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Operations/QCM Coordinator (8 month contract)
Toronto, ON
Manage Quality Control Messages (QCM)’s to maximize potential seat sales. Action Operational duties to effectively support room inventory management, supplier relationships and departmental responsibilities.

•Accurate and timely reconciliation of QCM reports daily.
•Accurate and timely reporting of rooms (i.e. recaps, EBB’s, promos, reductions, new reservations) for USA, Europe & Canada product.
•Negotiate additional room capacity & reduced cut-off dates as required.
•Adding of confirmation numbers received from hotels to bookings within TTS for assigned destinations and follow up for missing confirmations.
•Daily review of HotelBeds booking and cancellation reports to ensure booking accuracy.
•Daily review of HBSI interface reports and booking error notifications.
•Daily review of Riu interface discrepancy reports and resend of necessary components from TTS.
•Use supplier interfaces to book specialized product as applicable (i.e. cars/HotelBeds).
•Action Trigger requests (room inventory and special service requests).
•Upon direction from Operations/Product Manager coordinate hotel relocations and liaise with suppliers. Issue required ARCC notifications as a result.
•Action stop sales including system adjustments & Supplier reporting.
•Full responsibility of SAR management including parameters set-up, maintenance of distributions email lists, monitoring Active Fax program ensuring delivery of SAR’s for assigned destinations.
•Monitoring $SAR in-box ensuring all communication received for assigned destinations are actioned as required.
•From time to time, may be asked to assist with other duties or perform overtime, as the business
Minimum Requirements
•Person must be organized, analytical and work well under pressure with minimum supervision.
•Good prioritization/time management skills and understanding of time sensitive issues is required.
•Acute attention to detail and follow-through are essential. Position is highly deadline oriented.
•Working knowledge of TTS and other reservations systems. Basic PC Skills (Word, Excel, Email)
•Good verbal and written communication skills necessary.
•Understanding of the travel industry coupled with two (2) years’ experience in tour operations.
•Strong interpersonal and problem-solving skills with an understanding of the interaction with their departments and their basic function.
Other Information
At Sunwing we want to fly higher when it comes to employment equity. We encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Apply for this Position
If you are interested in this opportunity, please submit your resume and cover letter to the Human Resources department by e-mail to Only qualified candidates will be contacted for an interview.
Posted Date 17/Sep/2013 Closing Date 1/Oct/2013