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Oasis PalmOasis PalmOasis Palm

Oasis Palm

• In Cancun’s Hotel Zone near shopping and nightlife
• Captain Hook Pirate Cruise with games and makeup included
• Welcome cocktails, fruit basket, and sparkling wine for honeymooners

A tropical beachfront retreat, near downtown Cancun, Oasis Palm offers guests a charming escape with great activities for the whole family. With numerous buffets and delicious à la carte restaurants, guests can also venture to nearby Oasis properties and enjoy their amenities through the Runway Program. Spacious pools keep you cool while children splash around at the waterslides. Or let the little one’s explore the high seas at Captain Hook’s Pirate Cruise where they can become a pirate for the day. When you’re not relaxing at the white-sand beach, head to downtown Cancun for an authentic Mexican experience.

  • Direct flights with our award-winning inflight service
  • Exclusive offers negotiated by our travel experts
  • Unique holidays designed just for you
    Book an applicable room category and receive:
  • Up to 2 kids (2-12 years old) Stay, Play and Eat FREE
  • Exclusive deals for teens (13-17 years old)
  • No single parent supplement fee
  • Supervised Kids Club program
  • Shaded playground or play area
  • Kids’ pool (many with shaded areas)
  • Beach towels in-room upon arrival
  • 1 litre of water per room daily
This resort features one or more room categories that accommodate families of 5 or more. For specific accommodation details, click here.

Location

  • Beachfront

Area

  • Hotel Zone

Property Amenities of Oasis Palm

  • 270 Room(s)
  • 2 Building(s)
  • 2 Pool(s)
  • Air-conditioned fitness facilities
  • Spa ($)
  • Separate children's pool
  • Kids Club

Dining/Entertainment at Oasis Palm

  • 10 Restaurant(s)
  • 6 Bar(s)

Room amenities

Smile Kids Free Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Rollaway bed (on request)
  • Cribs available (subject to availability)
  • Air-conditioning with in-room climate control
  • Flat screen cable TV
  • Hair dryer
  • Safety deposit box ($)
  • 1 King or 2 Double beds
  • Direct dial telephone ($)
  • For rent ($) - Use of the exclusive Smart Car (mandatory insurance fee applies $). Subject to availability.
  • Windows open
  • Room service ($)
  • Non-smoking room(s)
  • Private bathroom
  • Wi-Fi ($)
  • Mini-bar (re-stocked daily)
  • Bathroom amenities
  • Blackout curtains

Other room categories available

Meal plans

All Inclusive

• 3 meals daily plus snacks
• All drinks (domestic beer and cocktails, house wine with meals)
• Daily activities: Yoga, pilates and zumba
• Non-motorized water sports*: Kayaks, aquatic bikes, snorkeling
• Evening entertainment and live shows

*Located on the lagoon side, across the street from Grand Oasis Cancun - “Aqua World”

All Inclusive is available on day of check-out until 12:00 p.m.

Available at additional charges: ($)
• Motorized water sports (at Oasis Cancun Marina)

Extra features

Smile Resorts™

• Up to 2 kids (3-12 years old) stay, play and eat free
• Exclusive deals for teens (13-17 years old)
• No single parent supplement on standard room category only
• Smile Kids Club program
• Shaded playground or play area
• Kids pool (many with shaded areas)
• Each guest's beach towels are in the room upon arrival
• A 1 litre bottle of water is replaced in your room each day

Bonus features

Child Policy

Children (defined as guests between ages 3 - 12) stay and eat free when sharing accommodations with two paying adults, utilizing existing bedding. Maximum (2) free children. Third child pays applicable rate.

Single parent: An adult (single occupancy) travelling with one or two children will pay double occupancy rate.
Infants (defined as guest between ages 0 - 2) stay free at all times.

Infants: Up to 2 years of age stay free at all times at applicable resorts*. (Roll-away beds and cribs are subject to availability).

Honeymoon & Anniversary Bonus

Inclusions:
• Priority check In through Oasis Plus Desk
• Tropical welcome cocktail
• Complimentary use of the exclusive SMART car (Guest must pay a mandatory $30 insurance fee per day, plus a $600 USD refundable deposit)
• Complimentary upgrade to the next available category (subject to availability)
• Fruit basket in room
• Bottle of domestic sparkling wine in room
• King bed (subject to availability)
• Special reservations for a romantic dinner with a bottle of house wine

Terms & Conditions:
Minimum stay: (5) Nights. Marriage certificate must be presented; Honeymoon must be within six months of wedding; anniversary must be within (5) days of stay).

Exchange Privileges

Guests staying at any Oasis Hotel or Resort in Mexico on an all-inclusive basis will be able to visit and enjoy the other Oasis resorts for the day, having access to all food and beverage outlets and resort facilities at the same category level as booked.

• The ID system will be based on color coded wrist bands.
• Guests of The Pyramid at Grand Oasis will have full access to all properties and amenities of all Oasis resorts.
• Guests staying at a Grand or SENS property will be able to visit any other property as described above excluding The Pyramid at Grand Oasis.
• Program not applicable at Oasis Palm (Fee may apply to some live entertainment)

*In an effort to maximize comfort for our guests participating in the Oasis Runaway program, a visit to our concierge (Oasis Plus) desk, available at all of our resorts, is required to make arrangements one day prior to visiting any other Oasis participating resort. Our staff will need to know visiting date, estimated time of arrival and resort they are planning to visit. Staff will place a courtesy call in advance on their behalf. Cost of transportation not included. Black Out dates may apply.

Beach

  • Suitable for swimming
  • Beach chairs
  • Beach towels
  • Bar available on beach
  • Lifeguard on duty
  • Warning flags posted
  • White sand
  • Beach club

Business Services

  • Wi-Fi ($)

Children

  • Kids Club Ages 4-12 Hours of Operation 09:00-20:00 daily activities, splash zone, kids beach club, playground and more
  • Babysitting or child care service ($)

Children's Pool

  • 1 Separate children's pool at Kids Club
  • Walk in
  • Freshwater
  • Waterslide

Golf

  • 9 hole golf course ($) (nearby)
  • Club Rental ($) (nearby)

Group, Meeting, and Conference Facilities

  • 3 Convention rooms ($)

Health and Safety

  • 24-hour security guard
  • Medical service (on call) ($)

Hotel Lobby

  • Concierge desk
  • 24-hour front desk
  • Wake-up service
  • Elevator(s)
  • Currency exchange
  • Car Rental Desk ($)
  • Bilingual staff speaks English and Spanish
  • Porter/Bellhop
  • Luggage room

Miscellaneous Resort Amenities/Service

  • CAA Approved

Parking

  • Complimentary parking

Shops and Services

  • ATM/Banking ($)
  • Gift shop ($)
  • Laundry & Dry Cleaning services ($)
  • Travel agency ($)

Spa

  • Jacuzzi/Hot tub ($)
  • Massage therapy ($)
  • Steam room ($)
  • Spa Services ($)
  • Sauna ($)
  • Body treatments ($)
  • Beauty salon ($)
  • Spa ($)

Sports Activities Offered by Hotel

  • Beach volleyball
  • Ping pong
  • Bingo
  • Beach football
  • Squash
  • Spanish lessons
  • Multi-purpose court (tennis, soccer and basketball)

Swimming Pools

  • Fresh water pool(s)
  • Lifeguard on duty
  • Swim-up bar
  • Towel service available

Tennis

  • Tennis court
  • Lit courts ($)
  • Equipment rental ($)

Water Sports Offered by Hotel

  • Non-motorized water sports are located at Oasis Cancun

Wellness

  • Air-conditioned fitness facilities

Restaurants

Dos Lunas

Style - Buffet

Cuisine - Italian

Location - On Site

Hours of Operation

Breakfast Hours: 07:00-10:30

Lunch Hours: 13:00 - 15:30

Dinner Hours: 18:30-22:30

Casual dress code

Indoor and outdoor setting

All Inclusive

Breakfast

Lunch

Dinner

Pizzas on terrace 12:00-18:00

Sushi Bar

Style - Snack Bar

Cuisine - Mexican Sushi Fusion

Location - On Site

Hours of Operation

Lunch Hours: 12:00 - 18:00

Sushi bar

Lunch

Outdoor

Casual dress code

All Inclusive

Isla Mujeres

Style - Snack Bar

Cuisine - Snacks

Location - On Site

Hours of Operation

Lunch Hours: 11:00-18:00

All Inclusive

Snack bar

Lunch

Outdoor

Casual dress code

Late night snack available from 23:00-06:00

Sisal

Style - Buffet

Cuisine - International

Location - On Site

All Inclusive

Sisal Buffet Kids Club

Style - Buffet

Location - On Site

All Inclusive

Terraza Agaves Tortas y Tacos

Location - On Site

All Inclusive

Piratas del Caribe Kids Plaza Food Court

Location - On Site

All Inclusive

Sweet Palm

Location - On Site

All Inclusive

La Cantina

Location - On Site

All Inclusive

Dos Lunas Terraza

Location - On Site

All Inclusive

Bars

Isla Mujeres

Location - Beach

Hours of Operation

10:00 - 18:00

All Inclusive

Beach bar

Outdoor

Drinks

Wet Bar

Location - Pool

Hours of Operation

10:00-17:00

All Inclusive

Drinks

Outdoor

La Bamba Bar

Location - On Site

Hours of Operation

10:00-22:00

Drinks

All Inclusive

Live music

Rincon Del Cafe

Location - Lobby

Hours of Operation

15:00 - 23:00

Drinks

All Inclusive

Indoor

Lobby bar

Kuxtal

Location - Sports bar

Hours of Operation

10:00 - 18:00

Drinks

Indoor

All Inclusive

Disco 19:00 - 24:00 (Adults only)

Sushi Bar

Location - On Site

Hours of Operation

11:00 - 23:00

Drinks

All Inclusive

Outdoor

Tequila Lounge

Location - On Site

All Inclusive

Coffee & Me

Location - On Site

All Inclusive

Sian Ka'an Beach Club

Location - On Site

All Inclusive

(exclusive to Grand Plus room category guests)

Havana Cigar Bar ($)

Location - On Site

Additional cost ($)

Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)
  • Air-conditioning with in-room climate control
  • Flat screen cable TV
  • Hair dryer
  • Safety deposit box ($)
  • 1 King or 2 Double beds
  • Direct dial telephone ($)
  • For rent ($) - Use of the exclusive Smart Car (mandatory insurance fee applies $). Subject to availability.
  • Windows open
  • Room service ($)
  • Non-smoking room(s)
  • Private bathroom
  • Wi-Fi ($)
  • Mini-bar (re-stocked daily)
  • Bathroom amenities
  • Blackout curtains

Oceanview Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)
  • Direct dial telephone ($)
  • Air-conditioning with in-room climate control
  • Blackout curtains
  • 1 King or 2 Double beds
  • Hair dryer
  • Safety deposit box ($)
  • Oceanview
  • Flat screen cable TV
  • For rent ($) - Use of the exclusive Smart Car (mandatory insurance fee applies $). Subject to availability.
  • Windows open
  • Room service ($)
  • Non-smoking room(s)
  • Private bathroom
  • Wi-Fi ($)
  • Mini-bar (re-stocked daily)
  • Bathroom amenities

Family Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 2
  • Minimum Occupancy 4
  • Rollaway bed (subject to availability)
  • Direct dial telephone ($)
  • Cribs available (subject to availability)
  • Safety deposit box ($)
  • Air-conditioning with in-room climate control
  • Hair dryer
  • This is a Pyramid Room which is connected with a theme room, jungle or sea. Both rooms must be booked to get the Family Suite. Bedding: 1 King bed in 1 room and 2 Double beds in kids theme room. Shower and cable TV in each room.
  • Family Suites are located in the Pyramid building.
  • For rent ($) - Use of the exclusive Smart Car (mandatory insurance fee applies $). Subject to availability.
  • Windows open
  • Room service ($)
  • Non-smoking room(s)
  • Private bathroom
  • Wi-Fi ($)
  • Mini-bar (re-stocked daily)
  • Bathroom amenities
  • Blackout curtains

Smile Kids Free Hotel Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Rollaway bed (on request)
  • Cribs available (subject to availability)
  • Air-conditioning with in-room climate control
  • Flat screen cable TV
  • Hair dryer
  • Safety deposit box ($)
  • 1 King or 2 Double beds
  • Direct dial telephone ($)
  • For rent ($) - Use of the exclusive Smart Car (mandatory insurance fee applies $). Subject to availability.
  • Windows open
  • Room service ($)
  • Non-smoking room(s)
  • Private bathroom
  • Wi-Fi ($)
  • Mini-bar (re-stocked daily)
  • Bathroom amenities
  • Blackout curtains

Smile Kids Free Oceanview Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Rollaway bed (subject to availability)
  • Cribs available (subject to availability)
  • Direct dial telephone ($)
  • Air-conditioning with in-room climate control
  • Blackout curtains
  • 1 King or 2 Double beds
  • Hair dryer
  • Safety deposit box ($)
  • Oceanview
  • Flat screen cable TV
  • For rent ($) - Use of the exclusive Smart Car (mandatory insurance fee applies $). Subject to availability.
  • Windows open
  • Room service ($)
  • Non-smoking room(s)
  • Private bathroom
  • Wi-Fi ($)
  • Mini-bar (re-stocked daily)
  • Bathroom amenities

Smile Kids Free Family Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 2
  • Minimum Occupancy 4
  • Rollaway bed (subject to availability)
  • Direct dial telephone ($)
  • Cribs available (subject to availability)
  • Safety deposit box ($)
  • Air-conditioning with in-room climate control
  • Hair dryer
  • This is a Pyramid Room which is connected with a theme room, jungle or sea. Both rooms must be booked to get the Family Suite. Bedding: 1 King bed in 1 room and 2 Double beds in kids theme room. Shower and cable TV in each room.
  • Family Suites are located in the Pyramid building.
  • For rent ($) - Use of the exclusive Smart Car (mandatory insurance fee applies $). Subject to availability.
  • Windows open
  • Room service ($)
  • Non-smoking room(s)
  • Private bathroom
  • Wi-Fi ($)
  • Mini-bar (re-stocked daily)
  • Bathroom amenities
  • Blackout curtains

Grand Salon

Maximum Capacity - 400

U shape - 120
School - 200
Imperial - 200
Theater - 400
Cocktail - 400
Lane - 250

Cozumel

Maximum Capacity - 100

U shape - 50
School - 80
Imperial - 60
Theater - 80
Cocktail - 100
Lane - 80

Coba

Maximum Capacity - 80

U shape - 50
School - 80
Imperial - 40
Theater - 50
Cocktail - 50
Lane - 80

Student/youth travellers are defined as any guest 24 years of age and younger travelling without legal parent/guardian.
This policy is applicable at all Oasis Properties on a year round basis. Any guests meeting the above definition of student/youth traveler are subject to the following conditions.
• Upon check in, passengers will be required to pay a one- time student / youth resort fee in the amount of $30 USD (cash only). Policy is mandatory, per person and not refundable.
• Credit cards issued to person other than guest (ie. parent, spouse, etc) are not accepted in Mexico.
• Minimum age requirement for hotel check in is 18 years of age.
• All rooms require one person that is at least 18 when occupied by a 17 year old passenger.
• All guests under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest.
• No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.
• This policy is applicable year round.
*Please note the legal drinking age in Mexico is 18.

Note: Student/youth groups are not accepted and each individual resort reserves the right to deny check in.

Valid all year round.

Blvd. Kukulkán, KM 4.5 Quintana Roo, Cancun, Mexico, 77500

Last Updated 5/9/2017

Sunwing makes every effort to ensure the accuracy of the information contained herein and cannot be held responsible for changes, errors or omissions.

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