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Hard Rock Hotel Riviera MayaHard Rock Hotel Riviera MayaHard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya

Looking for a luxury hotel where you can rock out with your family under the tropical sun? The all inclusive Hard Rock Hotel Riviera Maya provides you with unlimited family-friendly adventures during your stay. With lavish rooms, suites, as well as Deluxe Family Rooms to choose from, your family can live like rock stars, and enjoy VIP room amenities such as kid-sized robes, 24-hour room service, flat-screen TVs, Wi-Fi, Rock Spa® bath amenities, Xbox 360s, hot tubs, kid-friendly snacks, as well as an adults only mini-bar. Splash into the waterslide like a star, taste scrumptious cuisine at any of the specialty restaurants, let the kids roam free at the kids and teens clubs, participate in non-motorized water sports, enjoy lively entertainment, and work up a sweat in the fully-equipped fitness centre. Whoever said you have to be a rock star to live like one? This rockin' hotel is perfect for family-fun, all year-round!

  • Direct flights with our Award-Winning Champagne Service
  • Exclusive Offers negotiated by our Travel Experts
  • Unique Holiday Collections Designed Just for You
  • Beachfront
  • Kids Stay, Play and Eat FREE deals (for select travel dates)
  • Ideal for families
  • Supervised kids club
  • Spacious rooms (some accommodating 3 children or more)
  • Variety of room types and locations
  • High customer approval rating
  • 2 kids (2-12 yrs.) Stay, Play and Eat FREE
  • Special pricing for teens (13-17 yrs.)
  • No single supplement for 1 adult sharing a room with up to 2 children (standard room category)
  • Partly shaded kids pool and shaded playground
  • Smile Kids Club program
  • 1 L of water per room daily

Location

  • Beachfront

Property Amenities of Hard Rock Hotel Riviera Maya

  • 687 Room(s)
  • 1 Pool(s)
  • Medical services ($)
  • Spa ($)
  • Conference facilities ($)
  • Water slide
  • Kids pool
  • Kids Club
  • Teen Club

Dining/Entertainment at Hard Rock Hotel Riviera Maya

  • 7 Restaurant(s)
  • 3 Bar(s)
  • Shops ($)

Room amenities

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King or 2 Double beds
  • Hot tub
  • Private balcony
  • Hammock
  • Personal liquor dispenser
  • 24-hour room service
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • Flat screen satellite TV
  • Individually controlled air-conditioning
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Coffee maker
  • Telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board

Other room categories available

Meal plans

All Inclusive

• Unlimited dining plus snacks
• All drinks (domestic beer and cocktails, select international brands, house wine with meals)
• 24 hour room service
• Kids Club (4-12 years)
• Teens Club (13-17 years)
• Daily activities
• Non-motorized water sports
• Evening entertainment

Extra features

Smile Resorts™

• Two (2) kids free when sharing room with 2 full paying adults (ages 4-12 all year around).
• No single supplement (single pays the same price as the double rate) with up to 2 free kids ages 2-12 years old. (Only applies if a child is staying in the room.) only on standard room category only
• Child rate for kids 13 to 17
• Priority luggage delivery upon arrival
• Exclusive area at Ventana's restaurant for breakfast for Sunwing guests (from 7:00 to 11:00)
• Exclusive area at Ventanas restaurant for lunch for Sunwing guests (from 11:00 to 16:00) (restaurant is not exclusive for Sunwing guests)
• Family friendly check-in counter
• Nightly turn down service
• Hard Rock surprise gift (special petit fours)
• Beach bucket and toys for children (Only applicable in the Deluxe Family Room)
• Amenities for the rooms: slippers, bath robes, kids special room service menu, kids bath products, mini refrigerator with juices, bottles of water, yogurt, chocolate milk. (Only applicable in the Deluxe Family Room)
• Xbox 360/DVD player with selection of Xbox games upon request. (ONLY applicable in the Deluxe Family Room)
• Special Little Big Kids Club Program
**SMILE program only applies to families travelling with children. It will be honoured to reservations travelling as part of a wedding and social group, however children must be part of the reservation.

Celebrity Collection Inclusions

• Welcome cocktail, cold towel service upon arrival
• Private check in for Sunwing guests
• Preferential room location (subject to category and availability)
• Dedicated concierge desk or telephone service
• Late check-out subject to availability
• Nightly turndown service
• 2 beach towels in room upon arrival
• Use of bathrobes and slippers during stay
• Free safety deposit box
• Mini bar in room stocked daily
• Premium bath amenities.
• Liquor dispenser in room featuring (rum, vodka, whiskey and Tequila)
• Coffee tea maker in room restocked daily
• Unlimited a la carte dining (reservations not required)
• Complimentary admission to Hydrotherapy at the spa
• Complimentary wireless high speed internet connection in rooms, meeting rooms and public areas
• Unlimited long distance phone calls from the room to Canada & Continental US.
• $1,800 resort credit per room, per stay (some restrictions apply, subject to change, as per terms and conditions of the promotion).
• Stay and play at all All Inclusive Collection resorts in Cancun / Riviera Maya (Hard Rock Hotel Cancun and Hard Rock Riviera Maya which has an adults section and family section) Transportation is not included. (Subject to hotel occupancy)
• 24 hour room service
• Double Jacuzzi and balcony.

Effective dates: Nov.1/14 - Dec. 23/15

Bonus features

Child Policy

• Children 3 years of age and younger sharing rooms with one paying adults: Free of charge
• Child rate applies to children ages 4 through 17. Children's rate only applies if child (4-17 years) shares the room with 2 or more paying adults. Ages reported for children MUST be accurate at time of travel. Proof of age will be required upon check-in. In the event that the ages of children are incorrect at time of travel and adult rate is required, the difference in rate will be charged upon check-in.

Unlimited Golf instead of Resort Credit

Forfeit the Resort Credit to receive unlimited rounds of golf for all adult guests in the room.

Includes access to the Riviera Cancun Golf Club or The Golf Club at Playacar, beverages, snacks, shared cart and transportation (when booked 24 hours prior to tee times).

Valid for travel until Dec. 23/ 2015
Minimum 3 night stay required
Applicable to group bookings. Service fees apply.

*Please notify your agent at time of booking if you would like to take advantage of this offer.

$1800 Limitless Resort Credit Promotion

Travel window: Dec. 24/14 - Dec. 23/15

Resort credit amounts vary depending on duration of stay and room category booked.
Deluxe Room
Deluxe Gold King Bed
Deluxe Gold Double Beds
Deluxe Diamond
Deluxe Family Room
Deluxe Platinum Grand Sky Terrace
Connecting Deluxe Platinum Grand Sky Terrace & SMILE Single Parent Categories:
Deluxe Single Parent
Deluxe Gold King Single Parent
Deluxe Gold Double Single Parent
3 nights: $500 per room per stay
4 nights: $750 per room per stay
5-6 nights: $1,500 per room per stay
7-8 nights: $1,800 per room per stay
9-11 nights: $2,000 per room per stay
12-13 nights: $2,500 per room per stay
14 nights or more: $3,600 per room per stay

Rock Suite Platinum
3 nights: $1,000 per room per stay
4 nights: $1,500 per room per stay
5-6 nights: $3,000 per room per stay
7-8 nights: $3,600 per room per stay
9-11 nights: $4,000 per room per stay
12-13 nights: $5,000 per room per stay
14 nights or more: $7,200 per room per stay

Terms & Conditions:
Limitless Resort Credit can be used towards golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at Rock Shots®, selected take away products, The Colin Cowie Weddings Collection™, and upscale experiences at ORO Night Club.
20% Service Fee applies for all services and products.

Service Fee: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.

No Show Policy: No refunds will apply in the event that a guest does not arrive for a scheduled service. No shows are charged at full price.

Groups: Promotion applies to groups of 25 rooms and under. Groups over 25 rooms contact our group desk at 877-403-1547 or our Weddings Dept. at weddings@hrhaic.com. For Groups interested in private tours, additional charges may apply.

Weddings: When using Limitless Resort Credit towards The Colin Cowie Wedding Collection, full amount must be used. Limitless Resort Credit is only applicable towards wedding collections with a price value of $3,000 or higher. Applicable resort credit depends on length of vacation and is applied per room/per night. Maximum amount of Limitless Resort Credit that can be used is $1,800. Please contact weddings@hrhaic.com.

Limitless Resort Credit cannot be exchanged for cash. There is no cash reimbursement if unused. Limitless Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Limitless Resort Credit is not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each one, though unused credits may not be transferred to the next hotel.

The Little Big Club

Grab your all access pass and head over to the Little Big Club. Come sing, dance, dress up, build, and learn where kids can enjoy an array of ongoing activties in the Thomas & Friends Activity Depot, Barney's Music Room, Bob the Builder Construction Zone, and the Angelina Ballerina Dance Studio.

Each room is packed with games, crafts, and activities to ensure every little rocker will have a ball.

Please go to the following link for further details:
http://littlebigclubvacation.com

Family Collection

• Resorts with beachfront locations
• All rated as “Ideal for Families” by previous customers
• Supervised Kids Clubs and playgrounds
• Daytime activities and evening entertainment
• Variety of choices of room type and location
• Great value “Kids Stay, Play and Eat FREE” deals available
• 85% or higher Previous Customer Approval Rating

Ultimate Playtime Free Promotion

One (1) Free Ultimate Playtime Package per room applicable for children 0 - 12

Before arriving guest must fill out the questionnaire at the following link:
http://www.allinclusivecollection.com/ultimateplaytime/en/
Applicable Categories: All Categories except the Deluxe Diamond category
Promo code: FREEPLAY
Minimum Stay: 3 nights

Booking window: 01-Nov-2014 – 30-Apr-2015
Travel window: 01-Nov-2014 – 10-Dec-2014; 12-Apr-2015 – 08-Jun-2015; 01-Sep-2015 – 10-Dec-2015
Black out dates: 15-Nov-2014 - 29-Nov-2014
Combinable with: $1,800 Limitless Resort Credit, 2014 Rockin’ Rates, 2015 Book Early & Save & Free Kids

Terms & Conditions: Valid for one child ages 0- 12 per room. Applicable to All Markets. Applicable for both land only and package reservations. Applies to NEW reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; discount will apply for nights within travel window. Promotion is subject to change without prior notice. Hotel reserve the right to discontinue this promotion at any time. All previously sent close-outs and inventory changes apply and remain in place. Applicable to group bookings.

Resort Credit

Double Limitless Resort Credit

Promotional details:
Booking window: Mar 1, 2015 – Oct 31, 2015
Travel window: Sep 1, 2015 – Dec 15, 2015

All booking made by Oct 31, 2015 with a minimum of 3 nights will receive Double Limitless Resort Credit.

3 Nights - $1,000.00
4 Nights - $1,500.00
5 – 6 Nights - $3,000.00
7 – 8 Nights - $3,600.00
9 – 11 Nights - $4,000.00
12 – 13 Nights - $5,000.00
14 Nights or more - $7,200.00

**Limitless Resort Credit amount varies per room category.

Terms and Conditions apply.

Service Fee: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit Promotion on all services or products. Service fee applies to Unlimited Golf. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.

Applicable Resorts: Hard Rock Hotel Cancun, Hard Rock Hotel Riviera Maya

Applicable Categories: All Categories
Promo code: DRC
Minimum Stay: 3 nights

Combinable: Free Kids Summer (not applicable at Hard Rock Hotel Cancun & Hard Rock Hotel Riviera Maya-Heaven Section), Free Kids – All Year Family Category (not applicable at Hard Rock Hotel Riviera Maya-Heaven Section) and Book Early & Save

Terms & Conditions: Applicable to CAN market only. Applicable to leisure, social and wedding groups. Applicable for both land only and package reservations. Applies to new reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify; Promotion is based on arrival date. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. All previously sent close-outs and inventory changes apply and remain in place.
Not applicable to group bookings.
Promotion code must be reported at time of booking for reservation to be entered correctly in our system – Promotion will not be honored if promotion code is not reported.

Beach

  • Beach
  • White sand
  • Sun chairs

Business Services

  • Business centre ($)
  • Internet access ($)

Children

  • Kids Club Ages 4-12
  • Teen Club Ages 13-17

Children's Pool

  • 1 Kids pool

Golf

  • Golf ($) (nearby)

Group, Meeting, and Conference Facilities

  • Conference facilities ($)
  • Banquet facility ($)
  • Audio/Visual equipment ($)

Health and Safety

  • Medical services ($)

Hotel Lobby

  • Front desk

Miscellaneous Resort Amenities/Service

  • Nightclub
  • Theatre

Shops and Services

  • Shops ($)
  • Laundry services ($)
  • Gift shop ($)

Spa

  • Spa ($)
  • Beauty salon ($)

Sports Activities Offered by Hotel

  • Basketball
  • Yoga
  • Bicycles
  • Climbing wall

Swimming Pools

  • 1 Family pool
  • Water slide

Tennis

  • Tennis courts

Water Sports Offered by Hotel

  • Kayaking
  • Snorkelling

Wellness

  • Fitness facilities
  • Weight machines

Restaurants

The Market

Style - Buffet

Location - On Site

Breakfast

Theme buffet for dinner

Pizzeto

Style - Pizzeria

Cuisine - Italian

Location - On Site

Pizza

Frida

Style - À la carte

Cuisine - Mexican

Location - On Site

Ipanema

Style - À la carte

Cuisine - Rodizio

Location - On Site

Zen

Style - À la carte

Cuisine - Asian

Location - On Site

Float

Style - Snack Bar

Location - Pool area

Bars

Sun Bar

Location - Lobby Area

Premium liquor

Exotic cocktails

Dive Bar

Location - Poolside

Drinks

Margaritas

Caffetto

Location - On Site

Full service bar

Coffee

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King or 2 Double beds
  • Hot tub
  • Private balcony
  • Hammock
  • Personal liquor dispenser
  • 24-hour room service
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • Flat screen satellite TV
  • Individually controlled air-conditioning
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Coffee maker
  • Telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board

Deluxe Gold King

  • Maximum Number of Adults 2
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King bed
  • Hot tub
  • Private balcony
  • Hammock
  • Personal liquor dispenser
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • Rock Spa® bath amenities
  • 24-hour room service
  • Flat screen satellite TV
  • Digital safe (laptop size)
  • Coffee maker
  • Telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Gardenview
  • Individually controlled air-conditioning
  • Bathrobes and slippers

Deluxe Diamond

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Minimum Adults 1
  • Minimum Occupancy 1
  • King bed guaranteed
  • Privatebeach lounge chair area with waiter service
  • Upgrade brand of liquors in room dispenser
  • Concierge phone service
  • Exclusive beach bag (one per room/per stay)
  • Pillow menu
  • CD/DVD player
  • iPod dock / Radio / Alarm clock
  • Private check-in & out / Late check-out & early check-in (subject to availability)
  • Individually controlled air-conditioning
  • Pre order breakfast
  • Room with best views or locations (views and location varies per hotel)
  • Professional blow dryer
  • 24-hour room service from select restaurant menus
  • Nightly petit fours
  • Air-conditioned
  • Flat screen satellite TV
  • Rock Spa® bath amenities

Deluxe Family Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 4
  • Maximum Occupancy 6
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Two connecting rooms with one king and two double beds
  • Private balcony
  • Hammock
  • Hot tub
  • X Box 360
  • Fun in the sun bucket kit
  • Kid's room service menu, L’Oreal Kids bath products, candies and chocolate milk
  • Complimentary mini -cake for birthdays upon request
  • Personal liquor dispenser and an adult mini-bar with soda, bottled water and domestic beer
  • A kid-friendly mini-bar with snacks, juices, soda and more
  • Flat screen satellite TV
  • Rock Spa® bath amenities
  • Bathrobes and slippers for kids and adults
  • Coffee maker
  • Telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Digital safe (laptop size)
  • Individually controlled air-conditioning

Deluxe Platinum Grand Sky Terrace

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Access to a private 3rd floor grand sky terrace, lounge chairs and hot tub
  • 1 King bed
  • Private balcony
  • Hammock
  • Personal liquor dispenser
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Flat screen satellite TV
  • 24-hour room service
  • Turndown service
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Coffee maker
  • Telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Private BBQ service available in sky terrace at extra cost ($)

Connecting Deluxe Platinum Grand Sky Terrace

  • Maximum Number of Adults 6
  • Maximum Number of Children 4
  • Maximum Occupancy 6
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Private balcony
  • Hammock
  • 3rd floor grand sky terrace with a double hot tub, lounge chairs, tables, a restroom and an ocean view
  • Two connecting rooms with one king and two doubles beds, hot tub and wireless internet
  • X Box 360
  • Fun in the sun bucket kit
  • Kid's room service menu, L’Oreal Kids bath products and kid-friendly snacks
  • Premium liquor dispenser, and an adult mini-bar with soda, bottled water and domestic beer, upgraded liquors available
  • A kid-friendly mini-bar with snacks, juices, soda and more
  • Complimentary mini -cake for birthdays upon request
  • Flat screen satellite TV
  • 24-hour room service
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Coffee maker
  • Telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Private BBQ service available in sky terrace at extra cost ($)

Rock Suite Platinum

  • Maximum Number of Adults 6
  • Maximum Number of Children 4
  • Maximum Occupancy 6
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 Bedroom with 1 King bed and 1 bedroom with 2 Double beds
  • Oversized private balcony, hammock, lounge chairs and tables
  • Premium liquor dispenser and upgraded liquor available
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Exclusive restaurant and late night pillow menu
  • Aromatherapy, Rock Spa® amenities, bathrobes and slippers
  • Flat screen satellite TV
  • DVD player
  • CD player
  • iPod docking station
  • 24-hour room service with select menu
  • Nightly petit fours
  • Turndown service
  • Hot tub
  • Digital Safety Deposit box
  • Individually controlled air-conditioning
  • Espresso coffee machine
  • Telephone
  • Alarm clock
  • Hair dryer
  • Iron & Ironing board

Deluxe Gold Double

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 2 Double beds
  • Hair dryer
  • Alarm clock
  • Iron & Ironing board
  • Gardenview
  • Telephone
  • Coffee maker
  • Private balcony
  • Flat screen satellite TV
  • 24-hour room service
  • Rock Spa® bath amenities
  • Digital safe (laptop size)
  • Hammock
  • Hot tub
  • Personal liquor dispenser
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • Individually controlled air-conditioning
  • Bathrobes and slippers

Photo Identification and credit card or cash deposit are required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests made via this Web site cannot be guaranteed and may incur additional charges.

Km. 72 Carretea Cancun-Tulum, Riviera Maua, Q. Roo, Mexico, 77710

Last Updated 3/3/2015

Sunwing makes every effort to ensure the accuracy of the information contained herein and cannot be held responsible for changes, errors or omissions.

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