|DEPARTMENT: Group Sales|
REPORTS TO: Group Sales Supervisor
â€¢ Generate new sales while providing excellence in customer service.
â€¢ Build and maintain relationships with accounts to encourage repeat business and customer loyalty.
â€¢ Respond to all forms of communication in a timely manner.
â€¢ Handle all incoming group inquiries and quote requests (verbal and email).
â€¢ Cost all quotes according to commercial guidelines provided.
â€¢ Up sell and cross sell on each call, using key product and promotional information provided.
â€¢ Sell optional extras such as group seating, Elite Plus, excursions and gift certificates, insurance.
â€¢ Follow up on quotes assigned and close sales accordingly
â€¢ Book group files, issue contracts and invoices, and general file maintenance.
â€¢ Apply payments and ensure accounting on file is correct before documents are released.
â€¢ Reconcile group concessions once final payment is received.
â€¢ Advise groups of schedule changes as advised by Preflights.
â€¢ Maintain product knowledge and participate in ongoing training.
â€¢ All other duties as assigned by management.