Holiday Types - save up to 30%

Get into #SunwingMode
Experience the Difference - Sunwing's new ad video
click here for registration - Price Drop Guarantee
Best Buy Calendar My Booking details and Seat selection, upgrades and more
About us
About us
Airline partners
Contact us
Privacy policy
Press releases
Sunwing Airlines
Holiday extras
Airport parking
Group travel
Kids stay free
Our awards
Plaza Premium Lounge
Seat selection
Short or long stay vacations
Star rating
Sunwing premium package
Worry Free Vacation Security Plan

Explore your destination

Aruba Aruba travel guide
Bahamas Bahamas travel guide
Barbados Barbados travel guide
Belize Belize travel guide
Canada Canada travel guide
Colombia Colombia travel guide
Costa Rica Costa Rica travel guide
Cuba Cuba travel guide
Curacao Curacao travel guide
Dominican Republic Dominican Republic travel guide
England England travel guide
France France travel guide
Grenada Grenada travel guide
Holland Holland travel guide
Honduras Honduras travel guide
Jamaica Jamaica travel guide
Italy Italy travel guide
Mexico Mexico travel guide
Panama Panama travel guide
Portugal Portugal travel guide
San Juan San Juan travel guide
Scotland Scotland travel guide
Spain Spain travel guide
Saint Lucia Saint Lucia travel guide
St. Maarten St. Maarten travel guide
United States United States travel guide
Venezuela Venezuela travel guide

Last minute travel deals

Vacation dealsHotel deals
Cheap flightsDeparture cities
Hotel brandType of vacation
Travel partners
Select your vacation city
Aruba Aruba vacations
Bahamas Bahamas vacations
  Nassau vacations
  Grand Bahama vacations
Barbados Barbados vacations
Belize Belize vacations
Colombia Colombia vacations
Costa Rica Costa Rica vacations
  San Jose
Cuba Cuba vacations
  Camaguey/Santa Lucia vacations
  Cayo Coco vacations
  Cayo Guillermo vacations
  Cayo Largo vacations
  Cayo Santa Maria vacations
  Cienfuegos vacations
  Havana vacations
  Holguin vacations
  Manzanillo de Cuba vacations
  Santiago de Cuba vacations
  Varadero vacations
Curacao Curacao vacations
Dominican Republic Dominican Republic vacations
  Juan Dolio vacations
  La Romana vacations
  Puerto Plata vacations
  Punta Cana vacations
  Samana vacations
  Santo Domingo vacations
England vacations
  London vacations
France vacations
  Paris vacations
Grenada Grenada vacations
Honduras vacations
  La Ceiba vacations
  Roatan vacations
Holland vacations
  Amsterdam vacations
Jamaica Jamaica vacations
Italy vacations
  Rome vacations
  Venice vacations
  Florence vacations
Mexico vacations
  Acapulco vacations
  Cancun vacations
  Cozumel vacations
  Huatulco vacations
  Ixtapa-Zihuatanejo vacations
  Los Cabos vacations
  Manzanillo vacations
  Mazatlan vacations
  Michoacan vacations
  Puerto Escondido vacations
  Puerto Vallarta vacations
  Riviera Cancun vacations
  Riviera Maya vacations
  Riviera Nayarit vacations
  Yucatan vacations
San Juan Panama vacations
Portugal vacations
  Lisbon vacations
  Porto vacations
San Juan San Juan vacations
Scotland vacations
  Glasgow vacations
Spain vacations
  Barcelona vacations
Saint Lucia Saint Lucia vacations
St. Maarten St. Maarten vacations
United States United States vacations

Fort Lauderdale | Miami | Florida Key vacations

  Fort Myers vacations
  Las Vegas vacations
  Orlando vacations
  St.Petersburg | Clearwater vacations
Venezuela Venezuela vacations

Margarita Island vacations


Sales Centre Manager
Toronto, ON
• Responsible for Department Key Performance Indicators including, but not limited to, Sales objectives, Service Level and Operational metrics
• Provide direction, leadership, coaching and development of Sales Centre Supervisory team(s) / direct reports
• Monitor call/contact centre metrics to ensure adherence to service standards and sales objectives; make adjustments and recommendations as required
• Create, review and provide analysis for improvement on weekly KPI reports
• Champion Sales Performance; responsible for all aspects of sales objectives including: setting targets, setting strategy to achieve, tracking and communicating results, celebrating success
• Identify performance issues and review required actions with team
• Approve staff schedule based on call trending, seasonal variations, and other factors including holidays and promotions
• Forecast staffing requirements and manage recruitment process to ensure optimal performance and required staffing in place
• Manage operational costs base against budget
• Ensure employees are adhering to departmental procedures; coaching / communication as required
• Manage / recommend staff training requirements and development needs
• Champion and drive sales objectives through goal setting, focused direction, contests, rewards and recognition programs
• Manage monthly incentive plan; make recommendations based on regular analysis of ROI against achieved metrics
• Manage TFN / Telephony for department as required
• Assist team with escalated customer service problems
• Recommend improvements to operational processes; implement as required and measure success
• Other duties as required

Minimum Requirements
• Exceptional customer service, sales/selling, communication and relationship management skills
• Previous experience in a Sales environment; previous experience driving Sales results
• Previous Call/Contact Centre Supervisory/ Management experience an asset
• Self-motivated with effective time management skills, able to manage a varied workload in a high paced dynamic environment
• Analytical thinker; Operational execution ability
• Ability to work independently as well as part of a team
• Good problem solving ability with attention to detail
• Travel/Tourism/Hospitality industry experience an asset
• Bilingualism (English / French) an asset
Other Information
At Sunwing we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Apply for this Position
If you are interested in this opportunity, please submit your resume and cover letter to the Human Resources department by e-mail to Please specify the job title in the subject line, as well as whether it is the permanent or contract position. Only qualified candidates will be contacted for an interview.

Posted Date 7/Oct/2013 Closing Date 31/Oct/2013