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Krystal CancunKrystal CancunKrystal Cancun

Krystal Cancun

• Situated in the lively entertainment district
• Sparkling panoramic infinity pool
• Excellent gastronomy at renowned Hacienda El Mortero restaurant

Located between Cancun’s lively entertainment district and a stunning expanse of powdery beachfront is Krystal Cancun. At this resort every day offers multiple opportunities for relaxation or adventure, whether that means lounging beachside in the panoramic pool or exploring the town. With gastronomy from the renowned El Montero Mexican restaurant on site, there’s no need for foodies to leave the resort, but those who wish to can opt into the Krystal Dine Out Program featuring dining at local restaurants. Use of the modern gym facilities is included for all guests or enjoy the waves with complimentary water sports at the resort’s marina. Stylish and contemporary, this resort offers the best of both worlds – the chance to experience the cultural heart of Cancun, alongside the natural bliss of a beachside haven.

  • Direct flights with our Award-Winning Champagne Service
  • Exclusive offers negotiated by our travel experts
  • Unique holidays designed just for you


  • Beachfront

Property Amenities of Krystal Cancun

  • 502 Room(s)
  • 2 Pool(s)
  • Spa ($)
  • Jacuzzi
  • Kids pool(s)
  • Kids Club

Dining/Entertainment at Krystal Cancun

  • 4 Restaurant(s)
  • 4 Bar(s)

Room amenities

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Mini-bar
  • Electronic in-room safe
  • 27" Plasma TV with interactive movies ($) (pay per view)
  • 1 King or 2 Double beds
  • Telephone
  • Floor to ceiling windows
  • Air-conditioned

Other room categories available

Meal plans

All Inclusive

• Room service 24 hours (light snacks from 23:00 to 6:00) - room delivery charge $5 USD per service
• 2 bottles of water in the room (restocked daily)
• Kids Club: Let kids enjoy the Krystal "Hipo" pet and its Krystal Kamp program
• Daily activities by the pool
• Nightly activities at the Lobby (three times a week)
• Non-motorized aquatic sports available at the Water Sport Desk by presenting the All Inclusive bracelet
• Free use of the exercise room at the spa, 20% off on massages (not combinable with other promotions)
• Mini bar: selected products included (soft drinks, domestic beer) restocked daily
• All tips and taxes included.

Bonus features

Honeymoon Bonus

Receive on arrival:
• Fruit basket
• Bottle of domestic wine

Restrictions: Proof of marriage required at check-in.

*Please request at the time of booking.

Child Policy

Children 0-4 years stay free when sharing a room with 2 adults.
Children 5-12 years pay special rates when sharing a room with 2 adults.
Maximum 2 children per room.

Dine Out “Discover Cancun” Program

Dinner at any of the preferred restaurants accordingly to our program. Coupons must be requested at front desk. Tips, transportation and drinks not included (applies to paying guests only).

VIP Treatment

VIP Treatment Program - Exclusive with Krystal Hotels

VIP treatment to all Sunwing passengers, consisting in:
• Fruit plate or similar - it will be delivered to their room on arrival day
• Distinctive Sunwing/Signature bracelet
• Beach towels in room - everyday
• Preferred location of rooms - based on availability upon check in
• Bottle of Tequila or house wine (one bottle per stay with compliments of Sunwing/Krystal Hotel)
• Spa - 20% discount on all spa treatments (once per stay)
• Late check out - passengers will be able to keep their rooms (subject to availability) and will be able to keep their bracelet until the time of departure so they can continue enjoying facilities, restaurants and bars at no extra charge


  • Beach
  • Beach club
  • White sand
  • Bali beds ($)
  • Sun chairs


  • Babysitting available on request ($)
  • Kids Club Ages 4-12 Hours of Operation 10:00-17:00
  • Playground

Children's Pool

  • Kids pool(s)

Group, Meeting, and Conference Facilities

  • Meeting rooms available ($)
  • Audio/Visual equipment ($)

Health and Safety

  • Medical assistance on call ($)
  • Security guard

Hotel Lobby

  • 24-hour front desk
  • Doorman/Doorwoman
  • Multi-lingual staff
  • Elevator(s)
  • ATM Machine ($)

Miscellaneous Resort Amenities/Service

  • Nightclub ($) (nearby)
  • Garden


  • Valet ($)

Shops and Services

  • Gift shop ($)
  • Travel agency ($)
  • Car rental desk ($)
  • Laundry & Dry Cleaning services ($)
  • Concierge service ($)
  • Shopping area ($) (nearby)


  • Spa ($)
  • Beauty salon ($)
  • Massages ($)
  • Steam room

Swimming Pools

  • Outdoor pool(s)
  • Jacuzzi


  • Fitness facilities


Hacienda El Mortero

Style - À la carte

Cuisine - Mexican

Location - Outside, walking distance

Hours of Operation

Breakfast Hours: Closed

Lunch Hours: Closed

Dinner Hours: 18:00 - 24:00

Live Mariachi Music

Dress code: Casual elegance (slacks are required for men)

Reservations required

Las Velas Restaurant

Style - Buffet

Cuisine - Seafood

Location - Beachfront

Hours of Operation

Breakfast Hours: 07:00-12:00

Lunch Hours: 12:00 - 17:00

Buffet for breakfast

À la carte for dinner

Aquamarina Cafeteria

Style - À la carte / Buffet

Cuisine - International

Location - On Site

Hours of Operation

Breakfast Hours: 07:00 - 12:00

Lunch Hours: Open

Dinner Hours: 17:00 - 23:00

Breakfast buffet

À la carte for dinner

Air conditioned


Style - Snacks

Cuisine - Seafood

Location - Pool area

Hours of Operation

Breakfast Hours: Open at 10:00

Lunch Hours: Close at 17:00


Las Velas Bar

Location - On Site

Hours of Operation

11:00 - 17:00


Lobby Bar

Location - Lobby

Hours of Operation

11:00 - 23:00




Happy Hour

Sushi bar is in the same area. Sushi bar hours of operation 11:00 - 17:00 daily.

Cascade Bar

Location - Pool area

Hours of Operation

11:00 - 17:00


Beach Bar

Location - Beach

Hours of Operation

11:00 - 17:00

Tropical drinks


Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Mini-bar
  • Electronic in-room safe
  • 27" Plasma TV with interactive movies ($) (pay per view)
  • 1 King or 2 Double beds
  • Telephone
  • Floor to ceiling windows
  • Air-conditioned

Deluxe Oceanview Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Oceanview
  • Mini-bar
  • Electronic in-room safe
  • 27" Plasma TV with interactive movies ($) (pay per view)
  • 1 King or 2 Double beds
  • Telephone
  • Floor to ceiling windows
  • Air-conditioned

Krystal Club Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 3
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Mini-bar
  • Electronic in-room safe
  • LCD TV
  • 1 King or 2 Double beds
  • Private balcony
  • Oceanview
  • Exclusive area for check-in and check-out
  • Continental breakfast from 7:30 am to 10:30 am.
  • Coffee and pastries during the day
  • Discount of 20% in massages
  • 15% discount at the Hacienda El Mortero restaurant
  • Complimentary Wi-Fi access
  • Telephone
  • Rain shower
  • Hors d’oevres & house wine in the evening
  • Air-conditioned

Family Studio

  • Maximum Number of Adults 2
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Minimum Adults 1
  • Minimum Occupancy 1
  • Air-conditioned
  • 1 King bed
  • Living room
  • Sofa bed
  • LCD TV
  • Mini-bar
  • Microwave
  • Coffee maker
  • Safety deposit box
  • Hair dryer

Tulum I

Maximum Capacity - 150

Theater - 120
Square - 45
Cocktail - 150
School - 80
Banquet - 90
U-Shape - 35

Tulum II

Maximum Capacity - 80

Theater - 60
Square - 25
Cocktail - 80
School - 40
Banquet - 50
U-Shape - 20

Tulum I+II

Maximum Capacity - 230

Theater - 180
Square - 70
Cocktail - 230
School - 120
Banquet - 140
U-Shape - 55

Krystal I

Maximum Capacity - 220

Theater - 200
Square - 60
Cocktail - 220
School - 90
Banquet - 100
U-Shape - 50

Krystal II

Maximum Capacity - 240

Theater - 240
Square - 60
Cocktail - 240
School - 120
Banquet - 120
U-Shape - 50

Krystal I+II

Maximum Capacity - 460

Theater - 440
Square - 120
Cocktail - 460
School - 210
Banquet - 220
U-Shape - 100

Kukulcan Ave Lote 9 & 9A, Hotel Zone, Cancun, Quintana Roo, Mexico, 77500

Last Updated 3/21/2017

Sunwing makes every effort to ensure the accuracy of the information contained herein and cannot be held responsible for changes, errors or omissions.

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