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Hard Rock Hotel Riviera MayaHard Rock Hotel Riviera MayaHard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya

• Stay fit at the Yoga Temple, Body Rock, and fitness center
• Set on natural cove perfect for kayaking or snorkelling
• Thomas the Tank Engine and Bob the Builder meets and greets

Looking for a luxury hotel where you can rock out with your family under the tropical sun? The all inclusive Hard Rock Hotel Riviera Maya provides you with unlimited family-friendly adventures during your stay. With lavish rooms, suites, as well as Deluxe Family Rooms to choose from, your family can live like rock stars, and enjoy VIP room amenities such as kid-sized robes, 24-hour room service, flat-screen TVs, Wi-Fi, Rock Spa® bath amenities, Xbox 360s, hot tubs, kid-friendly snacks, as well as an adults only mini-bar. Splash into the waterslide like a star, taste scrumptious cuisine at any of the specialty restaurants, let the kids roam free at the kids and teens clubs, participate in non-motorized water sports, enjoy lively entertainment, and work up a sweat in the fully-equipped fitness centre. Whoever said you have to be a rock star to live like one? This rockin' hotel is perfect for family-fun, all year-round!

  • Direct flights with our Award-Winning Champagne Service
  • Exclusive offers negotiated by our travel experts
  • Unique holidays designed just for you
    Book an applicable room category and receive:
  • Up to 2 kids (2-12 years old) Stay, Play and Eat FREE
  • Exclusive deals for teens (13-17 years old)
  • No single parent supplement fee
  • Smile Kids Club program
  • Shaded playground or play area
  • Kids pool (many with shaded areas)
  • Beach towels are in the room upon arrival
  • 1 litre of water per room daily
    Book an applicable room category and receive:
  • Exclusively for adults
  • Welcome cocktail upon arrival
  • Express check-in and late check-out (up to 4 p.m., subject to availability)
  • A 20% discount on select spa services
  • Bottle of either sparkling wine, rum or tequila in room upon arrival
  • Welcome gift
  • Unlimited à la carte dining
  • Beach towels in room upon arrival
This resort features one or more room categories that accommodate families of 5 or more. For specific accommodation details, click here.

Location

  • Beachfront

Property Amenities of Hard Rock Hotel Riviera Maya

  • 1264 Room(s)
  • 5 Pool(s)
  • Medical services ($)
  • Spa ($)
  • Conference facilities ($)
  • Waterslide
  • Kids pool(s)
  • Kids Club
  • Teen Club

Dining/Entertainment at Hard Rock Hotel Riviera Maya

  • 11 Restaurant(s)
  • 8 Bar(s)
  • Shops ($)

Room amenities

Smile Kids Free Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King or 2 Double beds
  • Hydro Spa Tub
  • Balcony with hammock
  • Liquor dispenser
  • LCD TV with satellite
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Direct dial telephone
  • Individually controlled air-conditioning
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Coffee maker
  • Bluetooth enabled wireless alarm clock radio
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Purified water
  • Free Wi-Fi
  • Turndown service
  • Bedding type is never guaranteed, the type of bed is always subject to availability

Other room categories available

Meal plans

All Inclusive

• Unlimited dining plus snacks
• All drinks (domestic beer and cocktails, select international brands, house wine with meals)
• 24 hour room service
• Daily activities
• Non-motorized water sports
• Evening entertainment

Extra features

Rock Royalty Level Amenities

Upon arrival you will be provided the phone number of a Rock Royalty Personal Assistant on-call to serve you. Whether it’s champagne service by the beach or standing reservations at a romantic hotspot, upgrade your room to the Rock Royalty Level and let us orchestrate your stay.

• Rock Royalty personal assistant (07:00 – 23:00)
• Ironing service (2 items per person/per stay)
• Upgraded full-size Rock Spa® bath products
• Express luggage delivery
• Complimentary shoe shine
• Nightly petit fours
• Aromatherapy and pillow menu
• Spa tub preparation (with 24-hours notice)
• Personal assistance with reservations (on and off property)
• Priority reservations to picks® and mix® program
• Complimentary 25-minute Couple’s Massage at the Rock Spa
• Access to Rock Royalty Area (varies by property)
• VIP check-in and check-out
• Late check-out until 3pm (available upon request)
• Bonus Track – (personal assistant will help review account and assist in express check-out)
• Priority booking for bali beds ($)
• Sleeping mask
• Loofah sponge
• 24-hour room service – select a la carte menu

The above inclusions are applicable for the following room categories:
• Rock Royalty Level Deluxe Platinum King
• Rock Royalty Level Deluxe Platinum Double
• Rock Royalty Level Deluxe Platinum Heaven King - Hard Rock Heaven Section (Adults only 18+)
• Smile Kids Free Rock Royalty Level Deluxe Platinum Double

Smile Resorts™

• 2 kids free when sharing room with 2 full paying adults (ages 4-12 all year around).
• No single supplement (single pays the same price as the double rate) with up to 2 free kids ages 2-12 years old. (only applies if a child is staying in the room.)
• Teens 13-17 years old pay special rate.
• Priority luggage delivery upon arrival.
• Exclusive area at Ventana's restaurant for breakfast for Sunwing guests (from 7 a.m. to 11 a.m.)
• Exclusive area at Ventanas restaurant for lunch for Sunwing guests (from 11 a.m. to 4 p.m.) (restaurant is not exclusive for Sunwing guests)
• Family friendly check-in counter
• Nightly turn down service
• Hard Rock surprise gift (special petite fours)
• Beach bucket and toys for children (only applicable in the Deluxe Family Room)
• Amenities for the rooms: slippers, bath robes, kids special room service menu, kids bath products, mini refrigerator with juices, bottles of water, yogurt, chocolate milk. (only applicable in the Deluxe Family Room)
• Xbox 360/DVD player with selection of Xbox games upon request. (only applicable in the Deluxe Family Room)
• Special Little Big Kids Club Program

**Smile program only applies to families travelling with children. It will be honoured to reservations travelling as part of a wedding and social group, however children must be part of the reservation.

The above inclusions are only applicable for guests staying in the Smile Kids Free Room categories.

Bonus features

Unlimited Golf instead of Resort Credit

Guests booked in the Deluxe Room with Golf category can forfeit the $1,800.00 Resort Credit to receive unlimited rounds of golf for all adults in the room.
• Includes access to the Riviera Cancun Golf Club & the Hard Rock Golf Club Riviera Maya
• Minimum 3 nights required
• Shared golf cart included in each round of golf
• Applicable to group bookings. Service fees apply
• A 20% service fee will apply for each round of golf played
• This offer is combinable to all promotions except Double Limitless Resort Credit promo

Terms & Conditions
- Applies to new reservations only. Existing reservations do not qualify. Reservations with overlapping dates qualify
- Please notify your agent at time of booking if you would like to take advantage of this offer
- Promotion is subject to change without prior notice
- Applicable to group bookings

Please Note: Tee times reservations must be made with our Vacation Planners on property or at the clubhouse.

Only applicable for guests staying in Deluxe Room with Golf.

$1800 Limitless Resort Credit Promotion

Valid for booking until Dec. 23/18
Valid for travel: until Dec.23/18

Minimum stay: 3 nights

Resort Credit amounts vary depending on duration of stay and room category booked.
Deluxe Room
Deluxe Gold King Bed
Deluxe Gold Double Beds
Deluxe Diamond
Deluxe Family Room
Deluxe Platinum Grand Sky Terrace
Connecting Deluxe Platinum Grand Sky Terrace
3 nights: $500 per room per stay
4 nights: $750 per room per stay
5-6 nights: $1,500 per room per stay
7-8 nights: $1,800 per room per stay
9-11 nights: $2,000 per room per stay
12-13 nights: $2,500 per room per stay
14 nights or more: $3,600 per room per stay

Rock Suite Platinum
3 nights: $1,000 per room per stay
4 nights: $1,500 per room per stay
5-6 nights: $3,000 per room per stay
7-8 nights: $3,600 per room per stay
9-11 nights: $4,000 per room per stay
12-13 nights: $5,000 per room per stay
14 nights or more: $7,200 per room per stay

Terms & Conditions:
Limitless Resort Credit can be used towards golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at Rock Shots®, selected take away products, The Colin Cowie Weddings Collection™, and upscale experiences at ORO Night Club.
20% Service Fee applies for all services and products.

Service Fee: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.

No Show Policy: No refunds will apply in the event that a guest does not arrive for a scheduled service. No shows are charged at full price.

Groups: Promotion applies to groups of 25 rooms and under. Groups over 25 rooms contact our group desk at 877-403-1547 or our Weddings Dept. at weddings@hrhaic.com. For Groups interested in private tours, additional charges may apply.

Weddings: When using Limitless Resort Credit towards The Colin Cowie Wedding Collection, full amount must be used. Limitless Resort Credit is only applicable towards wedding collections with a price value of $3,000 or higher. Applicable Resort Credit depends on length of vacation and is applied per room/per night. Maximum amount of Limitless Resort Credit that can be used is $1,800. Please contact weddings@hrhaic.com.

Limitless Resort Credit cannot be exchanged for cash. There is no cash reimbursement if unused. Limitless Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Limitless Resort Credit is not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each one, though unused credits may not be transferred to the next hotel.

The Little Big Club

Grab your all access pass and head over to the Little Big Club. Come sing, dance, dress up, build, and learn where kids can enjoy an array of ongoing activties in the Thomas & Friends Activity Depot, Barney's Music Room, Bob the Builder Construction Zone, and the Angelina Ballerina Dance Studio.

Each room is packed with games, crafts, and activities to ensure every little rocker will have a ball.

Please go to the following link for further details:
http://littlebigclubvacation.com/

Music Lab: Jam-Spin-Play-Create

It's a long way to the top if you want to rock & roll...
This vacation, take a short cut.

Introducing the ultimate way to live out your fist-pumping, guitar-shredding fantasy. Free as part of your All Inclusive stay, choose from 4 programs, complete with expert instruction and accelerated stage training.

Jam Band - This experience powered by PICKS gives you a chance to star in your very own rock band, regardless of your ability.

Spin Session - Learn to put a spin on your favorite tracks then DJ live on stage with a special experience powered by MIX.

Rocktube - Welcome to the limelight, you're now the star of your very own music video. Pick your song and we'll shoot and release your video.

Studio Time - Now experienced rockers can play along with their music idols using the Jammit Recording Studio at Hard Rock Hotel Cancun. Pick your favorite tune and fill in for any instrument on the track. Overlay your part onto the original cut for a remastered version you can share with your biggest fans.

No experience is needed, and all are welcome to be in the band. Enjoy the fame, amigo.
For more information on Music Lab in Riviera Maya, visit: musiclabexperience.com/rivieramaya

Sessions start promptly and guests should arrive 5 minutes prior to the start of the session. They will not be able to join the session after it has begun. Music instrument choice is not guaranteed. Once registered, guests may cancel by 10:00am the day of their confirmed session. If they do not cancel or cancel late a $50 USD cancellation fee will be incurred by the guest at the time of checkout. All sessions are subject to time change or cancellation. Guests must be 12 years of age or older in order to participate.

Anniversary Bonus

Couples celebrating their anniversary during their stay will receive a mini cake.
Couples celebrating their Silver & Gold anniversary during their stay will receive a bottle of sparkling wine, mini cake, honeymoon dinner (at selected restaurants), and late check out until 18:00 (upon request and subject to availability).

Honeymoon couple must present proof of marriage within the past year. Amenities not available when requested on site.

Please request at the time of booking.

Honeymoon Bonus

Honeymooners will receive:
• A complimentary bottle of sparkling house wine
• Mini cake
• Honeymoon dinner (at selected restaurants)
• In room breakfast
• Hydro spa tub experience, and welcome note from Colin Cowie

Honeymoon couple must present proof of marriage within the past year. Amenities not available when requested on site.

Please request at the time of booking.

Perfect for Adults Vacations

Resort exclusively for adults aged over 18
• All rated as “Ideal for Couples” by previous customers
• Relaxes evening entertainment
• Extensive spa facilities and options
• Variety of choices of room type and location
• Intimate and fresh surroundings
• Style a la carte restaurants worth dressing up for
• 85% or higher Previous Customer Approval Rating

The above inclusions are only applicable for guests staying in the Hard Rock Hotel Riviera Maya Heaven Section - Adults only (18+).

Relax Resorts

• Welcome cocktail upon arrival at time of check-in
• Express check-in
• 20% discount on spa massage services
• Bottle of sparkling wine in room
• Late check out (up to 16:00, subject to availability)
• Unlimited a la carte dining
• Welcome gift in room
• Beach towels in room

The above inclusions are only applicable for guests staying in the Hard Rock Hotel Riviera Maya Heaven Section - Adults only (18+).

Ultimate Playtime Free Promotion

Promotion Details: One (1) Free Ultimate Playtime Package per room applicable for children 0-12

Booking window: May 1/16 - Dec. 5/16
Travel window: May 1/16 - Jun. 9/16 and Sep. 1/16 - Dec. 10/16
Promo code: FREEPLAY
Minimum stay: 3 nights
Applicable resorts: Hard Rock Hotel Riviera Maya (Family Section)
Applicable categories: All categories except the Deluxe Diamond category
Combinable: $1,800 Limitless Resort Credit, Double Limitless Resort Credit, 2016, Book Early & Save and Free Kids promos. No other promotions apply.

Terms & Conditions: Valid for one child ages 0-12 per room. Applicable to CAN market only. Applicable for both land only and package reservations. Applies to new reservations only, existing reservations do not qualify. Reservations with overlapping dates qualify. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. All previously sent close-outs and inventory changes apply and remain in place. Applicable to group bookings. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. Promotion code must be reported at time of booking for reservation to be entered correctly in our system – Promotion will not be honoured if promo code is not reported.

Note: Before arriving guest must fill out the questionnaire at the following link:
http://www.allinclusivecollection.com/ultimateplaytime/en/

For full package details, please refer to the hotel website link at http://http://www.hrhrivieramaya.com/ultimate-playtime.htm

Professional Fitness Program

Les Mills-Group Training Fitness Program

The world-renowned creators of group-training programs taught in over 17,500 gyms in 100 countries is offering guests a weekly fitness program. AIC Hotel Group will launch this partnership this fall at Hard Rock Hotel Riviera Maya.

The fitness workouts consist of an assortment of 14 programs, including the following:
• Adult group fitness
• High intensity interval training
• Age-appropriate youth fitness classes taught by Les Mills trained instructors

Programming will change weekly, with one 60-minute class in the morning and two 30-45 minute classes in the afternoon/early evening.
For further information, please visit: http://www.allinagents.com

PURE Rooms (Added Values)

Deluxe Gold - PURE® –All the regular Deluxe Gold awesomeness with the addition of the PURE® standard. PURE® Hypo-Allergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions.

The Pure® Promise
• Shock Treatment: This advanced shock treatment destroys nearly all of the mold and bacteria in every nook and cranny of the room.
• Hypoallergenic Encasement For Mattress & Pillow: Soft, breathable micro-fiber coverings to allow for a more restful sleep.
• All Surfaces Specially Treated: Upholstery and all soft surfaces are deep cleaned with a patented Pure® clean solution.
• Air Purification System: State-of-the-art system proven to kill 98% to 100% of bacteria and viruses.
• PURE Shield This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive.
• Deep Clean Air-Handling Unit: A Pure® treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE’s advances treatment.
• PURE Tea Tree Oil Cartridge: Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.

The above inclusions are only applicable for guests staying in the following room categories:
• Deluxe Gold PURE King Bed
• Deluxe Gold PURE Double Beds
• Deluxe Gold PURE Heaven King Bed - Hard Rock Heaven Section (Adults only 18+)

Beach

  • Beach
  • White sand
  • Sun chairs

Business Services

  • Business centre ($)
  • Internet access ($)

Children

  • Kids Club Ages 4-12
  • Teen Club Ages 13-17

Children's Pool

  • Kids pool(s)

Golf

  • Golf ($) (nearby)

Group, Meeting, and Conference Facilities

  • Conference facilities ($)
  • Banquet facilities ($)
  • Audio/Visual equipment ($)

Health and Safety

  • Medical services ($)

Hotel Lobby

  • Front desk

Miscellaneous Resort Amenities/Service

  • Nightclub
  • Theatre

Shops and Services

  • Shops ($)
  • Laundry service ($)
  • Gift shop ($)

Spa

  • Spa ($)
  • Beauty salon ($)

Sports Activities Offered by Hotel

  • Basketball
  • Yoga
  • Bicycles
  • Climbing wall

Swimming Pools

  • Family pool
  • Waterslide
  • 4 Adults only pool (Only applicable for guests staying in the Hard Rock Heaven section.)

Tennis

  • Tennis courts

Water Sports Offered by Hotel

  • Kayaking
  • Snorkelling

Wellness

  • Fitness facilities
  • Weight machines

Restaurants

The Market

Style - Buffet

Location - On Site

Theme buffet for dinner

Breakfast

Pizzeto

Style - Pizzeria

Cuisine - Italian

Location - On Site

Pizza

Frida

Style - À la carte

Cuisine - Mexican

Location - On Site

Ipanema

Style - À la carte

Cuisine - Rodizio

Location - On Site

Zen

Style - À la carte

Cuisine - Asian

Location - On Site

Float

Style - Snack Bar

Location - Pool area

Toro

Style - À la carte

Cuisine - Steakhouse

Location - Hard Rock Hotel Riviera Maya Heaven

Adults Only

This restaurant is only applicable for guests staying in the Hard Rock Hotel Riviera Maya Heaven section.

Ciao

Style - À la carte

Cuisine - Italian

Location - Hard Rock Hotel Riviera Maya Heaven

Adults Only

This restaurant is only applicable for guests staying in the Hard Rock Hotel Riviera Maya Heaven section.

Le Petit Cochon

Style - À la carte

Cuisine - French

Location - Hard Rock Hotel Riviera Maya Heaven

Adults Only

This restaurant is only applicable for guests staying in the Hard Rock Hotel Riviera Maya Heaven section.

Dive

Style - Snack Bar

Location - Heaven pool

Snack bar

Adults Only

This restaurant is only applicable for guests staying in the Hard Rock Hotel Riviera Maya Heaven section.

Cava Roja

Style - À la carte

Cuisine - Spanish tapas

Location - Hard Rock Hotel Riviera Maya Heaven

Adults Only

This restaurant is only applicable for guests staying in the Hard Rock Hotel Riviera Maya Heaven section.

Bars

Sun Bar

Location - Lobby area

Exotic cocktails

Premium liquor

Caffetto

Location - On Site

Coffee

Full service bar

Martini Bar

Location - Lobby

Adults only

This bar is only applicable for guests staying in the Hard Rock Hotel Riviera Maya Heaven section.

Club Heaven

Location - Hard Rock Hotel Riviera Maya Heaven

Hours of Operation

22:00 - 02:00

DJ

Music

International brands

Adults only

Pool

Jacuzzi

This bar is only applicable for guests staying in the Hard Rock Hotel Riviera Maya Heaven section.

Dive Bar

Location - Hard Rock Hotel Riviera Maya Heaven

Snacks

Adults only

Drinks

This bar is only applicable for guests staying in the Hard Rock Hotel Riviera Maya Heaven section.

Float

Location - Pool area

Rhythm Bar

Location - Hard Rock Hotel Riviera Maya Heaven

Adults only

This bar is only applicable for guests staying in the Hard Rock Hotel Riviera Maya Heaven section.

The Cavern

Location - On Site

This bar is for teens only.

Smile Kids Free Deluxe Platinum Double

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 2 double beds
  • Air-conditioning with individual climate controls
  • Private bathroom with shower
  • Hydro Spa Tub
  • Balcony with hammock
  • Liquor dispenser
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Coffee maker
  • Direct dial telephone
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD satellite TV
  • Purified water
  • Bluetooth enabled wireless alarm clock radio
  • Hair dryer
  • Iron & Ironing board
  • Free Wi-Fi
  • Turndown service
  • Partial oceanview

Smile Kids Free Rock Royalty Level Deluxe Platinum Double

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 2 double beds
  • Partial oceanview
  • Please have a look under Extra Features for Rock Royalty Level Amenities
  • Complimentary beach bag (1 per room/per stay)
  • Hydro Spa Tub
  • Private bathroom with shower
  • Balcony with hammock
  • Premium liquor dispenser and upgraded liquor available
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • LCD TV with satellite
  • Plush bathrobes & slippers
  • Digital safe (laptop size)
  • Air-conditioning with individual climate controls
  • Espresso coffee machine
  • Direct dial telephone
  • Bluetooth enabled wireless alarm clock radio
  • Hair dryer
  • Iron & Ironing board
  • Turndown service
  • Free Wi-Fi

Smile Kids Free Deluxe Room with Golf

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Please have a look under Bonus Features for the Golf inclusions
  • 1 King or 2 Double beds
  • Hydro Spa Tub
  • Balcony with hammock
  • Liquor dispenser
  • LCD TV with satellite
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Direct dial telephone
  • Individually controlled air-conditioning
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Coffee maker
  • Bluetooth enabled wireless alarm clock radio
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Purified water
  • Free Wi-Fi
  • Turndown service
  • Bedding type is never guaranteed, the type of bed is always subject to availability

Deluxe Gold PURE King Bed

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Gardenview
  • Hydro Spa Tub
  • Private bathroom with shower
  • Balcony with hammock
  • Liquor dispenser
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Air-conditioning with individual climate controls
  • Coffee maker
  • Direct dial telephone
  • Bluetooth enabled wireless alarm clock radio
  • Hair dryer
  • Iron & Ironing board
  • Free Wi-Fi
  • Turndown service
  • Please have a look under Bonus Features for additional enhanced amenities regarding Deluxe Gold – PURE room categories
  • Minimum Adults 1
  • Minimum Occupancy 1

Deluxe Gold PURE Double Beds

  • Maximum Number of Adults 4
  • Maximum Occupancy 4
  • 2 double beds
  • Gardenview
  • Hydro Spa Tub
  • Private bathroom with shower
  • Balcony with hammock
  • Liquor dispenser
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Air-conditioning with in-room climate control
  • Coffee maker
  • Direct dial telephone
  • Bluetooth enabled wireless alarm clock radio
  • Hair dryer
  • Iron & Ironing board
  • Free Wi-Fi
  • Turndown service
  • Please have a look under Bonus Features for additional enhanced amenities regarding Deluxe Gold – PURE room categories
  • Minimum Adults 1
  • Minimum Occupancy 1

Deluxe Gold PURE Heaven King Bed - Hard Rock Heaven Section (Adults only 18+)

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • 1 King bed
  • Gardenview
  • Hydro Spa Tub
  • Private bathroom with shower
  • Balcony with hammock
  • Liquor dispenser
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV with satellite
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Air-conditioning with individual climate controls
  • Coffee maker
  • Direct dial telephone
  • Bluetooth enabled wireless alarm clock radio
  • Hair dryer
  • Iron & Ironing board
  • Free Wi-Fi
  • Turndown service
  • Please have a look under Bonus Features for additional enhanced amenities regarding Deluxe Gold – PURE room categories
  • Minimum Adults 1
  • Minimum Occupancy 1

Smile Kids Free Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King or 2 Double beds
  • Hydro Spa Tub
  • Balcony with hammock
  • Liquor dispenser
  • LCD TV with satellite
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Direct dial telephone
  • Individually controlled air-conditioning
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Coffee maker
  • Bluetooth enabled wireless alarm clock radio
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Purified water
  • Free Wi-Fi
  • Turndown service
  • Bedding type is never guaranteed, the type of bed is always subject to availability

Smile Kids Free Deluxe Family Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 4
  • Maximum Occupancy 6
  • Minimum Occupancy 2
  • Minimum Adults 1
  • Minimum Child 1
  • Two connecting rooms with one king and two double beds
  • Balcony with hammock
  • Free Wi-Fi
  • Purified water
  • Bathroom with shower
  • Kid's room service menu, L’Oreal Kids bath products, candies and chocolate milk
  • Complimentary mini -cake for birthdays upon request
  • Turndown service
  • A kid-friendly mini-bar with snacks, juices, soda and more
  • LCD TV with satellite
  • Rock Spa® bath amenities
  • Direct dial telephone
  • Coffee maker
  • Bathrobes and slippers for kids and adults
  • Bluetooth enabled wireless alarm clock radio
  • Hair dryer
  • Iron & Ironing board
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Kids beach toys
  • Hydro Spa Tub
  • X Box 360 with a selection of DVD’s & X box games available upon request
  • Adult mini-bar with soda, bottled water, juice & domestic beer
  • Liquor dispenser in adult’s room

Smile Kids Free Deluxe Platinum 2 Bedroom Grand Sky Terrace

  • Maximum Number of Adults 6
  • Maximum Number of Children 4
  • Maximum Occupancy 6
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Connecting rooms, one with 2 double beds and the other with 1 king bed
  • Oceanview
  • Hydro spa tub in room with double beds
  • Private bathroom with shower
  • Access to a private 2nd floor grand sky terrace with lounge chairs and hydro spa tub
  • Balcony with hammock
  • Liquor dispenser
  • Mini-bar (containing sodas, bottled water, juices & domestic beer)
  • LCD TV with satellite
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Air-conditioning with individual climate controls
  • Coffee maker
  • Direct dial telephone
  • Bluetooth enabled wireless alarm clock radio
  • Hair dryer
  • Iron & Ironing board
  • Turndown service
  • Private BBQ service available in sky terrace at extra cost ($)
  • Free Wi-Fi

Smile Kids Free Rock Suite Platinum

  • Maximum Number of Adults 6
  • Maximum Number of Children 4
  • Maximum Occupancy 6
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 bedroom with 1 king bed and 1 bedroom with 2 double beds
  • Oversized private balcony, hammock, lounge chairs and tables
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Turndown service
  • Individually controlled air-conditioning
  • Hair dryer
  • Iron & Ironing board
  • Direct dial telephone
  • Oceanfront
  • Liquor dispenser
  • Pillow menu
  • Digital safe (laptop size)
  • Bathroom with shower
  • Exclusive beach bag (one per room/per stay)
  • Nightly petit fours
  • Purified water
  • LCD TV with satellite
  • Rock Spa® bath amenities
  • Espresso/American coffee maker
  • Aromatherapy
  • Bathrobes and slippers
  • Free Wi-Fi
  • Bluetooth enabled wireless alarm clock radio
  • CD/DVD Player (available upon request)
  • Exclusive in-room dining menu
  • Hydro spa tub in each room

Smile Kids Free Deluxe Gold Double

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 2 double beds
  • Hair dryer
  • Bluetooth enabled wireless alarm clock radio
  • Iron & Ironing board
  • Gardenview
  • Direct dial telephone
  • Individually controlled air-conditioning
  • Rock Spa® bath amenities
  • Hydro Spa Tub
  • Liquor dispenser
  • Bathroom with shower
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Bathrobes and slippers
  • Purified water
  • Free Wi-Fi
  • Turndown service

Smile Kids Free Deluxe Gold King

  • Maximum Number of Adults 2
  • Maximum Number of Children 1
  • Maximum Occupancy 3
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King bed
  • Hydro Spa Tub
  • Balcony with hammock
  • Liquor dispenser
  • LCD TV with satellite
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Direct dial telephone
  • Digital safe (laptop size)
  • Coffee maker
  • Bluetooth enabled wireless alarm clock radio
  • Bathroom with shower
  • Hair dryer
  • Iron & Ironing board
  • Individually controlled air-conditioning
  • Gardenview
  • Purified water
  • Free Wi-Fi
  • Turndown service

Deluxe Gold Heaven Double - Hard Rock Heaven Section (Adults only 18+)

  • Maximum Number of Adults 4
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Bluetooth enabled wireless alarm clock radio
  • Iron & Ironing board
  • Hair dryer
  • Gardenview
  • Balcony with hammock
  • Coffee maker
  • Direct dial telephone
  • LCD TV with satellite
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Hydro Spa Tub
  • Liquor dispenser
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • 2 double beds
  • Bathroom with shower
  • Purified water
  • Free Wi-Fi
  • Turndown service

Deluxe Diamond Heaven - Hard Rock Heaven Section (Adults only 18+)

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King bed
  • Exclusive beach bag (one per room/per stay)
  • Liquor dispenser contains premium brands
  • Hydro Spa Tub
  • CD/DVD Player (available upon request)
  • Bathroom with shower
  • Hair dryer
  • Private check-in & out / Late check-out & early check-in (subject to availability)
  • Room with best views or locations (views and location varies per hotel)
  • Pillow menu
  • Nightly petit fours
  • Individually controlled air-conditioning
  • Balcony with hammock
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • LCD TV with satellite
  • Purified water
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Espresso/American coffee maker
  • Direct dial telephone
  • Bluetooth enabled wireless alarm clock radio
  • Iron & Ironing board
  • Free Wi-Fi
  • Turndown service
  • Aromatherapy

Deluxe Platinum Sky Terrace Heaven - Hard Rock Heaven Section (Adults only 18+)

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Access to a private sky terrace, lounge chairs, and hot tub
  • 1 King bed
  • Balcony with hammock
  • Liquor dispenser
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • LCD TV with satellite
  • Turndown service
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Coffee maker
  • Direct dial telephone
  • Bluetooth enabled wireless alarm clock radio
  • Hair dryer
  • Iron & Ironing board
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Private BBQ service available in sky terrace at extra cost ($)
  • Oceanview
  • Bathroom with shower
  • Purified water
  • Free Wi-Fi

Rock Royalty Level Deluxe Platinum Heaven King - Hard Rock Heaven Section (Adults only 18+)

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Please have a look under Extra Features for Rock Royalty Level Amenities
  • Hydro Spa Tub
  • 1 King bed
  • Air-conditioning with individual climate controls
  • Private bathroom with shower
  • Balcony with hammock
  • Premium liquor cabinet
  • Mini-bar (stocked with beer, juices, soft drinks, water and snacks)
  • LCD TV with satellite
  • Bathrobes and slippers
  • Digital safe (laptop size)
  • Espresso coffee machine
  • Direct dial telephone
  • Hair dryer
  • Iron & Ironing board
  • Free Wi-Fi
  • Turndown service
  • Partial oceanview
  • Exclusive beach bag (one per room/per stay)
  • Bluetooth enabled wireless alarm clock radio

Rock Suite Platinum Heaven 2 Bedroom - Hard Rock Heaven Section (Adults only 18+)

  • Maximum Number of Adults 6
  • Maximum Occupancy 6
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 bedroom with 1 king bed and 2nd bedroom with 1 king bed or 2 double beds
  • Oversized private balcony, hammock, lounge chairs and tables
  • Liquor dispenser
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Exclusive in-room dining menu
  • LCD TV with satellite
  • Living and dining room
  • Nightly petit fours
  • Turndown service
  • Oceanfront
  • Hydro spa tub in each room
  • Digital safe (laptop size)
  • Individually controlled air-conditioning
  • Espresso/American coffee maker
  • Direct dial telephone
  • Bluetooth enabled wireless alarm clock radio
  • Hair dryer
  • Iron & Ironing board
  • Bathroom with shower
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • Free Wi-Fi
  • Aromatherapy menu
  • Pillow menu
  • CD/DVD Player (available upon request)

Deluxe Gold Heaven King - Hard Rock Heaven Section (Adults only 18+)

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Minimum Adults 1
  • Minimum Occupancy 1
  • 1 King bed
  • Hydro Spa Tub
  • Balcony with hammock
  • Liquor dispenser
  • Mini-bar contains sodas, bottled water, juices & domestic beer
  • Rock Spa® bath amenities
  • Bathrobes and slippers
  • LCD TV with satellite
  • Digital safe (laptop size)
  • Coffee maker
  • Direct dial telephone
  • Bluetooth enabled wireless alarm clock radio
  • Hair dryer
  • Iron & Ironing board
  • Individually controlled air-conditioning
  • Gardenview
  • Bathroom with shower
  • Purified water
  • Free Wi-Fi
  • Turndown service

Km. 72 Carretea Cancun-Tulum, Riviera Maya, Q. Roo, Mexico, 77710

Last Updated 11/29/2016

Sunwing makes every effort to ensure the accuracy of the information contained herein and cannot be held responsible for changes, errors or omissions.

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