's brochure and website or
any associated website they are representational only and are not a guarantee that
everything at the destinations will be exactly as depicted.
ACT OF GOD/FORCE MAJEURE
Sunwing and/or its suppliers cannot assume liability for any loss, damage or injury
of any nature in whole or in part resulting from an Act of God or any other Force
Majeure condition including without limitation: fire, volcanic eruption, environmental
pollution or contamination, inclement weather, earthquake, flood, water or power
shortages or failures, tropical storms or hurricanes, riots or civil commotions
or disturbances and any other acts of similar nature, sabotage, arrests, strikes
or other labour disruptions, restraints of rulers or peoples, expropriations, acts
of terrorism, war, insurrection, quarantine restrictions, government health advisories
or warnings or alerts of any kind or nature, government seizures, refusal or cancellation
or suspension or delay of any government authority or any license, permit or authorization,
damages to its facilities in Canada, United States of America, Mexico, Central America
or the Caribbean or any other factor unforeseen by Sunwing that impacts negatively
on or hampers its ability to fulfill any of its contractual conditions. In the event
that any of these conditions apply, Sunwing shall be excused, discharged or released
from its performance to the extent such performance is so limited or prevented,
without liability of any kind.
LIMITATION OF SUNWING'S LIABILITY
Sunwing's liability for any loss, damage or injury, whether to property, physical
or mental, arising from its own acts, omissions or negligence, is limited to the
amount you paid to Sunwing for the services with respect to which you are claiming.
INDEMNIFICATION OF SUNWING
The customer agrees to indemnify and save harmless Sunwing against any liability,
actions (including legal fees), claims, losses, costs and damages, which Sunwing
may incur, sustain or pay arising out of or in connection with the customer's negligent
or intentional act or omission, in relation to any incident alleged to have occurred
in destination and/or in relation to services provided by Sunwing.
These Terms and Conditions are binding upon all members of the passenger's family,
dependants, estate, heirs, successors and legal personal representatives.
Your contract with Sunwing is governed by and is to be construed in accordance with
the laws of the Province of Ontario and the laws of Canada applicable therein. Further,
any claim or action arising out of or relating to your vacation may be filed only
in the courts of Ontario and you agree to attorn to the exclusive jurisdiction of
All claims in connection with the acts or omissions of a third party supplier shall only be brought against such third party and be filed only in the courts of the jurisdiction where the act or omission of such third party occurred and you agree to attorn to the exclusive jurisdiction of such courts. The governing laws of the jurisdiction where the act or omission of the third party occurred shall apply to such claims.
If any term or condition or any portion hereof is held invalid or unenforceable,
the remaining portions of these Terms and Conditions will remain in full force and
effect, and, if possible, the portion(s) found unenforceable will be construed in
a manner consistent with the remaining portions.
By making a reservation to purchase a holiday product from Sunwing you, the passenger, hereby acknowledge that you have read and accept the Terms and Conditions contained herein. Furthermore, when making a reservation for a Sunwing product on www.sunwing.ca, you agree that you are solely responsible for such reservation.
These Terms and Conditions are valid for bookings made between Nov 2016 and Nov 2017
Sunwing Vacations Inc.
27 Fasken Drive
Toronto, Ontario M9W 1K6
Administration Telephone: 416.620.4955, or Toll-free: 1.800.668.4224
Ontario Registration # 2476582
Quebec Registration # 702928
Schedule of Change and Cancellation Fees
CANCELLATION FEES PER PERSON*
Deposit per person
Type of Change
When the Change is Made
When Cancellation is Made
Any package holiday or hotel only reservation
45 days or more before departure
$50 per file
45 days or more before departure
44-21 days prior to departure
$100 per person
20 days or less before departure
Full cancellation charges
44-21 days before departure
50% of total price (including taxes)
Date change, hotel or room category change
21 days or more before departure
$100 per person**
20 days or less before departure
Full cancellation charges
20 days until after departure
100% of total price (including taxes)
Air only charter flights
45 days or more before departure
$50 per file**
45 days or more before departure
44-31 days before departure
30% of total price (including taxes)
44 days until after departure
Full cancellation charges
30-15 days before departure
60% of total price (including taxes)
14 days until after departure
100% of total price (including taxes)
Canada and Transborder Air only Flights on Sunwing Airlines
45 days or more before departure
$50 per file
45 days or more before departure
44 days until after departure
Full cancellation charges
44 days until after departure
100% of total price (including taxes)
Sunwing Flex Packages
Full payment at time of booking
No changes permitted
100% of total price (including taxes)
*Deposit requirements, change & cancellation fees can vary for peak departure dates
or by select product. Sunwing reserves the right to pass along any additional change
or cancellation charges levied by a supplier. Full payment for all products is due
at least 45 days before departure, or immediately if booked with 45 days of departure.
**If a change involves a difference in the holiday or air only price, the passenger will pay
the higher between the original booking price and the revised booking price, plus
any additional tourist card fees if applicable. No refunds are issued for changes
that result in a lower holiday price. A name change is treated as a cancellation.
Please note that all departure taxes and travel related fees are non-refundable.
CRUISE DEPOSITS / FINAL PAYMENTS / CHANGES / CANCELLATIONS - POLICIES
FINAL PAYMENT DUE DATE
CANCELLATION #OF DAYS PRIOR TO SAILING
CANCELLATION CHARGES PER PERSON
$250.00 per/person at time of booking
89 DAYS PRIOR
loss of deposit
50% of total price
75% of total price
15 days or less
NORWEGIAN / TUI CRUISE LINES
$250.00 per/person at time of booking
89 DAYS PRIOR
25% of total price
50% of total price
75% of total price
30 days or less
Name change policy/guidelines: Name changes are considered
cancellations = 100% non-refundable. Name corrections may also be considered cancellations,
request name changes with Sunwing Vacations
Cruise Change Fees: If you wish to make any changes to your confirmed booking before
the cancellation period begins, as per Sunwings' payment schedule, we will endeavor
to make every reasonable effort to accommodate your request. All changes are subject
to availability. Details of the various change fees are available at time of request
and may vary depending on the nature of the change and date of your request. Change
of name, airline or cruise line departure date, stateroom/suite or hotel subjects
the booking to cancellation charges. Any changes that you wish to make to a confirmed
booking within the cancellation period set by the relevant cruise line will be treated
as a cancellation. Cancellation fees are applicable as outlined above. If the cancellation
of one or more passengers alters the stateroom requirements, the passengers still
travelling must pay the applicable rate for the accommodation to be occupied & the
passenger cancelling must pay the appli cable cancellation charge.
Car Rental - Alamo Terms & Conditions
Minimum Age: Renters and additional authorized drives must be twenty-one (21) years old.
In the states of New York & Michigan, Renters and additional authorized drivers must be
a minimum of eighteen (18) years old. In the province of Newfoundland, the minimum age
for all rentals is twenty-five (25) years old.
All primary renters under the age of 25 will be charged an additional $25 USD daily.
Unless included in the Rate and unless applicable law requires otherwise, rental
vehicles may not be driven by anyone except additional authorized drivers as defined
in the Rental Agreement. Additional authorized drivers must be added at the time
of rental and the Renter and additional authorized driver(s) must present a valid
driver's license and meet minimum age requirements. An additional fee per day per
additional authorized driver will be charged, except where state law provides otherwise.
IDENTIFICATION REQUIRED FOR RENTAL
A full valid Driver's License from the Renter's country of origin and passport in
Renter's name is required for each rental. Renters must provide a valid credit card
unless the Renter meets the cash qualifications set forth herein. If the driver's
license is in a language other than English, an International Driver's Permit is
required in conjunction with the Renter's country of residence driver's license.
CREDIT CARDS ACCEPTED
Visa, Mastercard, American Express and Diners
DEPOSIT BY CREDIT CARD OR CASH
$25 USD daily or $100 USD per week cash in addition to the recalculated rental charges,
or major credit card. All cash customers must meet Alamo's current cash qualifications
requirement. If cash deposit, renter must produce a Canadian passport and return
airline ticket. Cash customer may not rent a luxury or specialty vehicles.
SEATBELTS & INFANT / CHILD SEAT
State or provincial law may require the use of seatbelts and infant/child seats
and this law may vary between states and provinces. Renters may use their own infant/child
seats. An additional fee per infant/child seat will be charged for infant/child
seats rented from Provider. Infant/child seats should be requested at time of reservation.
To avoid serious injury or even death, most vehicle manufacturers recommend infant/child
seats only be used in the back seat of the vehicle and older children should ride
properly buckled in the back seat. In the event the infant/child seat is damaged
or not returned at the end of the rental, a fee will be assessed to the Renter.
Renters are responsible for installing infant/child seats and may use their own
GPS (GLOBAL POSITIONING SYSTEM)
GPS navigational systems are available at an additional cost and are subject to
SKI RACKS, SNOW CHAIRS, WINTER TIRES
Ski racks must be requested at the time of reservation and are subject to availability.
The Renter will be charged an additional fee for a ski rack rental unless otherwise
included in the Rate. Snow chains are not permitted on Provider vehicles. All season
tires are provided on vehicles. Winter tires are provided at an additional charge
in Quebec unless included in the Rate.
The fuel level of the vehicle at time of rental will be full. Renter may return
the vehicle with a full tank of fuel or pre-pay for a full tank of fuel at the time
of rental at the rate provided at the renting location. If the Renter selects the
pre-paid fuel option, no refunds will be given for unused fuel. If the Renter does
not return the vehicle with a full tank of fuel or select the pre-paid fuel option,
the Renter will be charged to return the fuel tank to full at a rate provided at
the location to which the vehicle is returned.
ONE WAY FEES AND INTERCITY FEES
All one way rentals must be booked in advance, are subject to availability and are
restricted to return at a location under the same brand as the location from which
the vehicle was rented. Please call Sunwing Vacations Reservations department for
applicable drop-off charges. Applicable one way drop-off charges are paid locally.
For car rentals picking up in one city and dropping off in another city, drop off
fees will apply. The fees range from $300 USD upwards depending on the distance
between the two cities.
Renters requiring mobility devices must contact 1-866-836-4092 or firstname.lastname@example.org
in advance to arrange for such rentals.
CITATIONS, TOLLS & FINES
All fines, costs and attorneys' fees for legal violations, parking, tolls, towing
and storage related to the rental vehicle or incurred by Provider during Renter's
rental are the responsibility of Renter and will be charged accordingly