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Hard Rock Hotel Riviera MayaHard Rock Hotel Riviera MayaHard Rock Hotel Riviera Maya

Hard Rock Hotel Riviera Maya

Looking for a luxury hotel where you can rock out with your family under the tropical sun? The all inclusive Smile at Hard Rock Hotel Riviera Maya provides you with unlimited family-friendly adventures during your stay. With lavish rooms, suites, as well as deluxe family suites to choose from, your family can live like rock stars, and enjoy VIP room amenities such as kid-sized robes, 24-hour room service, flat-screen TVs, Wi-Fi, Rock Spa® bath amenities, Xbox 360s, hot tubs, kid-friendly snacks, as well as an adults only mini-bar. Splash into the waterslide like a star, taste scrumptious cuisine at any of the specialty restaurants, let the kids roam free at the kids and teens clubs, participate in unlimited water sports, enjoy lively entertainment, and work up a sweat in the fully-equipped fitness centre. Whoever said you have to be a rock star to live like one? This rockin' hotel is perfect for family-fun, all year-round!

  • Direct Service on our Award Winning Champagne Flights
  • Exclusive Offers negotiated by our Travel Experts
  • Unique Holiday Collections Designed Just for You
  • Beachfront location
  • Supervised Kids Club
  • Highly recommended by past Sunwing Vacationers
  • Variety of choices of room type and location
  • "Kids Stay, Play and Eat FREE" deals
  • Spacious rooms (some catering for three or more children)
  • 2 Kids 2-12 yrs Stay, Play and Eat FREE
  • Exclusive pricing for teens 13-17 yrs
  • No single supplement for one adult sharing a room with up to two children
  • Partly shaded kids' pool
  • Shaded playground
  • Smile Kids Club Program
  • 1 Litre of water per room per day
  • Beach towels in room

Location

  • Beachfront

Property Amenities of Hard Rock Hotel Riviera Maya

  • 687 Room(s)
  • 2 Pool(s)
  • Medical Services ($)
  • Spa ($)
  • Conference facilities ($)
  • Water Slide
  • Kids pool
  • Kids Club
  • Teen Club
  • 7 Restaurant(s)
  • 3 Bar(s)

Dining/Entertainment at Hard Rock Hotel Riviera Maya

  • 1 Buffet
  • 1 Pizzeria
  • 3 À la Carte
  • 1 Café
  • 1 Snack Bar
  • 3 Bar(s)
  • Shops ($)

Room amenities

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair Dryer
  • 1 King or 2 Double Beds
  • Alarm Clock
  • Iron & Ironing board
  • Telephone
  • Coffee Maker
  • Private Balcony
  • Flat Screen Satellite TV
  • 24 hour room service
  • Minimum adults 1
  • Rock Spa® Bath Amenities
  • Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually controlled air-conditioning
  • Hammock
  • Minimum occupancy 1
  • Hot tub
  • Personal liquor dispenser
  • Mini bar with soda, bottled water, juices, domestic beer and an in-room bottle of wine

Other room categories available

Meal plans

All Inclusive

• Unlimited dining plus snacks
• All drinks (domestic beer and cocktails, select international brands, house wine with meals)
• 24hr Room service
• Kids Club (4-12 yrs)
• Teens Club (13-17 yrs)
• Daily Activities
• Non-motorized water sports
• Evening entertainment

Extra features

Smile Hotel

• Two (2) kids free when sharing room with 2 full paying adults (ages 4-12yrs all year round)
• No single supplement (single pays the same price as the double rate) with up to 2 free kids ages 2-12yrs
• Child rate for kids 13-17yrs
• Family friendly check-in counter
• Priority luggage delivery at arrival
• Ventanas restaurant for breakfast fun Sunwing guests (from 7am to 11am) restaurant is not exclusive for Sunwing
• Ventanas restaurant for lunch for Sunwing guests (from 11am to 4pm) restaurant is not exclusive for Sunwing
• Nightly turn down service
• Fruit basket upon arrival
• Hard Rock surprise gift (special petite fours)
• Beach bucket and toys for children
• Amenities for the rooms: slippers, bathrobes, kids special room service menu, kids bath products, mini refrigerator with juices, bottles of water, yogurt, chocolate milk
• Xbox 360/DVD player with selection of Xbox games upon request
• Special Little Big Kids Club program
• Smile program is exclusively to Sunwing except for free kids
**SMILE program only applies to families travelling with children. It will be honoured to reservations travelling as part of a wedding and social group, however children must be part of the reservation.

Celebrity Collection Inclusions

• Welcome cocktail, cold towel service upon arrival
• Private check in for Sunwing guests
• Preferential room location (subject to category and availability)
• Dedicated concierge desk or telephone service
• Late check-out subject to availability
• Nightly turndown service
• Bottle of wine in room upon arrival
• 2 Beach towels in room upon arrival
• Use of bathrobes and slippers during stay
• Free safety deposit box
• Mini bar in room stocked daily
• Premium bath amenities
• Liquor dispenser in room featuring (rum, vodka, whiskey and tequila)
• Coffee tea maker in room restocked daily
• Unlimited a la carte dining (reservation not required)
• Complimentary admission to Hydrotherapy at the Spa
• Complimentary wireless high speed internet connection in rooms, meeting rooms and public areas
• Unlimited long distance phone calls from the room to Canada & Continental US.
• Stay and play at all All Inclusive Collection resorts in Cancun / Riviera Maya. Transportation is NOT included.
• 24hr Room service
• Double Jacuzzi and balcony

Jon Bon Jovi and The Kings of Suburbia Concert

We are very pleased to announce that Jon Bon Jovi and The Kings of Suburbia will be performing live at Hard Rock Hotel Riviera Maya, Mexico on Saturday, May 3, 2014.

Below are the concert details:

DATE: Saturday, May 3, 2014
EVENT: Jon Bon Jovi and The Kings of Suburbia
DETAILS: Concert is open to the public.
TICKET PRICES (Processing fee is not included in the ticket price):
• $360 USD
• $285 USD
• $83.50 USD

Tickets may be purchased through the following link: http://www.ticketmaster.com.mx/event/14004C737F262436

Bonus features

Child Policy

• Children 3 years of age and younger sharing rooms with one paying adults: Free of charge
• Child rate applies to children ages 4 through 17. Children's rate only applies if child (4-17yrs) shares the room with 2 or more paying adults. Ages reported for children MUST be accurate at time of travel. Proof of age will be required upon check-in. In the event that the ages of children are incorrect at time of travel and adult rate is required, the difference in rate will be charged upon check-in.

Honeymoon Bonus

• Mini cake
• Sparkling House Wine
• Honeymoon Dinner (must be scheduled with concierge desk upon arrival)
• In-room Breakfast (must be scheduled with concierge desk upon arrival)
• Jacuzzi Experience (must be scheduled with concierge desk upon arrival)
• Welcome note from Colin Cowie

**Please request at the time of booking. Honeymoon couple present proof of marriage within the past year (a copy of the marriage certificate) upon arrival.

Unlimited Golf instead of Resort Credit

Forfeit the Resort Credit to receive unlimited rounds of golf for all adult guests in the room.

Includes access to the Riviera Cancun Golf Club or The Golf Club at Playacar, beverages, snacks, shared cart and transportation (when booked 24hrs prior to tee times).

Valid for travel until December 23, 2015
Minimum 3 night stay required
Applicable to group bookings. Service fees apply.

*Please notify your agent at time of booking if you would like to take advantage of this offer.

Anniversary Bonus

• Couples celebrating their anniversary during their stay will receive a complimentary mini cake.
• Couples celebrating their Silver & Gold anniversary during their stay will receive a complimentary bottle of sparkling wine, fruit plate, honeymoon dinner (at selected restaurants) and late check out until 6:00pm (upon request and subject to availability).

$1800 Limitless Resort Credit Promotion

Booking window: 01Sep13 - 15Dec14
Travel window: 24Dec13 - 23Dec14

**All bookings made by August 31, 2013, for travel dates Dec 24/13 - Dec 23/14, will be subject to the current terms & conditions and service fee (% varies per hotel). Once on property, guest will be given the option to keep their current resort credit or upgrade to the new $1,800 Limitless Resort Credit

Resort credit amounts vary depending on duration of stay and room category booked

All Deluxe Rooms:
3 Nights: $500 per room per stay
4 Nights: $750 per room per stay
5-6 Nights: $1,500 per room per stay
7-8 Nights: $1,800 per room per stay
9-11 Nights: $2,000 per room per stay
12 Nights or more: $2,500 per room per stay

Rock Suite Platinum:
3 Nights: $1,000 per room per stay
4 Nights: $1,500 per room per stay
5-6 Nights: $3,000 per room per stay
7-8 Nights: $3,600 per room per stay
9-11 Nights: $4,000 per room per stay
12 Nights or more: $5,000 per room per stay

Terms & Conditions:
Limitless Resort Credit can be used towards golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages at rock shots®, selected take away products and The Colin Cowie Weddings Collection 20% Service Fee applies for all services and products.

SERVICE FEE: A 20% service fee will apply over the final price of all transactions using the Limitless Resort Credit promotion on all services or products. Service fee can only be paid with cash, room charge and credit card. Service fee cannot be paid with the remaining Limitless Resort Credit promotion balance.

NO SHOW POLICY: No refunds will apply in the event that a guest does not arrive for a scheduled service. No shows are charged at full price.

GROUPS: Promotion applies to groups of 25 rooms and under. Groups over 25 rooms contact the group desk at 877-403-1547 or our Weddings Dept. at weddings@hrhaic.com.

WEDDINGS: When using Limitless Resort Credit towards The Colin Cowie Wedding Collection, full amount must be used. Limitless Resort Credit is only applicable towards wedding collections with a price value of $3,000 or higher. Applicable resort credit depends on length of vacation is applied per room/per night. Maximum amount of Limitless Resort Credit that can be used is $1,800. Please contact weddings@hrhaic.com.

Limitless Resort credit cannot be exchanged for cash. There is no cash reimbursement if unused. Limitless Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Limitless Resort Credit is not transferable, non cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Guests staying at more than one hotel will receive the benefits of the promotion depending on the length of stay at each one, though unused credits may not be transferred to the next hotel.

The Little Big Club

Grab your all access pass and head over to the Little Big Club. Come sing, dance, dress up, build, and learn where kids can enjoy an array of ongoing activties in the Thomas & Friends Activity Depot, Barney's Music Room, Bob the Builder Construction Zone, and the Angelina Ballerina Dance Studio.

Each room is packed with games, crafts, and activities to ensure every little rocker will have a ball.

Please go to the following link for further details:
http://littlebigclubvacation.com

Family Collection

• Resorts with beachfront locations
• All rated as “Ideal for Families” by previous customers
• Supervised Kids Clubs and playgrounds
• Daytime activities and evening entertainment
• Variety of choices of room type and location
• Great value “Kids Stay, Play and Eat FREE” deals available
• 85% or higher Previous Customer Approval Rating

Live Country Experience Concert

As part of the Live Country Experience concert series, Hard Rock Hotel Riviera Maya, in Mexico, will be hosting a second concert from June 14/14 - June 19/14. This concert will feature Justin Moore, Cassadee Pope and Daniella Bradbery and will be included as part of the All Inclusive Experience.

Below are some fun facts on each artist as well as Youtube links to their most popular songs:

• Justin Moore: He has been on the hot country songs chart a total of 8 times and has 3 number 1 hits. One of his most popular songs is "Small Town USA": http://youtu.be/8VgEU_Xi7QU

• Cassadee Pope: She was the first female winner of The Voice in December 2012. Her debut album was released in October 2013 and debuted #9 on the Billboard 200 and #1 on the Top Country Albums. She has a Top 10 country single out right now called "Wasting all these Tears": http://youtu.be/EJZOeTnvq4k

• Danielle Bradbery: She is the winner of Season 4 of the Voice. Her debut album was released in November 2013. Her hit single is "The Heart of Dixie": http://youtu.be/EJZOeTnvq4k

The event website is: www.livecountryexperience.com

Beach

  • Beach
  • White sand

Business Services

  • Business Center ($)

Children

  • Kids Club Ages 4-12
  • Teen Club Ages 13-17 Teen lounge and Club – to be completed by March 2014

Children's Pool

  • 1 Kids pool

Golf

  • Golf ($) (nearby)

Group, Meeting, and Conference Facilities

  • Conference facilities ($)
  • Banquet facility ($)
  • Audio/Visual Equipment ($)

Health and Safety

  • Medical Services ($)

Hotel Lobby

  • Front Desk

Miscellaneous Resort Amenities/Service

  • Nightclub Heaven Night Club – to be completed by March 2014
  • Theatre

Shops and Services

  • Shops ($)
  • Laundry service ($)
  • Gift Shop ($)

Spa

  • Spa ($)
  • Beauty Salon ($)

Sports Activities Offered by Hotel

  • Basketball
  • Yoga
  • Bicycles
  • Climbing Wall

Swimming Pools

  • 1 Family pool
  • Water Slide

Tennis

  • Tennis Courts

Water Sports Offered by Hotel

  • Kayaking
  • Snorkelling

Wellness

  • Fitness Facilities
  • Weight Machines

Restaurants

The Market

Style - Buffet

Location - On Site

Theme Buffet dinner

Breakfast

Pizzeto

Style - Pizzeria

Cuisine - Italian

Location - On Site

Pizza

Frida

Style - À la Carte

Cuisine - Mexican

Location - On Site

Ipanema

Style - À la Carte

Cuisine - Rodizio

Location - On Site

Zen

Style - À la Carte

Cuisine - Asian

Location - On Site

Caffetto

Style - Café

Location - On Site

Tea served until 23:00

Snacks

Coffee

Float

Style - Snack Bar

Location - On Site

Bars

Sun Bar

Location - Lobby Area

Premium Liquor

Exotic Cocktails

Float Bar

Location - Poolside

Drinks

Margaritas

Caffetto

Location - On Site

Full Service Bar

Coffee

Premium cocktails until 23:00

Deluxe Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair Dryer
  • 1 King or 2 Double Beds
  • Alarm Clock
  • Iron & Ironing board
  • Telephone
  • Coffee Maker
  • Private Balcony
  • Flat Screen Satellite TV
  • 24 hour room service
  • Minimum adults 1
  • Rock Spa® Bath Amenities
  • Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually controlled air-conditioning
  • Hammock
  • Minimum occupancy 1
  • Hot tub
  • Personal liquor dispenser
  • Mini bar with soda, bottled water, juices, domestic beer and an in-room bottle of wine

Deluxe Gold

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Hair Dryer
  • 1 King or 2 Double Beds
  • Alarm Clock
  • Iron & Ironing board
  • Garden View
  • Telephone
  • Coffee Maker
  • Private Balcony
  • Flat Screen Satellite TV
  • 24 hour room service
  • Minimum adults 1
  • Rock Spa® Bath Amenities
  • Digital Safe (laptop size)
  • Hammock
  • Minimum occupancy 1
  • Hot tub
  • Personal liquor dispenser
  • Mini bar with soda, bottled water, juices, domestic beer and an in-room bottle of wine

Deluxe Diamond

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair Dryer
  • Alarm Clock
  • Iron & Ironing board
  • 1 King Bed
  • Telephone
  • CD Player
  • DVD Player
  • Coffee Maker
  • Private Balcony
  • Flat Screen Satellite TV
  • Minimum adults 1
  • Rock Spa® Bath Amenities
  • Mini Bar contains sodas, bottled water, juices & domestic beer
  • Bathrobes and Slippers
  • Digital Safety Deposit Box
  • iPod docking station
  • Espresso Coffee Machine
  • Hammock
  • Minimum occupancy 1
  • Hot tub
  • Two 25-minute massages at the Rock Spa® and aromatherapy
  • Upgraded liquor including JB Whisky, Absolut Vodka, Appleton White Rum and Jose Cuervo Tequila
  • Exclusive phone concierge service and select in-room dining menu
  • Private check-in, late check-out and early check-in subject to availability

Deluxe Family Room

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Hair Dryer
  • Alarm Clock
  • Iron & Ironing board
  • Telephone
  • DVD Player
  • Coffee Maker
  • Private Balcony
  • Flat Screen Satellite TV
  • Minimum adults 1
  • Rock Spa® Bath Amenities
  • Digital Safe (laptop size)
  • Individually controlled air-conditioning
  • Hammock
  • X Box 360
  • Fun in the Sun Bucket Kit
  • Minimum occupancy 1
  • Two connecting rooms with one king and two double beds
  • Hot tub
  • Kid's room service menu, L’Oreal Kids bath products, candies and chocolate milk
  • Complimentary mini cake for Birthdays upon request
  • Personal liquor dispenser and an adult mini bar with soda, bottled water and domestic beer
  • A kid-friendly mini bar with snacks, juices, soda and more
  • Bathrobes and slippers for kids and adults

Deluxe Platinum Grand Sky Terrace

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Hair Dryer
  • Alarm Clock
  • Turn Down Service
  • Iron & Ironing board
  • 1 King Bed
  • Telephone
  • Coffee Maker
  • Private Balcony
  • Flat Screen Satellite TV
  • 24 hour room service
  • Minimum adults 1
  • Rock Spa® Bath Amenities
  • Mini Bar contains sodas, bottled water, juices & domestic beer
  • Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually controlled air-conditioning
  • Hammock
  • Minimum occupancy 1
  • Private BBQ service available in sky terrace at extra cost ($)
  • Access to a private 3rd floor grand sky terrace, lounge chairs and hot tub
  • Personal liquor dispenser and in-room wine

Connecting Deluxe Platinum Grand Sky Terrace

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Hair Dryer
  • Alarm Clock
  • Iron & Ironing board
  • Telephone
  • DVD Player
  • Coffee Maker
  • Private Balcony
  • Flat Screen Satellite TV
  • 24 hour room service
  • Minimum adults 1
  • Rock Spa® Bath Amenities
  • Bathrobes and Slippers
  • Digital Safe (laptop size)
  • Individually controlled air-conditioning
  • Hammock
  • X Box 360
  • Fun in the Sun Bucket Kit
  • Minimum occupancy 1
  • Complimentary mini cake for Birthdays upon request
  • A kid-friendly mini bar with snacks, juices, soda and more
  • 3rd floor grand sky terrace with a double hot tub, lounge chairs, tables, a restroom and an ocean view
  • Two connecting rooms with one king and two doubles beds, hot tub and wireless internet
  • Kid's room service menu, L’Oreal Kids bath products and kid-friendly snacks
  • Premium liquor dispenser, red wine, and an adult mini bar with soda, bottled water and domestic beer, upgraded liquors available
  • Private BBQ service available in sky terrace at extra cost ($)

Rock Suite Platinum

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 6
  • Turn Down Service
  • CD Player
  • DVD Player
  • Flat Screen Satellite TV
  • Minimum adults 1
  • Mini Bar contains sodas, bottled water, juices & domestic beer
  • 1 bedroom with 1 King bed and 1 bedroom with 2 Double beds
  • iPod docking station
  • Nightly Petit Fours
  • Minimum occupancy 1
  • Oversized private balcony, hammock, hot tub, lounge chairs and tables
  • Premium liquor dispenser and in-room bottle of red wine, upgraded liquor available
  • Exclusive restaurant and late night pillow menu
  • Aromatherapy, Rock Spa® amenities, bathrobes and slippers
  • 24 hour room service with select menu

Photo Identification and credit card or cash deposit are required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests made via this Web site cannot be guaranteed and may incur additional charges.

Non- Smoking Rule for Entire Mexico.
*Smoking is not permitted in closed spaces with air conditioning, only in open spaces.

Km. 72 Carretea Cancun-Tulum, Riviera Maua, Q. Roo, Mexico, 77710

Last Updated 4/17/2014

Sunwing makes every effort to ensure the accuracy of the information contained herein and cannot be held responsible for changes, errors or omissions.

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