|The Flight Administration Coordinator will ensure flight schedules, seat maps and airline flight reconciliation reports are processed accurately and in a timely fashion. The individual will also communicate schedule changes internally for customer advisement according to deadlines.|
â€¢ Input schedules and seat maps seasonally into TTS.
â€¢ Action flight schedule changes (flight times, consolidations, cancellations) in TTS and communicate same using ARCC including instructions pertaining to customer options for protection and compensation if necessary.
â€¢ Follow up with Customer Support to ensure completion of schedule changes.
â€¢ Input inventory as directed by Payload for flight consolidations.
â€¢ Notify Customer Support of any changes to seat selection as a result of flight consolidations and cancellations for customer advisement.
â€¢ Monitor progress of call outs to completion with emphasis on ensuring blocked inventory is released to maximize sales potential.
â€¢ Ensure all airline QCMs are received, actioned and filed daily.
â€¢ Action all no shows, go shows and name changes within 24hrs of receipt.
â€¢ Source best availability and pricing for customer re-protection in the case of over-bookings and for internal travel purposes.
â€¢ Tourist Card administration.
â€¢ Other duties as assigned by management.
|â€¢ Travel industry experience and/or Travel & Tourism program certification required.|
â€¢ Detail oriented, organized and capable of multi-tasking.
â€¢ Self-motivated and able to manage a varied workload.
â€¢ Possess excellent written and verbal communication skills.
â€¢ Demonstrates initiative with problem solving and decision making.
â€¢ Knowledge of Soft Voyage TTS and Microsoft Office.
â€¢ Experience with GDS (Sabre, Amadeus, Galileo, Apollo, Worldspan) an asset.