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Careers
Customer Relations Coordinator
Location
Toronto, ON
Description
REPORTS TO: Customer Relations Manager

• Process post-travel customer concerns received from both the airline and tour operator divisions of the Sunwing Travel Group.
• Analyze and investigate all customer concerns received on a daily basis via email, fax or mail resolving to customer satisfaction.
• Respond to written inquiries, updating travel agents and customers on the status of their concerns, and provide consultation as appropriate on policy inquiries.
• Produce written documents in English with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
Minimum Requirements
• Exceptional customer service skills
• Self-motivated with effective time management skills, able to manage a varied workload
• Exceptional written and oral communication skills
• Highly organized and efficient
• Good problem solving ability, attentive to detail
• Strong computer skills including Word, Excel, and Outlook
• Minimum 1-2 years of Customer Service experience in a travel related environment
• Ability to work in a fast paced environment.
Other Information
At Sunwing we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Apply for this Position
If you are interested in this opportunity, please submit your resume and cover letter to the Human Resources department by e-mail to hr@sunwing.ca. Only qualified candidates will be contacted for an interview.
Posted Date 22/Mar/2013 Closing Date 5/Apr/2013