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Careers
Group Sales Coordinator YYZ
Location
Toronto, ON
Description
DEPARTMENT: Group Sales
REPORTS TO: Group Sales Supervisor

Responsibilities:
- Generate new sales while providing excellence in customer service.
- Build and maintain relationships with accounts to encourage repeat business and customer loyalty.
- Respond to all forms of communication in a timely manner.
- Handle all incoming group inquiries and quote requests (verbal and email).
- Cost all quotes according to commercial guidelines provided.
- Up sell and cross sell on each call, using key product and promotional information provided.
- Sell optional extras such as group seating, Elite Plus, excursions and gift certificates, insurance.
- Follow up on quotes assigned and close sales accordingly
- Book group files, issue contracts and invoices, and general file maintenance.
- Apply payments and ensure accounting on file is correct before documents are released.
- Reconcile group concessions once final payment is received.
- Advise groups of schedule changes as advised by Preflights.
- Maintain product knowledge and participate in ongoing training.
- All other duties as assigned by management.
Minimum Requirements
- Travel and Tourism Diploma or a minimum of 2 years experience working in the Travel Industry
- Strong time management and organizational skills with the ability to multi-task
- Excellent Sales and Customer Service Skills
- Team Player a must
- Proficient with Microsoft Office
- Knowledge of Tour Operations required
- TICO Certification required
- Ability to stay current with multiple promotions, processes and system functions
- Flexible schedule to accommodate shift work; department hours are Monday to Saturday, 9am to 8pm EST
Other Information
At Sunwing we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Apply for this Position
If you are interested in this opportunity, please submit your resume and cover letter to the Human Resources department by e-mail to hr@sunwing.ca. Only qualified candidates will be contacted for an interview.
Posted Date 27/Feb/2013 Closing Date 15/Apr/2013